The meter system at The Strand is a central metering system. There is one main meter for electricity and one main meter for water, with sub meters within each apartment recording the consumption used.
The meters will automatically take readings every 30 minutes, producing an accurate and consistent reading, commencing from the day of completion of the property. If you wish to view the readings you will need to contact the Managing Agent Centrick or Ginger Energy who will assist you further.
Ginger Energy will send invoices to the owner of the apartment or the occupier if the property is rented out. It will be the responsibility of the owner or their agent to advise Ginger Energy when tenants move in and out.
Electricity invoices will be sent out montly and and water invoices quarterly.
For furher details, please contact the Managing Agent Centrick on 03330 124 125 or alternatively Ginger Energy on 0844 544 0130.
Council Tax
You are liable for Council Tax payments from the date of legal completion for the property. For further details please contact Liverpool City Council. Their website is https://liverpool.gov.uk/counciltax/
Your OSO electric hot water cylinder is located within the storage cupboard of your apartment.
The controller for the water is also located here. You will need to progamme the controller to set the timings to provide hot water as required.
Any faults with the immersion heater or the time clock will be covered under the warranty. It is suggested that the time clock is checked for power and to identify if it has tripped on the fuse board. If something is tripping out the electrics, it would be down to the occupier to identify where the issue is by unplugging all electrical items, resetting the switch and plugging the items back in one by one.
If you have purchased a furniture pack from Seven Capital as part of your investment, your items (excluding items from the accessory package) are covered by a 2 year manufacturer’s warranty. This does not cover general wear and tear or user abuse.
For full guidance on maintenance, assembly, repair and care instructions, please refer to the guides below:
Your apartment is fitted with a combination of wood effect laminate, tile coverings and carpet.
When cleaning your laminate flooring there are a number of factors to consider. The floor is not waterproof, therefore, whilst any spills should be cleaned up quickly, nothing more than a damp cloth should be used and residue dried off immediately. Do not use a wet mop as this can cause water to seep into and under the laminate causing the floor to warp. Regularly remove dirt using a dry mop or soft broom. Avoid using a vacuum cleaner on your laminate as this can cause scratches. Do not use harsh or scouring devices as this will cause abrasion. Furniture should never be pushed or dragged across the floor as this will cause damage.
Carpet is fitted in your bedrooms and the bathrooms are fitted with porcelain tile floor coverings.
Should you discover a fire, dial 999 immediately to report to the emergency services.
Do not panic or stop to collect belongings.
Do not attempt to tackle the fire using the fire extinguisher within the communal areas unless trained to do so.
Make your way to the nearest fire exit route and evacuate the building.
Assemble calmly in the designated assembly point for The Strand and await further instructions from the emergency services.
It is essential that you familiarise yourself with the building fire strategy plan, including where extinguishers and escape routes are located. The full fire strategy for the building can be found in the attachment below. All details will also be displayed throughout the communal areas. Please contact the Managing Agent for further details.
There are pendant lights and LED spotlights located throughout your apartment. Please see details below:
• The bathroom, kitchen and hall are fitted with spot lights
• The living area and bedrooms are fitted with pendant lighting
• The store cupboard has a ceiling baton light
• There are down lights under the kitchen wall cupboards
Heating
The apartment is fitted with a wall mounted electric panel heaters within your apartment. The heater has a timer panel, which allows you to programme the heating to your specific requirements.
Please see the demonstration video on how to use the heater. Alternatively please read the instruction manual before reporting a fault.
Please remember to turn the spur switch next to the heater to on. If there is no electricity to the heaters please check that the RCD has not tripped in the consumer unit.
The bathrooms are fitted with a Kudox electric ladder style towel rail. Please read the instruction manual for further details.
Please remember to turn the spur switch outside the bathroom to on. If there is no electricity to the lights please check that the RCD has not tripped in the consumer unit.
Your consumer unit (fuse board) is located within the storage cupboard or hallway of your apartment. They are fitted with British Standard RCD (circuit breaker/cut out) for your safety.
The RCD will shut down if there is an electrical problem with the circuit. Each circuit is labelled in the consumer unit. The RCD will trip if there is a problem with a particular circuit, which is a safety feature to protect you from electrocution.
Common issues to trip an RCD are light bulbs blowing, problems with the kitchen appliances or electrical equipment ie. toasters, kettles, irons, TV’s and laptops. To reset the fuse board, push the RCD. If the RCD will not reset then there is problem with one of the appliances or electrical equipment.
Please see the demonstration video on how to use the consumer unit. Alternatively please read the instruction manual for further details.
Your apartment has a TV, telephone and internet point in the living area. All points are pre-wired by OFNL. The fibre optic infrastructure at The Strand is maintained and operated by OFNL who specialise in full fibre services.
