Development Name: The Grand Exchange

Fire Safety

Should you discover a fire, then please dial 999 immediately to report the situation to the emergency services. It is important that you do not panic or stop to collect belongings.

In the event of a fire please do not try to tackle the fire yourself by using the fire extinguishers, unless you are trained to do so. Please do not use the lifts and descend using the nearest stairway.

The information board located within the reception area will provide you with information on where the emergency exits are located, as well as the fire emergency procedure for the development. Please ensure that you familiarise yourself with this information.

For further information, please see the Resident Services Associates or alternatively please contact the Managing Agent, Centrick.

Door Entry & Communal Access

St Martin’s Place offers a unique and highly secure door entry system with the integration of a Salto locking system installed to each property front door and to the communal entrance doors of the development. To access the property and communal doors, residents will need either a Salto fob (a circular coloured fob) or will need to download and be set up on the Salto app for access via their mobile phone.

The development also utilises modern advances in technology by allowing residents to access the intercom system through the Comelit mobile phone app. The Comelit mobile phone app acts as the individual video door entry system within the property that is linked to the main entrance doors to the development, which allows each resident control of visitors into the building. In order to prevent security issues, please do not provide access to anyone who you are not familiar with.

To be set up using the Salto and Comelit mobile phone apps, occupiers will need to arrange an introductory session with the Residents Services Associates who are based on the reception at the development. During the introductory session, the resident will have the opportunity to download and be set up on the Salto and Comelit mobile phone apps, as well as going through all of the services that the Resident Services Associates are able to offer.

Please Note: You will be required to provide proof of property ownership or tenancy status, as well as identification before the Resident Services Associates will be able to set up access on the Salto and/or Comelit mobile phone apps for security purposes.

Should you experience any issues with the Salto or Comelit systems or have additional access requirements, then please contact the Resident Services Associates or the Managing Agent, Centrick.

For further information, please see the below PDF document for guidance:

Download – St Martin’s Place – Salto & Comelit – User Guide

The built-in oven, built-in hob, cooker hood, dishwasher, washer-dryer, fridge freezer, microwave (if applicable) and wine cooler (if applicable) are controlled by an isolation switch or spur sockets. Please ensure that these are switched on before you attempt to use any of these appliances. Please also ensure that all appliance packaging is removed prior to use.

Please refer to the below sections and troubleshooting videos for further guidance and information:

Video Link – Where are the appliance switches located?

Video Link – How do I carry out an appliance test?

Video Link – How do I remove the kitchen plinth?

 

Built-in Oven

The property is fitted with either a Siemens Built-in Oven or Siemens Built-in Oven (incl. grill section) that is covered by a 2-year manufacturer’s warranty. Please see the below PDF versions of the user manuals for guidance, care and maintenance of your appliance:

Download – Built-in Oven – Siemens HB535A0S0B/44 – Instruction Manual

Download – Built in Oven (incl. grill section) Siemens NB535ABS0B/35 – Instruction Manual

Please see the below link for further troubleshooting information from Siemens:

www.siemens-home.bsh-group.com/uk/supportdetail/product/HB535A0S0B/44#/Tabs=section-cleaningandcare/

www.siemens-home.bsh-group.com/uk/supportdetail/product/NB535ABS0B/35#/Tabs=section-cleaningandcare/

All warranty issues should still be logged with SevenCapital.

 

Built-in Hob

The property is fitted with a Siemens Built-in Induction Hob that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the user manual for guidance, care and maintenance of your appliance:

Download – Built-in Hob – Siemens EU631BEF1B – Instruction Manual

Please see the below link for further troubleshooting information from Siemens:

www.siemens-home.bsh-group.com/uk/supportdetail/product/EU631BEF1B/01#/Tabs=section-cleaningandcare/

All warranty issues should still be logged with SevenCapital.

Please Note: It is not recommended to use the hob as an additional workspace, a place of storage or cutting board whilst not in use. This could cause damage and/or scratches to the surface of the hob which would not be covered under the warranty. Induction Hobs also require the appropriate cookware to be used in order for them to operate correctly and to prevent any damage being caused to the appliance.

