Help Centre – The Metalworks

SevenCapital Aftercare Team

Our dedicated Aftercare Team are on hand to deal with any warranty issues within the property that may arise within the first 2 years from the commencement date of the policy (please see the ‘Warranty Information & Extended Warranties’ section below for further information).

Warranty issues should be logged through the ‘Report an Issue’ tab at the top of this page.

Please Note: SevenCapital will not cover any costs incurred if you fail to follow the above procedure.

SevenCapital Aftercare Team Details
Office Hours: Monday to Friday 8:30am to 5:30pm
Telephone: 0121 296 1548 (option 2) or 0121 272 9998
Email Address: aftersales@sevencapital.com

Out of Hours Procedure

If you discover an urgent issue within the property outside of the normal working hours of the Aftercare Team, then please log the issue using the ‘Report an Issue’ tab at the top of this page, as per the usual reporting procedure.

Any warranty issues logged outside of office hours that are identified as an emergency, will be actioned accordingly by one of our out of hours Aftercare Team representatives. Any non-emergency issues logged will be actioned accordingly the following working day.

Please Note: SevenCapital will not cover any costs incurred if you fail to follow the above out of hours procedure.

Warranty Information & Extended Warranties

Upon legal completion of the property, the purchaser’s solicitor was issued with a Checkmate Castle 10 Policy Certificate which provides details relating to the commencement date of the warranty period for the property.

The warranty covers the build for 10 years, under which the developer (SevenCapital) provides cover for the first 2 years, with Checkmate covering the remaining 8 years.

Problems with new homes are rare, however in the unlikely event that you do need this insurance, further information can be found on the Checkmate website at www.checkmate.uk.com.  Please note that general wear and tear, accidental damage and misuse will not be covered by the warranty. For further information, Checkmate can be contacted on 020 7933 2626 or alternatively, please refer to the Checkmate Homeowners Guide at www.checkmate.uk.com/Downloads/CheckmateHomeownersGuide.pdf

Important: Please be aware that changes to appliances, fixtures, fittings and finishes may result in the warranty being voided.

Some manufacturers may offer an extended or additional warranty for different items within the property. It is the responsibility of the owner to register their interest directly with the manufacturer for any extended or additional warranties on products.  It is also the responsibility of the owner to ensure compliance with any servicing or conditions stipulated by the manufacturer in order to uphold the warranty.

Electrical Installation Certificates

The Electrical Installation Certificate will have been provided to the owner on legal completion of the property.

Customer Satisfaction

Our multi-award-winning Customer Service Team at SevenCapital endeavour to provide the highest level of customer service. If you would like to provide feedback regarding any aspect of your property and/or the service that you have received, then please contact our Customer Service Team on 0121 296 1548 (option 3) or email customercare@sevencapital.com.

SevenCapital Customer Care Team Details
Office Hours: Monday to Friday 8:30am to 5:30pm
Telephone: 0121 296 1548 (option 3)
Email Address: customercare@sevencapital.com

Medical – The Metalworks

Medical

The below is a list of hospitals within close proximity to the development:

  • Upton Hospital – Approximately 1.5 miles (6-minute drive).
  • • Wexham Park Hospital – Approximately 2 miles (7-minute drive).
  • • Hillingdon Hospital – Approximately 9 miles (20-minute drive).

 

To find information about local NHS services including local GPs, hospital services and dentists, then please contact the NHS directly or visit their website at www.nhs.uk.

Development Information – The Metalworks

Postal Addresses

Steel House
Apartments 1 – 90
The Metalworks, Petersfield Avenue, Slough, SL2 5AE

Iron House
Apartments 1 – 65
The Metalworks, Petersfield Avenue, Slough, SL2 5BN

 

Estate Management Company

The development is managed by an Estate Management Company. The Managing Agent, Centrick, is responsible for all internal and external communal areas. Centrick is a Midlands based property group, managing client assets across the country.

The Managing Agent will regularly visit the development to ensure that it is always well maintained. They can assist with queries in relation to refuse collections, parking, fire safety and any service charge or ground rent enquiries.

