Help Centre – Ridley House

Contact Telephone Numbers:

Customer Service Team: Customer Service Team – 0121 296 1548 (opt 1)

Aftersales Team – 0121 296 1548 (opt 2)

Emergency Water: 0800 783 4444 (Severn Trent Water)
Electrical Fault: 0800 40 40 90 (National Grid)
Centrick Property Estate Management Services (24/7): 03330 124 125

Home Warranty Information

Upon completion, a Checkmate Insurance Certificate for the Castle 10 Policy was issued. Problems with new homes are rare however in the unlikely event that you do need this insurance, further information can be found on the Checkmate website: www.checkmate.uk.com. The warranty covers the build for 10 years under which the developer provides cover for the first 2 years and Checkmate for the remaining 8 years.

Please note that general wear and tear will not be covered by your warranty.

For further information on what is included within the checkmate 10 year warranty, please click on the link below. Alternatively Checkmate can be contacted on: 020 7933 2626.

https://www.checkmate.uk.com/Downloads/CheckmateHomeownersGuide.pdf

To report an issue within your apartment, please click here.

Customer Satisfaction

Seven Capital endeavour to provide the highest level of customer service. However, if for any reason you are dissatisfied with any aspect of the building and the service that you have received, please contact Customer Care: customerservice@sevencapital.com

We’d love to get your feedback, please click the below link to complete a brief customer survey:

http://web.sevencapital.com/sevencapitalcom-a06fl/pages/7a3f3f2d0c7de71180ce0050568a5943.html

Plumbing – Strand

Immersion Hot Water

Your OSO electric hot water cylinder is located within the Airing cupboard of your apartment and comes with a 25 year manufacturers guarantee that is to be activated by the owner of the property.

Stop Cock

Each apartment is fitted with a stopcock to isolate the water supply fully to each apartment individual. These are located outside of each apartment main entrance door in the corridor area above the ceiling void. They are located here for ease of isolating water should an occupier not be available in the event of an emergency.

Isolation Valves

Each plumbed in fixture and fitting pipework within the apartment is fitted with isolation valves meaning that you can isolate the water supply to any fitting rather than turning the water off to the whole of your apartment via the stopcock. The isolation valves can be found for supply to the toilet, washbasin, sink and washing machine.

Please see the below photographs and guidance on how to isolate a water supply to a fitting within your apartment.

Waste Plumbing

Waste water from your kitchen and bathroom runs through the pipework directly into the drainage system. You are responsible for the maintenance of all the fittings and waste pipes within your apartment.

If you find that a sink, bath or shower is taking longer than normal to drain you can use a chemical drain cleaner which is readily available from all good DIY stores. Alternatively please seek professional advice.

You can prevent your sinks and plug holes from becoming blocked by regularly cleaning them.

VERY IMPORTANT

Please refrain from putting food waste, oils or any fats into sinks as the may cause blockages. Do not dispose of anything other than toilet tissue in the toilets, including nappies, wipes and sanitary items as the system is not designed to deal with such items and will result in an expensive blockage for which you will be liable.

 

Windows & External Doors – Strand

The main double doors on the front of the building are kept permanently closed and locked by means of overhead door closers and magnetic locks. The doors can be released by:

  • – Placing your apartment access fob against the control panel outside the main entrance door
  • – Pressing the door release on the right side of the door inside the reception area
  • – Pressing the door release on your video panel to allow access, when the video entry system inside the apartment has been activated by a visitor from the control panel outside the building

 

The windows in your apartment are new powder coated aluminium double glazed units. The opening of the sashes are restricted to meet building regulations. The internal cleaning of the windows is the responsibility of the occupier and must be carried out in a safe manner. The external cleaning of the windows is the responsibility of Centrick Property Management.

The first floor windows are the oringal frames as they had to be retained as per planning consents.

There is a fire escape at the rear of the building on each floor. This must be kept locked and must only be used in the event of a fire.

