Development Name: The Grand Exchange

Please Note: The legal owner or the occupier will be responsible for all utility payments and council tax from the date of legal completion.

 

Local Authority (Council)

The local authority for the development is Birmingham City Council. Their contact details are below for your reference:

Website:	www.birmingham.gov.uk/counciltax
Telephone:	0121 303 1113
Email Address:	counciltax@birmingham.gov.uk

Following legal completion of the property, SevenCapital will advise Birmingham City Council of the change in ownership.

You will need to contact Birmingham City Council directly to re-iterate the change in ownership and to provide any forwarding addresses for billing purposes. Birmingham City Council will advise on rates and any other queries that you may have.

The occupier of the property will be responsible for the payment of Council Tax. Should the property become vacant, the responsibility will fall to the legal owner of the property.

 

Electricity Supply & Provider

The electricity meter for each property is located within the storage cupboard of each individual property. The electricity provider for the development is SSE. Their contact details are below for your reference:

Website:	www.sse.co.uk/home
Telephone:	0345 071 7978
Email Address:	customerservice@sse.com

Following legal completion and the subsequent handover of the property, SevenCapital will advise SSE of the change in ownership and the meter reading taken at the point of completion.

You will need to contact SSE directly to re-iterate the change in ownership and to provide any forwarding addresses & meter readings for billing purposes. SSE will advise on tariffs and any other queries that you may have.

The occupier of the property will be responsible for the payment of the associated bills for the electricity services and to also provide on-going meter readings when required. Should the property become vacant, the responsibility will fall to the legal owner of the property.

 

Water Supply & Provider

The water meter for each property is located within the storage cupboard of each individual property. The water supplier for the development is Severn Trent. Their contact details are below for your reference:

Website:	www.stwater.co.uk
Telephone:	0345 750 0500
Email Address:	customercare@severntrent.co.uk

Following legal completion and the subsequent handover of the property, SevenCapital will advise Severn Trent of the change in ownership and the meter reading taken at the point of completion.

You will need to contact Severn Trent directly to re-iterate the change in ownership and to provide any forwarding addresses & meter readings for billing purposes. Severn Trent will advise on tariffs and any other queries that you may have.

The occupier of the property will be responsible for the payment of the associated bills for the water services and to also provide on-going meter readings when required. Should the property become vacant, the responsibility will fall to the legal owner of the property.

Stopcocks

Each property is fitted with a stopcock in the storage cupboard to enable the water supply to each individual property to be isolated.

Stopcocks are also located outside of the front door to each property within the corridor just above the ceiling void. They are located here for the ease of being able to isolate the water supply to a property in the event that the occupier isn’t available at the time of an emergency.

Isolation Valves

Sanitaryware pipework within the property is fitted with isolation valves, meaning the water supply can be isolated to any fitting rather than turning the water off to the whole of the property via the stopcock. The isolation valves can be found for the supplies to the toilet, wash basin, kitchen sink, washer-dryer and dishwasher.

 

Waste Plumbing

Wastewater from your kitchen and bathroom runs through the pipework directly into the drainage system. The legal owner is responsible for the care and maintenance of all the fittings and waste pipes within the property.

If you find that a wash basin, sink, bath or shower is taking longer than normal to drain, then you can use a chemical drain cleaner which is readily available from all good DIY stores. Alternatively, please seek professional advice. You can prevent the sinks and plug holes from becoming blocked by regularly cleaning them.

Important: Please refrain from putting food waste, oils or any fats into sinks as this may cause blockages. Do not dispose of anything other than toilet tissue in the toilets. The plumbing/waste system isn’t designed to be able to flush items such as nappies, wipes or sanitary items etc. Flushing non-flushable items down the toilet could result in an expensive blockage for which you could be liable.

The property is fitted with grey carpet within the bedrooms, grey tiled flooring within the bathroom and en-suite bathroom (if applicable) and grey wood effect laminate is fitted throughout the rest of the property.

Care Information

For further information on how to care for your flooring, please see the below PDF document:

Download – Flooring – Pinnacle Flooring – Cleaning & Maintenance Manual

Fire Safety

Should you discover a fire, then please dial 999 immediately to report the situation to the emergency services. It is important that you do not panic or stop to collect belongings.

In the event of a fire please do not try to tackle the fire yourself by using the fire extinguishers, unless you are trained to do so. Please do not use the lifts and descend using the nearest stairway.