Centrick’s contact details are also displayed on the information boards located within the main entrances. Their contact details are below for your reference:

Telephone: 03330 124 125
Email Address: estate@centrick.co.uk
Website: www.centrick.co.uk

 

Insurance

Buildings insurance is covered within the service charge which is payable by the owner of the property directly to the Managing Agent, Centrick. For any additional insurance, such as contents insurance, this will need to be arranged independently.

For further information relating to buildings insurance, please contact the Managing Agent, Centrick.

Local Area – The Metalworks

Slough Local Information

Slough is a large town in the county of Berkshire and the local area is home to many restaurants, attractions and leisure facilities. These include: The Curve, Stoke Park & St George’s Chapel to name just a few.

The beautiful historic town of Windsor is a just 20-minute drive from The Metalworks development and is home to Windsor Castle, which is a residence of the British Royal Family.

Food & Drink

There are a variety of establishments located near the development which offer a fine dining experience if you’re looking to celebrate a special occasion or maybe just something a little bit more casual. The majority of the restaurants and eateries are either located within close proximity to the development or at the local retail parks and shopping centres.

Leisure & Entertainment 

Montem Leisure Centre is just a short minute drive from the development and offers access to a swimming pool, gym and also a variety of activities and classes. Slough Ice Arena is short car journey away from The Metalworks and as well as having an ice rink, there is also a climbing wall with a ‘Clip ‘n Climb’ feature, gym, cafe and skate shop.

There are 4 main shopping centres which are located within a short distance from The Metalworks. These include: Slough Retail Park, Westgate Retail Park, Royal Shopping Centre and Queensmere Observatory Shopping Centre. Each of these shopping centres and retail parks contains a multitude of shops and eateries and has something for everyone whether you are looking for just a day out, a quick shopping trip or an all out splurge.

Black Park covers over 500 acres of woodland and heathland and offers a range of family friendly attractions, such as the adventure playground and Go-Ape. Church Wood Nature Reserve is a tranquil woodland over 35 acres, which is perfect for a quiet stroll.

Langley Park is steeped in history and an important haven for wildlife. The stunning Rhododendron collection in the Temple Gardens is an explosion of colour from April to June, with views to Windsor Castle and beyond. There is a fantastic tearoom serving hot and cold snacks and homemade cakes, a children’s play garden, arboretum and history and tree trails.

Education

For information relating to local education services, please visit www.slough.gov.uk/schools-slough.

 

 

 

Local Authority, Utilities & Meter Readings – The Metalworks

Please Note: The legal owner or the occupier will be responsible for all utility payments and council tax from the date of legal completion.

Local Authority (Council)

The local authority for the development is Slough Borough Council. Their contact details are below for your reference:

Website: www.slough.gov.uk
Telephone: 01753 475 1111
Email Address: enquiries@slough.gov.uk

Following legal completion of the property, SevenCapital will advise Slough Borough Council of the change in ownership. You will need to contact Slough Borough Council directly to re-iterate the change in ownership and to provide any forwarding addresses for billing purposes. Slough Borough Council will advise on rates and any other queries that you may have.

The occupier of the property will be responsible for the payment of Council Tax. Should the property become vacant, the responsibility will fall to the legal owner of the property.

Electricity Supply & Provider

The electricity meter for each property is located within the storage cupboard of each individual property. 

The electricity provider for the development is SSE. Their contact details are below for your reference:

Website: www.sse.co.uk
Telephone: 0345 071 7978
Email Address: customerservice@sse.com

Following legal completion and the subsequent handover of the property, SevenCapital will advise SSE of the change in ownership and the meter reading taken at the point of completion.

You will need to contact SSE directly to re-iterate the change in ownership and to provide any forwarding addresses for billing purposes. SSE will advise on tariffs and any other queries that you may have.

The occupier of the property will be responsible for the payment of the associated bills for the electricity services and to also provide on-going meter readings when required. Should the property become vacant, the responsibility will fall to the legal owner of the property.

Water Supply & Provider

The water meter for each property is located within the storage cupboard of each individual property.