 

Built-in Microwave (if applicable)

The property is fitted with a Siemens Built-in Microwave that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the user manual for guidance, care and maintenance of your appliance:

Download – Microwave – Siemens BF525LMS0B/03 – Instruction Manual

Please see the below link for further troubleshooting information from Siemens:

www.siemens-home.bsh-group.com/uk/supportdetail/product/BF525LMS0B/03#/Tabs=section-cleaningandcare/

 

Cooker Hood

The property is fitted with a Beko Cooker Hood that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the user manual for guidance, care and maintenance of your appliance:

Download – Cooker Hood – Beko HNU51310SD – User Manual

It is the occupier’s responsibility to ensure the cooker hood filter is cleaned regularly for optimum efficiency. It is also the responsibility of the occupier to ensure that the bulbs within the cooker hood are replaced should they fail.

 

Fridge Freezer

The property is fitted with a Beko Combi Built-in Fridge Freezer that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the user manual for guidance, care and maintenance of your appliance:

Download – Combi Fridge Freezer – Beko BCFD173 – User Manual

The fridge freezer should be defrosted twice a year or when a frost layer of around 7mm has formed in order to maintain an excellent working condition and to prevent the build-up of ice. When de-frosting the fridge freezer, please ensure that there is no resting water on the housing unit as this will cause damage. It may be advisable to protect the unit with dry clothes/towels to avoid this from happening.

Please see the below link for further troubleshooting information from Beko:

www.beko.co.uk/support/how-to-guides/refrigeration

All warranty issues should still be logged with SevenCapital.

 

Wine Cooler (if applicable)

The property is fitted with a Caple Wine Cooler that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the user manuals for guidance, care and maintenance of your appliance:

Download – Wine Cooler – Caple Wi156/Wi157 – User Manual

Download – Wine Cooler – Caple Wi3123 User Manual

Washer-Dryer

The property is fitted with an integrated Beko Washer-Dryer that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the user manual for guidance, care and maintenance of your appliance:

Download – Washer-Dryer – Beko WDIY854310 – User Manual

Download – Washer-Dryer – Beko WDIK854151 – User Manual

It is the occupier’s responsibility to ensure that the filter in the washer-dryer is regularly checked and kept clean. Filters must be cleaned whenever the pump filter is clogged or in every 3 months.

Please see the below links for further troubleshooting information from Beko:

www.beko.co.uk/support/how-to-guides/washing-machines

www.beko.co.uk/support/how-to-guides/tumble-dryers

All warranty issues should still be logged with SevenCapital.

 

Dishwasher

The property is fitted with a Beko Dishwasher that is covered by a 2-year manufacturer’s warranty. Please see the below PDF versions of the user manuals for guidance, care and maintenance of your appliance:

Download – Dishwasher – Beko DIN15320 – User Manual

Download – Dishwasher – Beko – DIS15011 – User Manual

Download – Dishwasher – Beko – DIN15310 – User Manual

Please see the below link for further troubleshooting information from Beko:

www.beko.co.uk/support/how-to-guides/dishwashers

All warranty issues should still be logged with SevenCapital.

The ceilings and walls are finished in Armstead Contract Matt emulsion in a light grey colour (colour code ‘Portland 00A01’) with the bathrooms finished in Armstead Anti-Mould Vinyl Matt in the same colour. The woodwork is finished in white Armstead Gloss emulsion.

Please see the below PDF documents for further information:

Download – Emulsion – Armstead Anti-Mould Vinyl Matt – Technical Data Sheet

Download – Emulsion – Armstead Contract Matt – Technical Data Sheet

Download – Emulsion – Armstead Gloss – Technical Data Sheet

Cracking & Shrinkage

Signs of cracking and shrinkage are normal; as the property has a ‘drying out’ period between 9-12 months. During the manufacturing of materials and the construction process, moisture has been absorbed and because of this it is important that the drying out period is gradual in order to keep cracking and shrinkage to a minimum; this can be achieved by:

• • Ensuring that the property is well ventilated.
• • Leaving built-in wardrobe doors slightly ajar to help ventilate the area.
• • Using the heating sparingly during the first few months.
• • Reducing condensation as much as possible within the property by: covering pans whilst cooking, drying clothes in well ventilated rooms, closing kitchen/bathroom doors to prevent steam from travelling through the property, using the ventilation system, wiping down moisture off surfaces and maintaining a low background heat.

