Post Boxes – The Metalworks

Post boxes are located in the reception areas to both blocks within the development.

If you are renting the property and require a replacement post box key, then you will need to contact your landlord or letting agent directly so that they can organise for a replacement to be issued. Replacement post box keys may be chargeable by your landlord or letting agent and you will be responsible for paying the costs incurred for this service.

Windows – The Metalworks

The windows in the property are coated aluminium double-glazed units with lockable handles.

The internal cleaning of the windows is the responsibility of the occupier and must be carried out in a safe manner. The external cleaning of the windows is the responsibility of the Managing Agent, Centrick.

Refuse Stores – The Metalworks

The refuse stores are located externally to both blocks on the ground floor of the development.

The refuse stores are maintained by the Managing Agent, Centrick, who organise collection by Slough Borough Council.

It is important to break down any boxes placed in the recycling containers. Do not overfill the refuse containers, as this will result in them not being collected which may consequently attract vermin.

For further information, please refer to the information board located within the main entrances or alternatively contact the Managing Agent, Centrick.

Property Information – The Metalworks

This section of the Information Hub contains useful videos, information and guidance to all aspects of the properties at The Metalworks.

Please ensure that you refer to the information contained within each of the tabs to the left-hand side of the page, prior to reporting any warranty issues.

Health & Safety – The Metalworks

Fire Safety

Should you discover a fire, then please dial 999 immediately to report the situation to the emergency services. It is important that you do not panic or stop to collect belongings.

In the event of a fire please do not try to tackle the fire yourself by using the fire extinguishers, unless you are trained to do so. Please do not use the lifts and descend using the nearest stairway.

The information boards located within the main entrances will provide you with information on where the emergency exits are located, as well as the fire emergency procedure for the development. Please ensure that you familiarise yourself with this information.

For further information, please contact the Managing Agent, Centrick.

Door Entry & Communal Access

There is an individual video door entry system within the property that is linked to the main entrance doors to the development, which allows each resident control of visitors into the building. In order to prevent security issues, please do not provide access to anyone who you are not familiar with.

Externally, the building is accessed via a door entry system to the main entrance/external doors and is only accessible with a programmed fob. Each occupier will have their own allocated fob for access into the building.

Should you require a replacement or an additional fob, please contact the Managing Agent, Centrick, and they will confirm the cost for this service.

Paintwork & Wall Finishes – The Metalworks

The ceilings and walls are finished in Armstead Contract Matt emulsion in a light grey colour. The woodwork is finished in white Dulux High Gloss emulsion.

Cracking & Shrinkage

Signs of cracking and shrinkage are normal; as the property has a ‘drying out’ period between 9-12 months. During the manufacturing of materials and the construction process, moisture has been absorbed and because of this it is important that the drying out period is gradual in order to keep cracking and shrinkage to a minimum; this can be achieved by:

  • • Ensuring that the property is well ventilated.
  • • Leaving built-in wardrobe doors slightly ajar to help ventilate the area.
  • • Using the heating sparingly during the first few months.
  • • Reducing condensation as much as possible within the property by: covering pans whilst cooking, drying clothes in well ventilated rooms, closing kitchen/bathroom doors to prevent steam from travelling through the property, using the ventilation system, wiping down moisture off surfaces and maintaining a low background heat.

Ordinarily cracks can be dealt with during decoration once the property has dried out and this isn’t something that would be covered under the warranty, however large cracks of a certain thickness may be covered under the warranty.

If you are concerned about a crack hat has appeared, then please email us a photo by logging an issue using the ‘Report an Issue’ tab at the top of this page and a response will be provided. Please note that we are only able to address cracking and shrinkage that meets the relevant warranty criteria.

Efflorescence

White deposits may appear on external wall surfaces which is known as ‘efflorescence’. Efflorescence can be caused by the natural seepage of salts used in the construction materials. This should not be of concern, as the marks can be wiped down with a dry stiff brush. It is important not to wash the marks as it may worsen the problem.

Hanging Pictures

Care must be taken when hanging pictures or similar items to walls and ceilings, as electric cables and pipework providing power, water and other services can be found immediately behind wall and ceiling finishes. Please be aware that cables usually run vertically above or below electrical sockets or switches.

The internal walls in the property are made of plasterboard with stud partitions, which are strong enough to take the weight of most pictures and other light objects when using the appropriate picture hooks and plasterboard wall plugs where necessary.

If you are renting the property and wish to hang pictures or add any additional fittings, then please obtain written consent from your landlord or letting agent.

Please Note: Changes to the fixtures, fittings and finishes within the property may void the warranty.

