Hockley Medical Practice – 0.7 mile (3 minute drive)
City Hospital – 0.9 miles (3 minute drive)
Birmingham Women’s Hospital – 3.3 miles (14 minute drive)
Birmingham Children’s Hospital – 2.0 miles (7 minute drive)
To find information about local NHS services including local GPs, hospital services and dentists, then please contact the NHS directly or visit their website which is www.nhs.uk.
The bicycle racks are located in the lower level of the car park in the development. Please contact the Managing Agent, Centrick Property for further details.
Bin stores are located in the upper level of the car park in the development. The bin stores are maintained by the Managing Agent, Centrick Property who also organise the collection by Birmingham City Council.
It is important to break down any boxes placed in the recycling. Do not overfill the refuse containers, as this will result in them not being collected which may consequently attract vermin.
For further information, please refer to the information board in the reception area of the building or alternatively contact the Managing Agent, Centrick Property.
The front door to the property and frame come to site as a set with the door pre-hung in the frame. The main entrance door to the property is to a full British Standard specification and is fire compliant. It is fitted with three hinges, a Euro Cylinder Sash Lock with a thumb turn and a spy hole for security. Front doors cannot be replaced without seeking advice from your Managing Agent, as this could affect the fire integrity of the property. Please contact the Managing Agent, Centrick Property for the procedure in which to apply for consent.
The internal doors come to site as a set with the doors pre-hung in their frames. The doors and frames were purchased from Midland Building Products and their website for your reference is: www.mbp.co.uk.
The door hinges are Union Power Load Hinges. Please see the product data sheet below for your reference:
The door handle is a Zoo Architectural Hardware Lever Handle. Please see the product data sheet below for your reference:
The front door lock is a Zoo Architectural Hardware Mortice Lock Latch. Please see the product data sheet below for your reference:
The front door lock is a Euro Spec Architectural Hardware Lock & Thumb Turn. Please see the product data sheet below for your reference:
The front door escutcheon is a Zoo Architectural Hardware Mortice Lock Latch. Please see the product data sheet below for your reference:
The front door closer is manufactured by Boss Door Controls. Please see the product data sheet below for your reference:
The door hinges are Union Power Load Hinges. Please see the product data sheet below for your reference:
The door handle is a Zoo Architectural Hardware Lever Handle. Please see the product data sheet below for your reference:
The bathroom door lock is a Zoo Architectural Hardware Mortice Lock. Please see the product data sheet below for your reference:
The bathroom door latch is a Zoo Architectural Hardware Mortice Latch. Please see the product data sheet below for your reference:
The bathroom door has a thumb turn lock on the inside of the door in order to lock it and a safety release screw to unlock the door from the outside if needed.
The manufacturer is Zoo Architectural Hardware. Please see the product data sheet below for your reference:
The door hinges are Union Power Load Hinges. Please see the product data sheet below for your reference:
The door handle is a Zoo Architectural Hardware Lever Handle. Please see the product data sheet below for your reference:
The bathroom door latch is a Zoo Architectural Hardware Mortice Latch. Please see the product data sheet below for your reference:
There are door stops located by each door within the property (where required).
The manufacture is Zoo Architectural Hardware. Please see the product data sheet below for your reference:
There is a video entry intercom system within the property which is linked to the external intercom on the main entrance doors. These provide each occupier with control of visitors entering the building. Please do not provide access to anyone you are not familiar with; in order to prevent security issues within the building.
For your security, the building is accessed via a fob entry system to the main entrance/external doors. Each occupant will have their own access fob.
Please contact the Managing Agent, Centrick Property should you require a replacement or an additional fob and they will confirm the cost for this service.
There are pendant lights and LED spotlights located throughout the property as follows:
Please see the below demonstration video on how to change the light bulbs within the property:
The property is fitted with wall mounted electric panel heaters. The heaters have a timer panel which allows you to programme the heating to your specific requirements.
Please read the instruction manual below for further details:
Download – Heatstore HSDP1500 Panel Heater – Product Data Sheet
Please remember to turn on the spur switch which is located next to each individual heater. If there is no electricity to the heaters, then please check that the RCD has not tripped in the consumer unit.
The bathrooms are fitted with an electric ladder style towel rail.