Ordinarily cracks can be dealt with during decoration once the property has dried out and this isn’t something that would be covered under the warranty, however large cracks of a certain thickness may be covered under the warranty.

If you are concerned about a crack that has appeared, then please log an issue by going to the ‘Report an Issue’ tab at the top of this page and a response will be provided. Please note that we are only able to address cracking and shrinkage that meets the relevant warranty criteria.

Efflorescence

White deposits may appear on external wall surfaces which is known as ‘efflorescence’. Efflorescence can be caused by the natural seepage of salts used in the construction materials. This should not be of concern, as the marks can be wiped down with a dry stiff brush. It is important not to wash the marks as it may worsen the problem.

Hanging Pictures

Care must be taken when hanging pictures or similar items to walls and ceilings, as electric cables and pipework providing power, water and other services can be found immediately behind wall and ceiling finishes. Please be aware that cables usually run vertically above or below electrical sockets or switches.

The internal walls in the property are made of plasterboard with stud partitions, which are strong enough to take the weight of most pictures and other light objects when using the appropriate picture hooks and plasterboard wall plugs where necessary.

If you are renting the property and wish to hang pictures or add any additional fittings, then please obtain written consent from your landlord or letting agent.

Please Note: Changes to the fixtures, fittings and finishes within the property may void the warranty.

The lifts are located near the reception area and also near both lobbies within the development.

Lift doors must not be wedged open or held for any period, as this can cause them to malfunction. Please take the appropriate precautions when transporting large and bulky items such as furniture within the lifts; in order to prevent damage from being caused. In the event of a fire, please do not use the lifts and descend using the nearest stairway.

If you experience any issues within the lifts, then please dial the emergency number using the internal lift alarm instructions or contact the Resident Services Associates without delay. Alternatively, please contact the Managing Agent, Centrick.

Any general maintenance issues with the lifts should be reported to the Resident Services Associates or the Managing Agent, Centrick.

For residents with parking, you will find your allocated space within the Broadway Residences development just over the road from St Martin’s Place. Please ensure that you always park within the lines of your designated space.

The car park for Broadway Residences can be accessed via the entrance point located just off Grosvenor Street West (the circular ramp). The exit point for the car park is via the one-way system leading through Broadway car park. Please ensure that you enter/exit the car park using the correct entry/exit points to avoid parking charges being incurred through the automatic number plate recognition system (ANPR).

Parking at St Martin’s Place is available to residents who hold a valid permit. Permits can be purchased (subject to availability) through the Resident Services Associates who are based on the service desk within the reception area of the development. The car park for St Martin’s Place can be accessed via the entrance/exit point located just off St Martin’s Street. An automatic number plate recognition system (ANPR) operates at St Martin’s Place and charges will be incurred if a valid permit is not held or if you fail to provide up to date vehicle registration details associated with any permit purchased.

Please Note: SevenCapital will not cover any costs incurred if you fail to follow the above procedure.

For further information, please see the Resident Services Associates.

Important: From 1^st June 2021, Birmingham will launch the Clean Air Zone which will operate 24 hours 365 days a year. For further information, please visit www.brumbreathes.co.uk/welcome-to-brum-breathes.

Hatt Kitchens have fitted the kitchens at St Martin’s Place. The kitchens are fitted with integrated appliances which include: a built-in oven, built-in hob, cooker hood, dishwasher, washer-dryer and fridge freezer. If applicable, a built-in microwave and wine cooler are also integrated within the kitchen. Some built-in ovens also have a separate grill section depending on the property specification.

The kitchen sink is a Reginox Stainless Steel Integrated Kitchen Sink and is fitted with a polished chrome mixer tap. Kitchens comprise of matt wall and base units in a combination of the colours Elite Neo Matt Stone and Elite Neo Matt Cashmere Grey, a Staron or Quartz worksurface and glass splashback behind the built-in hob.