For broadband and telephone services you can choose from a variety of service providers. Your chosen broadband provider will post a wireless router to you in the post to set up in your home. Should you encounter any problems with your broadband or telephone please contact your chosen service provider in the first instance. More information can be found at www.ofnl.co.uk/residents-business/available-isps
For television services the fire infrastructure fitted by OFNL provides Freeview TV via a communal satellite as standard, you will not need to attach an additional aerial or satellite to the exterior of the building. You will be able to receive these channels by plugging in your TV into an aerial point and selecting auto-tune on your television. For additional television packages you can choose from the selection of providers listed below. Should you experience any problems with the TV signal including the pixilation please ensure your television is set up and tuned correctly. Should this not resolve the problem please contact OFNL on 02921 678 550 / www.ofnl.co.uk/get-in-touch
To set up your TV, telephone and broadband please select the best deal for you by choosing one of the following service providers:
Your appliances are wired to a fused spur on the wall in the kitchen area. Please ensure that the spur is switched on for the appliances to operate. If an appliance is not working, first check the electrics, then check that the RCD has not tripped, see consumer unit demonstration video. If there is electric to the apartment and the RCD has not tripped, replace the fuse in the fused spur. Please see kitchen demonstration video.
Smoke alarm
There is a hard-wired battery back-up smoke detector within each apartment. If you hear the alarm, it’s important that you follow the fire evacuation procedures displayed in your apartment handbook and on the noticeboards throughout the building. Please see the smoke alarm manual below for further details.
Your Apartment front door and frame come to site as a set with your door prehung in the frame. The main entrance door to your apartment is to a full British Standard specification and is fire compliant. It is fitted with three hinges and a Euro Cylinder Sash Lock, with a thumb turn and spy hole for your security. Apartment doors cannot be replaced without seeking advice from your Managing Agent as this could affect the fire integrity of your apartment. Please contact the Managing Agent for the procedure to apply for consent.
Internal Doors
The internal doors come to site as a set with your door prehung in the frame. The Doors and frames were purchased from Midland Building Products, www.mbp.co.uk.
Front Door Ironmongery
Hinge
The door hinge is a Union Power LOAD hinge. Please refer to the product data sheet.
The bathroom door has a thumb turn on the inside of the door to lock it, and a safety screw to unlock from the outside. The manufacturer is Zoo Architectural Hardware bath turn. Please refer to the product data sheet.
There is a video entry intercom system within your apartment which is linked to the external intercom on the main entrance doors. These provide each occupier with control of visitors entering the building. Please do not provide access to anyone you are not familiar with to prevent security issues within the building.
For your security, the building is accessed via a fob entry system to the main entrance door. Each occupant will have their own access fob. Please contact the Managing Agent If you need a replacement or additional fob and they will confirm the cost for this.
There is CCTV surveillance in the reception area, bin store and at the main entrance door.
In the bathroom, there is a tiled splashback behind the wash basin, which sits on a vanity unit with storage. There is also a large mirror above the washbasin.
Your apartment is fitted with a Beko built-in oven that is covered by a 2 year manufacturer’s warranty. Please see PDF version of the manual for guidance, care and maintenance of your appliance.
Your apartment is fitted with a Beko hob that is covered by a 2 year manufacturer’s warranty. Please see PDF version of the manual for guidance, care and maintenance of your appliance.
The video below demonstrates how to use the cooker, set the oven timer, use the cooker hob and hood.
Cooker Hood
Your apartment is fitted with a Beko Extractor Fan that is covered by a 2 year manufacturer’s warranty. Please see PDF version of the manual for guidance, care and maintenance of your appliance.
Your apartment is fitted with a BEKO fridge freezer that is fully integrated within the kitchen.
Your apartment is fitted with a tall integrated multi-shelf BEKO fridge freezer. The fridge freezer should be defrosted every six months to maintain an excellent working condition and prevent the build-up of ice. When de-frosting the fridge freezer please ensure there is no resting water on the housing unit as this will cause damage. You may want to protect the unit with dry clothes to avoid this from happening.
If the integrated fridge freezer is not working, please ensure that the appliance is turned on at the multi-switch panel located in your kitchen. Please make sure that it is on by pressing the switch down. If the fridge freezer still does not work check that the consumer unit has not tripped out. All the switches should be in the upwards position.
Please see PDF version of the manual for guidance, care and maintenance of your appliance.The video below demonstrates how to use the fridge freezer.
A washer dryer is fitted within the units in the kitchen of your apartment. This is covered by the manufacturer’s warranty. Please see PDF version of the manual for guidance, care and maintenance of your appliance.
The dishwasher is fitted within the kitchen units in your apartment. Please see PDF version of the manual for guidance, care and maintenance of your appliance.
The main entrance door to your apartment is to a full British Standard specification and fire compliant. It is fitted with 3 hinges and a Euro Cylinder Sash Lock, with a thumb turn and spyhole for your security. Apartment doors cannot be replaced without seeking advice from your Managing Agent as this could affect the fire integrity of your apartment. Please contact the Managing Agent for the procedure to apply for consent.
There is an individual video intercom system within your apartment that is linked to the main entrance doors. This allows each resident control of visitors into the building. Do not provide access to anyone you are not familiar with, in order to prevent security issues within the building.
A hard-wired battery back-up smoke detector is located within each apartment. You should regularly change the battery and test the detector by pressing the button on the device. Smoke detectors are also located in the communal areas. Please familiarise yourself with the fire strategy for the building which is displayed in the communal areas.
For your own safety, smoke alarms should not be removed from their fixtures or covered and need to be well maintained.