The information board located within the reception area will provide you with information on where the emergency exits are located, as well as the fire emergency procedure for the development. Please ensure that you familiarise yourself with this information.

For further information, please see the Resident Services Associates or alternatively please contact the Managing Agent, Centrick.

Smoke Detectors & Heat Detectors

Each property is fitted with hard-wired smoke detectors that have battery back-ups. There is also a hard-wired heat detector that has a battery back-up located within the kitchen of each property.

You should regularly test the detectors by pressing the button on the device. For your own safety, smoke detectors and heat detectors should not be removed from their fixtures or covered.

Please see the below PDF documents for further information relating to the detectors:

Download – Smoke Detector – Aico Ei3024/Ei3016/Ei3014 User Manual

Download – Heat Detector – Aico Ei3024/Ei3016/Ei3014 – User Manual

 

Sprinkler System

There is a full sprinkler system installed within each property which is designed to activate with the presence of high levels of heat from a fire. In the event of a fire, the heat from the fire would melt the sensor which in turn would activate the sprinkler, subsequently discharging water at a rate to contain the fire.

For your own safety, sprinklers should not be removed from their fixtures or covered.

Important – The Managing Agent, Centrick, will organise statutory testing of the sprinkler system, which will include an annual test of the sprinklers within the properties. Access to the property will be required to conduct the annual testing and will be arranged directly with residents via the Resident Services Associates when due.

Door Entry & Communal Access

St Martin’s Place offers a unique and highly secure door entry system with the integration of a Salto locking system installed to each property front door and to the communal entrance doors of the development. To access the property and communal doors, residents will need either a Salto fob (a circular green fob) or will need to download and be set up on the Salto app for access via their mobile phone.

The development also utilises modern advances in technology by allowing residents to access the intercom system through the Comelit mobile phone app. The Comelit mobile phone app acts as the individual video door entry system within the property that is linked to the main entrance doors to the development, which allows each resident control of visitors into the building. In order to prevent security issues, please do not provide access to anyone who you are not familiar with.

To be set up using the Salto and Comelit mobile phone apps, occupiers will need to arrange an introductory session with the Residents Services Associates who are based on the reception at the development. During the introductory session, the resident will have the opportunity to download and be set up on the Salto and Comelit mobile phone apps, as well as going through all of the services that the Resident Services Associates are able to offer.

Please Note: You will be required to provide proof of property ownership or tenancy status, as well as identification before the Resident Services Associates will be able to set up access on the Salto and/or Comelit mobile phone apps for security purposes.

Should you experience any issues with the Salto or Comelit systems or have additional access requirements, then please contact the Resident Services Associates or the Managing Agent, Centrick.

For further information, please see the below PDF document for guidance:

Download – St Martin’s Place – Salto & Comelit – User Guide

Post boxes are located near the reception area within the development.

If you are renting the property and require a replacement post box key, then you will need to contact your landlord or letting agent directly so that they can organise for a replacement to be issued. Replacement post box keys may be chargeable by your landlord or letting agent and you will be responsible for paying the costs incurred for this service.

 

The bicycle stores are located within the car park area of the development.

For further information, please see the Resident Services Associates or alternatively please contact the Managing Agent, Centrick.

Mechanical ventilation systems are installed within each property, with each unit being commissioned individually so that the amount of air moved is tailored to suit the performance required.

The system is designed to run continually on a constant trickle setting, which can be boosted via the bathroom light switch or the boost switch located in the kitchen. The spur switch for the ventilation unit is located in the storage cupboard and should not be switched off, except for carrying out any maintenance and/or servicing. As part of the trickle setting, the recessed ceiling vents continually circulate air around the property and take stale air from inside the property and replace it with clean fresh air without the need to open windows.

The boost function enables the system to operate at a higher extraction rate, which is useful in situations where a lot of water vapour is produced in a short amount of time i.e. whilst cooking or bathing.

The maintenance of the ventilation system is the responsibility of the owner and should be carried out by a suitably qualified person. Please ensure the ventilation unit is serviced/maintained in accordance with the manufacturers guidance in order to uphold the warranty, failure to do this will result in the warranty being voided.