Car Park – The Metalworks

For residents with parking, you will find your allocated space within the basement level of the development. Please ensure that you always park within the lines of your designated space.

The car park can be accessed via the entrance/exit point located just off of Petersfield Avenue.

For further information, please contact the Managing Agent, Centrick.

 

SevenCapital Furniture – The Metalworks

If you have purchased one of SevenCapital’s interior collections as part of your investment, the items (excluding the items from the accessory package) are covered by a 2-year manufacturer’s warranty from the date of installation. Items within SevenCapital’s accessory package are covered by a 1-year manufacturer’s warranty from the date of installation.

Window dressings have been installed within each property prior to completion as part of the specification and are covered by a 2-year manufacturer’s warranty from the date of installation.

Please Note: The manufacturer’s warranties do not cover wear and tear, accidental damage or misuse.

Please see the below PDF copy of the care guide for further information:

Download – SevenCapital Interior Collection – Care Guide

 

SevenCapital Interior & Furniture Team Details
Office Hours: Monday to Friday 8:30am to 5:30pm
Telephone: 0121 296 1548 (option 3)
Email Address: customerinteriors@sevencapital.com

 

 

 

Help Centre – The Metalworks

SevenCapital Aftercare Team

Our dedicated Aftercare Team are on hand to deal with any warranty issues within the property that may arise within the first 2 years from the commencement date of the policy (please see the ‘Warranty Information & Extended Warranties’ section below for further information).

Warranty issues should be logged through the ‘Report an Issue’ tab at the top of this page.

Please Note: SevenCapital will not cover any costs incurred if you fail to follow the above procedure.

SevenCapital Aftercare Team Details
Office Hours: Monday to Friday 8:30am to 5:30pm
Telephone: 0121 296 1548 (option 2) or 0121 272 9998
Email Address: aftersales@sevencapital.com

Out of Hours Procedure

If you discover an urgent issue within the property outside of the normal working hours of the Aftercare Team, then please log the issue using the ‘Report an Issue’ tab at the top of this page, as per the usual reporting procedure.

Any warranty issues logged outside of office hours that are identified as an emergency, will be actioned accordingly by one of our out of hours Aftercare Team representatives. Any non-emergency issues logged will be actioned accordingly the following working day.

Please Note: SevenCapital will not cover any costs incurred if you fail to follow the above out of hours procedure.

Warranty Information & Extended Warranties

Upon legal completion of the property, the purchaser’s solicitor was issued with a Checkmate Castle 10 Policy Certificate which provides details relating to the commencement date of the warranty period for the property.

The warranty covers the build for 10 years, under which the developer (SevenCapital) provides cover for the first 2 years, with Checkmate covering the remaining 8 years.

Problems with new homes are rare, however in the unlikely event that you do need this insurance, further information can be found on the Checkmate website at www.checkmate.uk.com.  Please note that general wear and tear, accidental damage and misuse will not be covered by the warranty. For further information, Checkmate can be contacted on 020 7933 2626 or alternatively, please refer to the Checkmate Homeowners Guide at www.checkmate.uk.com/Downloads/CheckmateHomeownersGuide.pdf

Important: Please be aware that changes to appliances, fixtures, fittings and finishes may result in the warranty being voided.

Some manufacturers may offer an extended or additional warranty for different items within the property. It is the responsibility of the owner to register their interest directly with the manufacturer for any extended or additional warranties on products.  It is also the responsibility of the owner to ensure compliance with any servicing or conditions stipulated by the manufacturer in order to uphold the warranty.

Electrical Installation Certificates

The Electrical Installation Certificate will have been provided to the owner on legal completion of the property.

Customer Satisfaction

Our multi-award-winning Customer Service Team at SevenCapital endeavour to provide the highest level of customer service. If you would like to provide feedback regarding any aspect of your property and/or the service that you have received, then please contact our Customer Service Team on 0121 296 1548 (option 3) or email customercare@sevencapital.com.

SevenCapital Customer Care Team Details
Office Hours: Monday to Friday 8:30am to 5:30pm
Telephone: 0121 296 1548 (option 3)
Email Address: customercare@sevencapital.com

Medical – The Metalworks

Medical

The below is a list of hospitals within close proximity to the development:

  • Upton Hospital – Approximately 1.5 miles (6-minute drive).
  • • Wexham Park Hospital – Approximately 2 miles (7-minute drive).
  • • Hillingdon Hospital – Approximately 9 miles (20-minute drive).

 

To find information about local NHS services including local GPs, hospital services and dentists, then please contact the NHS directly or visit their website at www.nhs.uk.