 

Post Box – Strand

Post boxes for all apartments are found in the main entrance foyer. If you need a replacement post box key it would be your responsibility to replace this. 

Lift – Strand

The lift is located by the main entrance. Lift doors must not be wedged open or held for any period of time as this can cause malfunction. Large and bulky items, such as furniture, must not be transported in the lift, please use the stairs. If you experience any issues within the lift please dial the emergency number using the internal lift alarm instructions or contact the Managing Agent without delay.

In the event of a fire please do not use the lift.

 

Welcome page-Strand

Our Information Hub has been created to provide a wealth of information on The Strand, your apartment and the surrounding area of Central Liverpool.

To explore the Information Hub, simply use the tabs above to help you locate your local service providers and identify documentation and videos on appliances. You will find a details on how to report issues with your apartment.

We’ve designed the Information Hub to be quick and easy to use. However, if you have any questions or queries, please contact us – you’re feedback is always welcome.

Please note: Access to the Hub is permitted to tenants, owners and lettings agents.

Help Centre-Strand

Contact Telephone Numbers:

Customer Service Team: 0121 296 1548
Emergency Water: 0345 672 2888 (United Utilities)
Electrical Fault: 0800 40 40 90 (National Grid)
Centrick Property Management Services (24/7): 03330 124 125 (opt 1)

Home Warranty Information

Upon completion, a Checkmate Insurance Certificate for the Castle 10 Policy was issued. Problems with new homes are rare however in the unlikely event that you do need this insurance, further information can be found on the Checkmate website: www.checkmate.uk.com. The warranty covers the build for 10 years under which the developer provides cover for the first 2 years and Checkmate for the remaining 8 years.

Please note that general wear and tear will not be covered by your warranty.

For further information on what is included within the checkmate 10 year warranty, please click on the link below. Alternatively Checkmate can be contacted on: 020 7933 2626.

https://www.checkmate.uk.com/Downloads/CheckmateHomeownersGuide.pdf

To report an issue within your apartment, please click here.

Customer Satisfaction

Seven Capital endeavour to provide the highest level of customer service. However, if for any reason you are dissatisfied with any aspect of the building and the service that you have received, please contact Customer Care: customerservice@sevencapital.com

We’d love to get your feedback, please click the below link to complete a brief customer survey:

http://web.sevencapital.com/sevencapitalcom-a06fl/pages/7a3f3f2d0c7de71180ce0050568a5943.html

Wall coverings-Strand

Each apartment is finished in white matt emulsion to the walls and gloss finish to the skirting and architraves. The bathroom is fitted with full height wall tiles to the shower area.

Your care and maintenance guide is below providing you with the information on cleaning and maintenance to ensure you get the most out of your tiled finish.

Signs of cracking and shrinkage are normal, your apartment has a ‘drying out’ period of between 9-12 months. Water has been absorbed during construction and it is important that the drying out period is gradual. This can be achieved by:

  • Ensuring the property is well ventilated
  • Use the heating sparingly during the first few months
  • Reducing condensation as much as possible by covering pans whilst cooking, drying clothes in well ventilated rooms, closing kitchen/bathroom doors to prevent steam from travelling through the property, using extractors, wiping down moisture off surfaces and maintaining a low background heat.

If you are concerned about a crack then please email a photo by logging an issue on the Seven Capital Information Hub and a response will be provided. Ordinarily cracks can be dealt with during decoration once the property has dried out however large cracks of a certain thickness will be covered under warranty.

White deposits may appear on wall surfaces, this is efflorescence and can be caused by the natural seepage of salts used in the construction materials. This should not be of concern, the marks can be wiped down with a dry stiff brush. It is important not to wash the marks, as it will worsen the problem.

Ventilation-Strand

There is an air ventilation system with your apartment that should be left on at all times.

Keeping the ventilation system switched on will reduce the moisture produced by everyday activites such as cooking, ironing and showering.