Please see the below PDF version of the manual for further information:

Download – Ventilation System – WHHR Midi 190813 Residential Heat Recovery Unit – Installation, Operating & Maintenance Instructions

Condensation

Additional moisture in the air resulting from the drying out process, coupled with moisture produced by everyday activities may cause condensation to appear on cold surfaces, such as windows and walls. This can be reduced by:

• • Covering pans during cooking and ensuring kettles are switched off after they boil.
• • Drying clothes in well ventilated rooms where possible.
• • Closing bathroom doors to prevent moisture transferring into colder rooms.
• • Avoiding the use of bottled gas or paraffin heaters.
• • Wiping down surfaces where moisture settles.
• • Maintaining a low background heat.

If the property is not being ventilated properly, then this will then result in a build-up of condensation. Excessive humidity or standing water on the floor can lead to damage through swelling (deformation and discolouration) which would not be covered under warranty.

Condensation can be alleviated by following the above guidance and by utilising the ventilation system effectively, which will in turn prevent ‘black spot mould’ from forming on the walls and behind cupboards.

Lighting

There are a variety of different lighting types located throughout the property as follows:

• • The hallway, bathroom, kitchen and living area are fitted with spotlights.
• • The bedrooms are fitted with pendant light fittings with motion sensor feature lighting installed within the fitted wardrobes.
• • The storage cupboards are fitted with batten light fittings.
• • There are downlights installed underneath the kitchen wall units.
• • Additional feature lighting may also be installed above the bathroom and en-suite bathroom mirrors (if applicable).

 

Please Note: Light bulbs/lamps are not covered under the warranty and it is the responsibility of the occupier to carry out or arrange replacements when necessary, with the exception of spotlights, downlights & feature lighting. The spotlights, downlights & feature lighting installed within the property are fixed units and are covered under the warranty.

 When carrying out light bulb/lamp replacements, please ensure that the main light switch is turned off, the switches in the consumer unit (fuse board) are in the off position and that the faulty light bulb/lamp has cooled down before you attempt to change it.

Please see the below troubleshooting video for further information and guidance:

Video Link – How do I replace the light bulbs and spotlight lamps within the property?

 

Electric Panel Heaters

The property is fitted with wall mounted electric panel heaters. The heaters have a control panel which allows you to programme the heating to your specific requirements.

Please remember to turn on the spur switch which is located next to each individual heater. If there is no electricity to the heaters, then please check that the RCD has not tripped in the consumer unit (fuse board).

Please see the PDF instruction manuals below for further details:

Download – Electric Panel Heater – Creda TPRIII200E – Instruction Manual

Download – Electric Panel Heater – Creda TPRIII075E – Instruction Manual

Heated Towel Rail

The bathroom and en-suite bathroom (if applicable) are fitted with ladder chrome heated towel rails.

Please remember to turn on the spur switch for the towel rail which is located just outside of the bathroom or en-suite bathroom (if applicable). If there is no electricity to the towel rail, then please check that the RCD has not tripped in the consumer unit (fuse board).

Please see the below PDF document for further information relating to the heated towel rail:

Download – Heated Towel Rail – ATC TRC 800-500 – Product Data Sheet

Consumer Unit (Fuse Board)

The consumer unit (fuse board) is located within the storage cupboard of the property. The consumer units are fitted with British Standard RCD (circuit breaker/cut out) for safety and the RCD will trip if there is a problem with the circuit. This is a safety feature which protects you from electrocution.

If something is tripping out the electrics on the consumer unit (fuse board) it is the occupier’s responsibility to identify where the issue lies by unplugging all electrical items, resetting the switches and plugging the electrical items back in one by one. Common issues which will trip the electrics within a property are things such as: light bulbs blowing and problems with electrical equipment i.e. toasters, kettles, irons, TV’s and laptops.

Please see the below PDF document for further information:

Download – Consumer Unit – Crabtree Starbreaker – Product Data Sheet

Fused Spur Switches/Sockets

The kitchen appliances are wired to fused spur switches on the wall in the kitchen area. Please ensure that the spur is switched on for the kitchen appliances to operate.

Please Note: It is the occupier’s responsibility to replace fuses before reporting a fault with the product.

Please see the below troubleshooting video for further information and guidance on how to replace fuses:

Video Link – How do I replace fuses? 

