Our dedicated Aftercare Team are on hand to deal with any warranty issues with the property that may arise within the two years from the commencement date of the policy.
Prior to reporting any warranty issues, please refer to the guidance offered on the Information Hub, as this may provide useful information which resolves the issue.
Any warranty issues logged outside of office hours that are identified as an emergency, will be actioned accordingly by one of our out of hours Aftercare Team representatives. Any non-emergency issues logged will be actioned accordingly the following working day.
Please Note: SevenCapital will not cover any costs incurred if you fail to follow the above procedure.
Once a warranty issue has been logged, you may be contacted by a member of our Aftercare Team to either provide you with advice to resolve the issue or to ask a few further questions to ensure that the issue is covered by the warranty prior to instructing the work over to a contractor for attendance.
Important: General wear and tear, accidental damage and misuse will not be covered by the warranty. Should a contractor attend and confirm that the issue isn’t covered under the warranty, then the cost of the call out charge will be the responsibility of the person reporting the issue to bear.