The built-in oven, built-in hob, cooker hood, dishwasher, washer-dryer, fridge freezer, microwave (if applicable) and wine cooler (if applicable) are controlled by an isolation switch or spur sockets. Please ensure that these are switched on before you attempt to use any of these appliances. Please also ensure that all appliance packaging is removed prior to use.

Care Information

When cleaning your kitchen there are several factors to consider. It should only be necessary to use a damp cloth with a little liquid detergent to remove most marks. Excess water, especially around the corner joints and front edge of the work surfaces should be removed immediately as constant water ingress can cause irreversible damage which is not covered by the warranty.

Avoid boiling kettles over or near work surface joints or under wall cupboards. Microwaves, toasters, steamers or any other heat-generating appliances should not be positioned over or near a work surface joint. Please do not place hot pans directly onto the work surfaces as they are not heat-resistant and can cause staining or damage.

For further information on how to care for your kitchen please refer the below PDF document:

Download – Kitchens – Hatt Kitchens – Customer Care Information

If you have purchased one of SevenCapital’s interior collections as part of your investment, the items (excluding the items from the accessory package and any wallpaper/decorative wall covering) are covered by a 2-year manufacturer’s warranty from the date of installation. Items within SevenCapital’s accessory package are covered by a 1-year manufacturer’s warranty from the date of installation.

If you have purchased one of SevenCapital’s window dressing packages as part of your investment these are covered by a 1-year manufacturer’s warranty from the date of installation.

Please Note: The manufacturer’s warranties do not cover wear and tear, accidental damage or misuse. Wallpaper and decorative wall coverings are not covered under any warranty.

Please see the below PDF copy of the care guide for further information:

Download – SevenCapital Interior Collection – Care Guide

 

SevenCapital Interior & Furniture Team Details
Office Hours:	Monday to Friday 8:30am to 5:30pm
Telephone:	0121 296 1548 (option 3)
Email Address:	customerinteriors@sevencapital.com

 

 

 

The bathroom and en-suite bathroom (if applicable) are fitted with tiling surrounding the bath/shower, wash basin and toilet. A mirror has also been installed above the wash basin as part of the specification. If applicable, tiling is fitted to all bathroom and en-suite bathroom walls and additional feature lighting fitted above the bathroom and en-suite bathroom mirrors.

The bathrooms comprise of a thermostatic shower over bath, dual flush function cistern and wash basin with a wall hung vanity unit including storage drawers. The en-suite bathrooms (if applicable) comprise of a thermostatic shower enclosure with a monsoon shower fitting in addition to the shower head, dual flush function cistern and wash basin pedestal.

Please ensure shower screens are aligned with the top of the bath before showering in order to prevent water from spilling over the edge of the bath. Any water damage caused as a result of improper use is not covered under warranty. Do not remove shower screen seals, as these are in place to prevent leaks or water spillages whilst showering. Excess water should be dried after showering in order to prevent water marks.

 

SevenCapital Aftercare Team

Our dedicated Aftercare Team are on hand to deal with any warranty issues within the property that may arise within the first 2 years from the commencement date of the policy (please see the ‘Warranty Information & Extended Warranties’ section below for further information).

Warranty issues should be logged through the ‘Report an Issue’ tab at the top of this page.

Please Note: SevenCapital will not cover any costs incurred if you fail to follow the above procedure.

SevenCapital Aftercare Team Details
Office Hours:	Monday to Friday 8:30am to 5:30pm
Telephone:	0121 296 1548 (option 2) or 0121 272 9998
Email Address:	aftersales@sevencapital.com

Out of Hours Procedure

If you discover an urgent issue within the property outside of the normal working hours of the Aftercare Team, then please log the issue using the ‘Report an Issue’ tab at the top of this page as per the usual reporting procedure.

Any warranty issues logged outside of office hours that are identified as an emergency, will be actioned accordingly by one of our out of hours Aftercare Team representatives. Any non-emergency issues logged will be actioned accordingly the following working day.

Please Note: SevenCapital will not cover any costs incurred if you fail to follow the above out of hours procedure.

Warranty Information & Extended Warranties

Upon legal completion of the property, the purchaser’s solicitor was issued with a Checkmate Castle 10 Policy Certificate which provides details relating to the commencement date of the warranty period for the property.