Please remember to turn on the spur switch for the towel heater which is located just outside of the bathroom. If there is no electricity to the towel heater, then please check that the RCD has not tripped in the consumer unit.
The consumer unit (fuse board) is located within the storage cupboard of the property. The consumer units are fitted with British Standard RCD (circuit breaker/cut out) for your safety.
The RCD will shut down if there is an electrical problem with the circuit. Each circuit is labelled in the consumer unit. The RCD will trip if there is a problem with a particular circuit. This is a safety feature which protects you from electrocution.
Common issues which will trip an RCD are things such as: light bulbs blowing and problems with kitchen appliances or electrical equipment i.e. toasters, kettles, irons, TV’s and laptops. To reset the fuse board, please push the RCD. If the RCD will not reset, then there is problem with one of the appliances or electrical equipment.
Please read the instruction manual below for further details:
Download – Cudis Consumer Unit – Product Data Sheet
Alternatively, please see the demonstration video below on how to use the consumer unit:
The property has a TV, telephone and internet point in the living area. All points are pre-wired by OFNL (Open Fibre Networks Limited) and the fibre optic infrastructure at the development is maintained and operated by OFNL who specialise in full fibre services.
There are a variety of service providers that you can choose from for your broadband and telephone services. Once you have contacted your chosen broadband provider, a wireless router will be posted to you to enable you to complete the set up in your new home. Should you encounter any problems with your broadband or telephone, then please contact your chosen service provider in the first instance. For further information, please visit www.ofnl.co.uk/residents-businesses/available-isps.
The fibre infrastructure fitted by OFNL provides Freeview TV via a communal satellite as standard, therefore you will not need to attach an additional aerial or satellite to the exterior of the building. You will be able to receive these channels by plugging your TV into an aerial point and selecting auto-tune on your television. For additional television packages, you can choose from the selection of providers listed below. Should you experience any problems with the TV signal including pixilation, please ensure your television is set up and tuned correctly in the first instance. Should this not resolve the problem, then please contact OFNL on 02921 678 550 or by visiting www.ofnl.co.uk/get-in-touch.
To set up your TV, telephone and broadband services, please select the best deal for your individual requirements by choosing one of the following service providers:
See the Light – 0800 331 7638 / www.seethelight.co.uk
Rocket Fibre – 03301 227 711 / www.rocket-fibre.co.uk
Love Your Broadband – 02087 607 669 / www.loveyourbroadband.co.uk
Merula – 08002 982 375 / www.merula.net/ofnl
Direct Save Telecom – 0800 027 3930 / www.directsavetelecom.co.uk
Hello Internet – 03333 449 375 / www.hello-internet.co.uk
Vfast Internet – 01227 668 901 / www.vfast.co.uk
Pure Broadband – 01482 778 838 / www.purebroadband.net/ftth
Pulse 8 – 08000 428 888 / www.pulse8.co.uk
BreezTel – 08000 465 367 / www.breeztel.com
MTH Networks – 01536 661 050 / www.mthnetworks.com
Air Broadband – 01223 653 400 / www.airbroadband.co.uk
Link Broadband – 03301 741 444 / www.linkbroadbands.com
Kinetic Telecom – 01702 841 841 / www.ktel.co.uk/
RedRaw Internet – 01803 500 009 / www.redrawinternet.com
For further information regarding available the providers, please see the below PDF documents:
Download – OFNL Information Sheet
Download – OFNL Information Sheet (FIRS)
Download – OFNL Information Sheet (Sky Q)
The list of service providers is subject to change and up to date information can be found by visiting www.ofnl.co.uk/residents-businesses/postcode-checker.
Please Note: It is the responsibility of the occupier to acquire their own television license which can be sourced by visiting www.tvlicensing.co.uk.
The kitchen appliances are wired to a fused spur on the wall in the kitchen area. Please ensure that the spur is switched on for the kitchen appliances to operate.
If an appliance is not working, please first check the electrics and then check that the RCD has not tripped (please see the consumer unit demonstration video or manual for further details). If there is electric to the property and the RCD has not tripped, then please see the kitchen demonstration video on the appliances tab.
There is a hard-wired battery back-up smoke detector within each property.
If you hear the alarm, it’s important that you follow the fire evacuation procedures displayed in the property handbook and also on the noticeboards throughout the building.
