Development Name: St. Martin’s Place

Mechanical ventilation systems are installed within each property, with each unit being commissioned individually so that the amount of air moved is tailored to suit the performance required.

The system is designed to run continually on a constant trickle setting, which can be boosted via the bathroom light switch or the boost switch located in the kitchen. The spur switch for the ventilation unit is located in the storage cupboard and should not be switched off, except for carrying out any maintenance and/or servicing. As part of the trickle setting, the recessed ceiling vents continually circulate air around the property and take stale air from inside the property and replace it with clean fresh air without the need to open windows.

The boost function enables the system to operate at a higher extraction rate, which is useful in situations where a lot of water vapour is produced in a short amount of time i.e. whilst cooking or bathing.

The maintenance of the ventilation system is the responsibility of the owner and should be carried out by a suitably qualified person. Please ensure the ventilation unit is serviced/maintained in accordance with the manufacturers guidance in order to uphold the warranty, failure to do this will result in the warranty being voided.

Please see the below PDF version of the manual for further information:

Download – Ventilation System – WHHR Midi 190813 Residential Heat Recovery Unit – Installation, Operating & Maintenance Instructions

Condensation

Additional moisture in the air resulting from the drying out process, coupled with moisture produced by everyday activities may cause condensation to appear on cold surfaces, such as windows and walls. This can be reduced by:

• • Covering pans during cooking and ensuring kettles are switched off after they boil.
• • Drying clothes in well ventilated rooms where possible.
• • Closing bathroom doors to prevent moisture transferring into colder rooms.
• • Avoiding the use of bottled gas or paraffin heaters.
• • Wiping down surfaces where moisture settles.
• • Maintaining a low background heat.

If the property is not being ventilated properly, then this will then result in a build-up of condensation. Excessive humidity or standing water on the floor can lead to damage through swelling (deformation and discolouration) which would not be covered under warranty.

Condensation can be alleviated by following the above guidance and by utilising the ventilation system effectively, which will in turn prevent ‘black spot mould’ from forming on the walls and behind cupboards.

All properties are fitted with an OSO hot water cylinder and either a Sangamo or Horstmann programmer which are located within the storage cupboard of the property.

The programmer will need to be set in order to program the timings to provide hot water as required. This is the responsibility of the occupier to carry out, so that they can ensure that the timings are set in accordance with their own personal usage/needs.

Please Note: The tank can take up to 2 hours for water to heat up. The water temperature is set at 43°C in line with regulations and is not adjustable to prevent scalding.

Any faults with the hot water cylinder or the programmer will be covered under the 2-year warranty for the property. Prior to reporting an issue, it is suggested that the programmer is checked for power and to identify if it has tripped on the fuse board in the first instance. If something is tripping out the electrics, it is the responsibility of the occupier to identify where the fault lies.

This can be done by unplugging all electrical items, resetting the trip switches and plugging the items back in one by one to identify the source of the fault. It is the owner’s responsibility to have the hot water cylinder serviced every 12 months by a recommended heating engineer.

The manufacturer of the OSO hot water cylinder also provides an extended 25-year guarantee on this product subject to conditions being met and annual services being carried out etc. This warranty is offered by the manufacturer directly and the property owner is responsible for registering for this extension, as well as ensuring all conditions and stipulations set out by the manufacturer are adhered to.

Please see the below PDF documents and troubleshooting video for further information and guidance relating to the hot water cylinder and programmer:

Video Link – Where is the hot water cylinder and programmer located?

Download – OSO Super S Hot Water Cylinder – User Guide

Download – OSO Super S Hot Water Cylinder – User Guide

Download – Sangamo Programmer – Instruction Manual

Download – Sangamo Programmer – Instruction Manual

Download – Sangamo Programmer – Instruction Manual

Download – Horstmann Programmer – Instruction Manual

The refuse stores are located within the car park area of the development.

The refuse stores are maintained by the Resident Services Associates on behalf of the Managing Agent, Centrick, who organise collection by Birmingham City Council.

It is important to break down any boxes placed in the recycling containers. Do not overfill the refuse containers, as this will result in them not being collected which may consequently attract vermin.

For further information, please refer to the information board located within the reception area or alternatively contact the Resident Services Associates or the Managing Agent, Centrick.

This section of the Information Hub contains useful videos, information and guidance to all aspects of the properties at St Martin’s Place.

Please ensure that you refer to the information contained within each of the tabs to the left-hand side of the page, prior to reporting any warranty issues.

 

Fire Safety

Should you discover a fire, then please dial 999 immediately to report the situation to the emergency services. It is important that you do not panic or stop to collect belongings.

In the event of a fire please do not try to tackle the fire yourself by using the fire extinguishers, unless you are trained to do so. Please do not use the lifts and descend using the nearest stairway.

The information board located within the reception area will provide you with information on where the emergency exits are located, as well as the fire emergency procedure for the development. Please ensure that you familiarise yourself with this information.

For further information, please see the Resident Services Associates or alternatively please contact the Managing Agent, Centrick.

Door Entry & Communal Access

St Martin’s Place offers a unique and highly secure door entry system with the integration of a Salto locking system installed to each property front door and to the communal entrance doors of the development. To access the property and communal doors, residents will need either a Salto fob (a circular coloured fob) or will need to download and be set up on the Salto app for access via their mobile phone.

The development also utilises modern advances in technology by allowing residents to access the intercom system through the Comelit mobile phone app. The Comelit mobile phone app acts as the individual video door entry system within the property that is linked to the main entrance doors to the development, which allows each resident control of visitors into the building. In order to prevent security issues, please do not provide access to anyone who you are not familiar with.