The warranty covers the build for 10 years, under which the developer (SevenCapital) provides cover for the first 2 years, with Checkmate covering the remaining 8 years.

Problems with new homes are rare, however in the unlikely event that you do need this insurance, further information can be found on the Checkmate website at www.checkmate.uk.com.  Please note that general wear and tear, accidental damage and misuse will not be covered by the warranty.

For further information, Checkmate can be contacted on 020 7933 2626 or alternatively, please refer to the Checkmate Homeowners Guide at https://www.checkmate.uk.com/documents/Pdf/HomeownersGuide/CheckmateHomeownersGuide.pdf

Important: Please be aware that changes to appliances, fixtures, fittings and finishes may result in the warranty being voided.

Some manufacturers may offer an extended or additional warranty for different items within the property. It is the responsibility of the owner to register their interest directly with the manufacturer for any extended or additional warranties on products.  It is also the responsibility of the owner to ensure compliance with any servicing or conditions stipulated by the manufacturer in order to uphold the warranty.

Customer Satisfaction

Our multi-award-winning Customer Service Team at SevenCapital endeavour to provide the highest level of customer service.

If you would like to provide feedback regarding any aspect of your property and/or the service that you have received, then please contact our Customer Care Team.

SevenCapital Customer Care Team Details
Office Hours:	Monday to Friday 8:30am to 5:30pm
Telephone:	0121 296 1548 (option 3)
Email Address:	customercare@sevencapital.com

Postal Address

St Martin’s Place
Apartments 101 – 1603
169 Broad Street
Birmingham
West Midlands
B15 1EB

 

Estate Management Company

The development is managed by an Estate Management Company. The Managing Agent, Centrick, is responsible for all internal and external communal areas. Centrick is a Midlands based property group, managing client assets across the country.

The Managing Agent will regularly visit the development to ensure that it is always well maintained. They can assist with queries in relation to refuse collections, parking, fire safety and any service charge or ground rent enquiries.

Centrick’s contact details are also displayed on the information board located within the reception area. Their contact details are below for your reference:

Telephone:	03330 124 125
Email Address:	estate@centrick.co.uk
Website:	www.centrick.co.uk

Please see the below PDF document regarding the services from Centrick for your reference:

Download – Centrick – Estate Management Booklet

 

Resident Services Associates & Hotel Membership Scheme

St Martin’s Place epitomises the ultimate in luxury, high end city living inviting residents to live like a VIP in the heart of Birmingham, with an array of hotel services at their fingertips.

In order to provide the luxurious amenities that the 4-star Park Regis Hotel has to offer, the Estate Management Company, Centrick, have employed a company called Switch to facilitate the day to day running of the development. Switch will also be able to assist residents with any enquiries relating to the communal areas, state-of-the-art gym, Wi-Fi lounge and private cinema located within the development.

Switch are second to none at delivering a high-end service to residents through their Resident Services Associates, who can be found manning the service desk located within in the reception area of the development. Residents can approach the Resident Services Associate who is on duty to arrange transport, meeting room bookings and dry-cleaning services as well as a variety of other tasks. There is also the option for residents to sign up to a hotel membership scheme, which provides a variety of exclusive rates for on-site parking, hotel rooms, meeting room bookings and also the restaurant and spa located within the Park Regis Hotel next door to the development.

Please see the below PDF document regarding the services offered by the Resident Services Associates/Switch and the hotel membership scheme below for your reference:

Download – St Martin’s Place – Membership Club – Leaflet

Residents can contact the Resident Services Associate who is on duty by using the Comelit mobile phone app, which acts as the intercom for each apartment within the development (please see the ‘Property Information’ tab for further details). The contact details for the service desk are below for your reference::

Telephone:	0121 516 1888
Email Address:	StMartinsPlace@SWHM.co.uk

 

Insurance

Buildings insurance is covered within the service charge which is payable by the owner of the property directly to the Managing Agent, Centrick. For any additional insurance, such as contents insurance, this will need to be arranged independently.

For further information relating to buildings insurance, please contact the Managing Agent, Centrick.