Please see the manual below for further details:
Download – Aico Optical Smoke Alarm – Product Data Sheet
The Electrical Installation Certificate will have been provided on legal completion of the property.
Should you discover a fire, then please dial 999 immediately to report the situation to the emergency services.
It is important that you do not panic or stop to collect belongings. Please do not attempt to tackle the fire yourself by using the extinguishers, unless you are trained to do so.
It is essential that you familiarise yourself with the fire emergency procedure for the development, including details of where extinguishers and escape routes are located. Full details relating to the emergency procedure for the development are displayed throughout the communal areas. For further details, please contact the Managing Agent, Centrick Property.
Your property is fitted with a combination of wood effect laminate, tile coverings and carpet. Carpet is fitted in the bedrooms and the bathrooms are fitted with porcelain tile floor coverings.
Download – Kaindl Classic Touch 8.0 Laminate Flooring – Product Data Sheet
Download – Grespania Ural Floor Tile – Product Data Sheet
Download – Lifestyle Flooring Carpet Information – Information Booklet
Download – Lifestyle Flooring Carpet Care – Information Booklet
When cleaning your laminate flooring there are a number of factors to consider. The floor is not waterproof, therefore, whilst any spills should be cleaned up quickly, nothing more than a damp cloth should be used to do this and any residue left over from cleaning up the spill should be dried off immediately. Do not use a wet mop on the laminate flooring, as this can cause water to seep into and under the laminate which will cause it to warp. Regularly remove dirt from the floor using a dry mop or a soft broom. Avoid using a vacuum cleaner on the laminate flooring, as this can cause scratches. Do not use harsh or scouring devices, as this will cause abrasion. Furniture should never be pushed or dragged across the floor, as this will cause damage.
There is an air ventilation system with your property that should be left on at all times.
Keeping the ventilation system switched on will reduce the moisture produced by everyday activities such as cooking, ironing and showering.
Each property is finished in white matt emulsion to the walls and ceiling. The woodwork within each property is finished in white gloss.
Download – Johnstones Jonmat Premium Contract Matt – Product Data Sheet
Download – Johnstones Professional Gloss – Product Data Sheet
The bathroom is fitted with full height wall tiles to the shower area.
Download – Bathroom Wall & Floor Tiles – Cleaning & Care Guide
Download – Bathroom Wall & Floor Tiles – Stain Cleaning Guide
Signs of cracking and shrinkage are normal as your apartment has a ‘drying out’ period of between 9-12 months. Water has been absorbed during construction and it is important that the drying out period is gradual. This can be achieved by:
– Ensuring that the property is well ventilated.
– Using the heating sparingly during the first few months.
– Reducing condensation as much as possible by covering pans whilst cooking, drying clothes in well ventilated rooms, closing kitchen/bathroom doors to prevent steam from travelling through the property, using extractors, wiping down moisture off surfaces and maintaining a low background heat.
If you are concerned about a crack, then please email a photo by logging an issue on the Seven Capital Information Hub and a response will be provided by our Aftersales team. Ordinarily cracks can be dealt with during normal decoration once the property has dried out, however large cracks of a certain thickness will be covered under warranty.
White deposits may appear on wall surfaces which is called efflorescence. Efflorescence can be caused by the natural seepage of salts used in the construction materials. This should not be of concern, as the marks can be wiped down with a dry stiff brush. It is important not to wash the marks, as it will make the issue worse.
IMPORTANT NOTICE:
The warranty defect period has now expired on your apartment; however, the build warranty is still in place. Please refer to your completion documentation for reference.
Any issues raised for the apartment will not be instructed, we therefore ask that any issues you have are referred to your Landlord/Letting Agent or Estate Management for communal issues.
Please continue to use the Information Hub to your advantage by referring to appliance manuals or any troubleshooting guides that may be of help to you.
Our Information Hub has been created to provide a wealth of information on Regency Place, your property and the surrounding area of Central Birmingham.
To explore the Information Hub, simply use the tabs above to help you locate your local service providers and identify documentation and videos on appliances. You will also find details on how to report issues with your apartment.
We’ve designed the Information Hub to be quick and easy to use. However, if you have any questions or queries, please contact us – your feedback is always welcome.
Please note: Access to the Hub is permitted to tenants, owners and letting agents.