To be set up using the Salto and Comelit mobile phone apps, occupiers will need to arrange an introductory session with the Residents Services Associates who are based on the reception at the development. During the introductory session, the resident will have the opportunity to download and be set up on the Salto and Comelit mobile phone apps, as well as going through all of the services that the Resident Services Associates are able to offer.

Please Note: You will be required to provide proof of property ownership or tenancy status, as well as identification before the Resident Services Associates will be able to set up access on the Salto and/or Comelit mobile phone apps for security purposes.

Should you experience any issues with the Salto or Comelit systems or have additional access requirements, then please contact the Resident Services Associates or the Managing Agent, Centrick.

For further information, please see the below PDF document for guidance:

Download – St Martin’s Place – Salto & Comelit – User Guide

The ceilings and walls are finished in Armstead Contract Matt emulsion in a light grey colour (colour code ‘Portland 00A01’) with the bathrooms finished in Armstead Anti-Mould Vinyl Matt in the same colour. The woodwork is finished in white Armstead Gloss emulsion.

Please see the below PDF documents for further information:

Download – Emulsion – Armstead Anti-Mould Vinyl Matt – Technical Data Sheet

Download – Emulsion – Armstead Contract Matt – Technical Data Sheet

Download – Emulsion – Armstead Gloss – Technical Data Sheet

Cracking & Shrinkage

Signs of cracking and shrinkage are normal; as the property has a ‘drying out’ period between 9-12 months. During the manufacturing of materials and the construction process, moisture has been absorbed and because of this it is important that the drying out period is gradual in order to keep cracking and shrinkage to a minimum; this can be achieved by:

• • Ensuring that the property is well ventilated.
• • Leaving built-in wardrobe doors slightly ajar to help ventilate the area.
• • Using the heating sparingly during the first few months.
• • Reducing condensation as much as possible within the property by: covering pans whilst cooking, drying clothes in well ventilated rooms, closing kitchen/bathroom doors to prevent steam from travelling through the property, using the ventilation system, wiping down moisture off surfaces and maintaining a low background heat.

Ordinarily cracks can be dealt with during decoration once the property has dried out and this isn’t something that would be covered under the warranty, however large cracks of a certain thickness may be covered under the warranty.

If you are concerned about a crack that has appeared, then please log an issue by going to the ‘Report an Issue’ tab at the top of this page and a response will be provided. Please note that we are only able to address cracking and shrinkage that meets the relevant warranty criteria.

Efflorescence

White deposits may appear on external wall surfaces which is known as ‘efflorescence’. Efflorescence can be caused by the natural seepage of salts used in the construction materials. This should not be of concern, as the marks can be wiped down with a dry stiff brush. It is important not to wash the marks as it may worsen the problem.

Hanging Pictures

Care must be taken when hanging pictures or similar items to walls and ceilings, as electric cables and pipework providing power, water and other services can be found immediately behind wall and ceiling finishes. Please be aware that cables usually run vertically above or below electrical sockets or switches.

The internal walls in the property are made of plasterboard with stud partitions, which are strong enough to take the weight of most pictures and other light objects when using the appropriate picture hooks and plasterboard wall plugs where necessary.

If you are renting the property and wish to hang pictures or add any additional fittings, then please obtain written consent from your landlord or letting agent.

Please Note: Changes to the fixtures, fittings and finishes within the property may void the warranty.

For residents with parking, you will find your allocated space within the Broadway Residences development just over the road from St Martin’s Place. Please ensure that you always park within the lines of your designated space.

The car park for Broadway Residences can be accessed via the entrance point located just off Grosvenor Street West (the circular ramp). The exit point for the car park is via the one-way system leading through Broadway car park. Please ensure that you enter/exit the car park using the correct entry/exit points to avoid parking charges being incurred through the automatic number plate recognition system (ANPR).

Parking at St Martin’s Place is available to residents who hold a valid permit. Permits can be purchased (subject to availability) through the Resident Services Associates who are based on the service desk within the reception area of the development. The car park for St Martin’s Place can be accessed via the entrance/exit point located just off St Martin’s Street. An automatic number plate recognition system (ANPR) operates at St Martin’s Place and charges will be incurred if a valid permit is not held or if you fail to provide up to date vehicle registration details associated with any permit purchased.

Please Note: SevenCapital will not cover any costs incurred if you fail to follow the above procedure.

For further information, please see the Resident Services Associates.

Important: From 1^st June 2021, Birmingham will launch the Clean Air Zone which will operate 24 hours 365 days a year. For further information, please visit www.brumbreathes.co.uk/welcome-to-brum-breathes.

If you have purchased one of SevenCapital’s interior collections as part of your investment, the items (excluding the items from the accessory package and any wallpaper/decorative wall covering) are covered by a 2-year manufacturer’s warranty from the date of installation. Items within SevenCapital’s accessory package are covered by a 1-year manufacturer’s warranty from the date of installation.

If you have purchased one of SevenCapital’s window dressing packages as part of your investment these are covered by a 1-year manufacturer’s warranty from the date of installation.

Please Note: The manufacturer’s warranties do not cover wear and tear, accidental damage or misuse. Wallpaper and decorative wall coverings are not covered under any warranty.

Please see the below PDF copy of the care guide for further information:

Download – SevenCapital Interior Collection – Care Guide

 

SevenCapital Interior & Furniture Team Details
Office Hours:	Monday to Friday 8:30am to 5:30pm
Telephone:	0121 296 1548 (option 3)
Email Address:	customerinteriors@sevencapital.com