The water supplier for the development is Thames Water. Their contact details are below for your reference:

Website: www.thameswater.co.uk
Telephone: 0800 316 9800

Following legal completion and the subsequent handover of the property, SevenCapital will advise Thames Water of the change in ownership and the meter reading taken at the point of completion.

You will need to contact Thames Water directly to re-iterate the change in ownership and to provide any forwarding addresses for billing purposes. Thames Water will advise on tariffs and any other queries that you may have.

The occupier of the property will be responsible for the payment of the associated bills for the water services and to also provide on-going meter readings when required. Should the property become vacant, the responsibility will fall to the legal owner of the property.

Plumbing – The Metalworks

Stopcocks

Each property is fitted with a stopcock in the storage cupboard to enable the water supply to each individual property to be isolated.

Stopcocks are also located outside of the front door to each property within the corridor just above the ceiling void. They are located here for the ease of being able to isolate the water supply to a property in the event that the occupier isn’t available at the time of an emergency.

Isolation Valves

Sanitaryware pipework within the property is fitted with isolation valves, meaning the water supply can be isolated to any fitting rather than turning the water off to the whole of the property via the stopcock. The isolation valves can be found for the supplies to the toilet, wash basin, kitchen sink, washer-dryer and dishwasher.

Waste Plumbing

Wastewater from your kitchen and bathroom runs through the pipework directly into the drainage system. The legal owner is responsible for the care and maintenance of all the fittings and waste pipes within the property.

If you find that a wash basin, sink, bath or shower is taking longer than normal to drain, then you can use a chemical drain cleaner which is readily available from all good DIY stores. Alternatively, please seek professional advice. You can prevent the sinks and plug holes from becoming blocked by regularly cleaning them.

Important: Please refrain from putting food waste, oils or any fats into sinks as this may cause blockages. Do not dispose of anything other than toilet tissue in the toilets. The plumbing/waste system isn’t designed to be able to flush items such as nappies, wipes or sanitary items etc. Flushing non-flushable items down the toilet could result in an expensive blockage for which you could be liable.

Flooring – The Metalworks

The property is fitted with grey carpet within the bedrooms, grey tiled flooring within the bathroom and en-ensuite bathroom (if applicable) and grey wood effect flooring is fitted throughout the rest of the property.

Ventilation – The Metalworks

Mechanical ventilation systems are installed within each property, with each unit being commissioned individually so that the amount of air moved is tailored to suit the performance required.

The system is designed to run continually on a constant trickle setting, which can be boosted via the bathroom light switch or the rocker switch located in the kitchen (there is an additional rocker switch located in the storage cupboard for properties that have an en-suite bathroom). The spur switch for the ventilation unit is located in the ceiling void in the bathroom and should not be switched off, except for carrying out any maintenance and/or servicing. As part of the trickle setting, the recessed ceiling vents continually circulate air around the property and take stale air from inside the property and replace it with clean fresh air without the need to open windows.

The boost function enables the system to operate at a higher extraction rate, which is useful in situations where a lot of water vapour is produced in a short amount of time i.e. whilst cooking or bathing.

The maintenance of the ventilation system is the responsibility of the owner and should be carried out by a suitably qualified person. Please ensure the ventilation unit is serviced/maintained in accordance with the manufacturers guidance in order uphold the warranty, failure to do this will result in the warranty being voided.

Condensation

Additional moisture in the air resulting from the drying out process, coupled with moisture produced by everyday activities may cause condensation to appear on cold surfaces, such as windows and walls. This can be reduced by:

  • • Covering pans during cooking and ensuring kettles are switched off after they boil.
  • • Drying clothes in well ventilated rooms where possible.
  • • Closing kitchen and bathroom doors to prevent moisture transferring into colder rooms.
  • • Avoiding the use of bottled gas or paraffin heaters.
  • • Wiping down surfaces where moisture settles.
  • • Maintaining a low background heat.

If the property is not being ventilated properly, then this will then result in a build-up of condensation. Excessive humidity or standing water on the floor can lead to damage through swelling (deformation and discolouration) which would not be covered under warranty.

Condensation can be alleviated by following the above guidance and by utilising the ventilation system effectively, which will in turn prevent ‘black spot mould’ from forming on the walls and behind cupboards.