 

TV, Telephone & Internet

The property has a TV, telephone and internet point in the living area, as well as a TV and internet point within the main bedroom. All points are pre-wired by OFNL (Open Fibre Networks Limited) and the fibre optic infrastructure at the development is maintained and operated by OFNL who specialise in full fibre services.

There are a variety of service providers that you can choose from for your broadband and telephone services. Once you have contacted your chosen broadband provider, a wireless router will be posted to you to enable you to complete the set up in your new home. Should you encounter any problems with your broadband or telephone, then please contact your chosen service provider in the first instance. For further information, please visit www.ofnl.co.uk/residents-businesses/available-isps.

The fibre infrastructure fitted by OFNL provides Freeview TV via a communal satellite as standard, therefore you will not need to attach an additional aerial or satellite to the exterior of the building. You will be able to receive these channels by plugging your TV into an aerial point and selecting auto-tune on your television. For additional television packages, you can choose from the selection of providers listed below. Should you experience any problems with the TV signal including pixilation, please ensure your television is set up and tuned correctly in the first instance. Should this not resolve the problem, then please contact OFNL on 02921 678 550 or by visiting www.ofnl.co.uk/get-in-touch.

To set up your TV, telephone and broadband services, please select the best deal for your individual requirements by choosing one of the following service providers:

See the Light – 0800 331 7638 / www.seethelight.co.uk

Love Your Broadband – 02087 607 669 / www.loveyourbroadband.co.uk

Direct Save Telecom – 0800 027 3930 / www.directsavetelecom.co.uk

Vfast Internet – 01227 668 901 / www.vfast.co.uk

Pure Broadband – 01482 778 838 / www.purebroadband.net

BreezTel – 08000 465 367 / www.breeztel.com

MTH Networks – 01536 661 050 / www.mthnetworks.com

Air Broadband – 01223 653 400 / www.airbroadband.co.uk

Kinetic Telecom – 01702 841 841 / www.ktel.co.uk

RedRaw Internet  – 01803 500 009 / www.redrawinternet.com

For further information regarding the available providers, please see the below PDF document:

Download – OFNL Information Sheet

The list of service providers is subject to change and up to date information can be found by visiting www.ofnl.co.uk/residents-businesses/postcode-checker.

Please Note: It is the responsibility of the occupier to acquire their own television license which can be sourced by visiting www.tvlicensing.co.uk.

All properties are fitted with an OSO hot water cylinder and either a Sangamo or Horstmann programmer which are located within the storage cupboard of the property.

The programmer will need to be set in order to program the timings to provide hot water as required. This is the responsibility of the occupier to carry out, so that they can ensure that the timings are set in accordance with their own personal usage/needs.

Please Note: The tank can take up to 2 hours for water to heat up. The water temperature is set at 43°C in line with regulations and is not adjustable to prevent scalding.

Any faults with the hot water cylinder or the programmer will be covered under the 2-year warranty for the property. Prior to reporting an issue, it is suggested that the programmer is checked for power and to identify if it has tripped on the fuse board in the first instance. If something is tripping out the electrics, it is the responsibility of the occupier to identify where the fault lies.

This can be done by unplugging all electrical items, resetting the trip switches and plugging the items back in one by one to identify the source of the fault. It is the owner’s responsibility to have the hot water cylinder serviced every 12 months by a recommended heating engineer.

The manufacturer of the OSO hot water cylinder also provides an extended 25-year guarantee on this product subject to conditions being met and annual services being carried out etc. This warranty is offered by the manufacturer directly and the property owner is responsible for registering for this extension, as well as ensuring all conditions and stipulations set out by the manufacturer are adhered to.

Please see the below PDF documents and troubleshooting video for further information and guidance relating to the hot water cylinder and programmer:

Video Link – Where is the hot water cylinder and programmer located?

Download – OSO Super S Hot Water Cylinder – User Guide

Download – OSO Super S Hot Water Cylinder – User Guide

Download – Sangamo Programmer – Instruction Manual

Download – Sangamo Programmer – Instruction Manual

Download – Sangamo Programmer – Instruction Manual

Download – Horstmann Programmer – Instruction Manual

The windows in the property are coated aluminium double-glazed units with lockable handles that have a tilt and turn opening mechanism.

The internal cleaning of the windows is the responsibility of the occupier and must be carried out in a safe manner. The external cleaning of the windows is the responsibility of the Managing Agent, Centrick.

Video Link – How to operate windows