Appliances – One Thames Valley

Built-in Oven

Your apartment is fitted with a Beko integrated microwave oven with a timer that is covered by a 2-year manufacturer’s warranty.

Please ensure the spur switch is in the on position before use, this is the mains connection and is labelled on the wall next to the hob. If the oven is still not working please check that the consumer unit has not tripped. All switches should be in the upward position.

Please see the below PDF version of the manual for guidance, care and maintenance of your appliance:

Download – Beko Built-in Oven BCW14500B – User Manual

Built-in Hob

Your apartment is fitted with a Beko Built-in Ceramic Glass Hob that is covered by a 2-year manufacturer’s warranty.

Please ensure the spur switch is in the on position before use, this will be labelled on the wall next to the hob. The hob controls are used for operating the plates, to obtain the desired cooking power, turn the hob control to the desired temperature setting. If the hob is still not working, please check to make sure that the consumer unit has not tripped. All switches should be in the upward position.

Tips about Glass Ceramic Hobs:

> Glass ceramic surface is heat proof and is not affected by big temperature differences.

> Use only the saucepans and pans with machines bottoms as sharp edges create scratches on the surface.

> Do not use aluminium vessels and saucepans as aluminium damages the glass ceramic surface.

> Spillages may damage the glass ceramic surface and could potentially cause a fire.

> Do not use vessels with concave or convex bottoms.

> Use only the saucepans and pans with flat bottoms, this will ensure heat is transferred easily.If the diameter of the saucepan is too small, energy will be wasted.

Please note: It is not recommended to use the hob as an additional work space, a place of storage or cutting board whilst not in use. Using the hob for anything but its intended purpose could cause damages and/or scratches to the surface of the hob which would not be covered under warranty.

Please see the below PDF version of the manual for extra information on guidance, care and maintenance of your appliance:

Ceramic Hob – HCC64103-User Manual

Cooker Hood

Your apartment is fitted with a Beko Cooker Hood over your hob that is covered by a 2-year manufacturer’s warranty. It is the occupier’s responsibility to ensure the cooker hood filter is cleaned regularly for optimum efficiency. There are light bulbs fitted within the cooker hood, if these lights fail it is the responsibility of the occupier to replace them.

Please see the below PDF version of the manual for guidance, care and maintenance of your appliance:

Cooker Hood – CCB6254S -User Manual

The video below demonstrates how to use the built-in hob and cooker hood:

Fridge/Freezer

Your apartment is fitted with an integrated Beko Fridge Freezer that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the manual for guidance, care and maintenance of your appliance:

Download – Beko Frost Free Combi Fridge/Freezer BCFD173 – User Manual

The fridge/freezer should be defrosted every six months to maintain an excellent working condition and prevent the build-up of ice. When de-frosting the fridge freezer, please ensure that there is no resting water on the housing unit or the surrounding flooring as this may cause damage. You may want to protect the unit with dry cloths to avoid this from happening.

If the fridge/freezer is not working, please ensure that the appliance is turned on at the multi-switch panel located in your kitchen. If the fridge/freezer still does not work, please check that the consumer unit has not tripped. All of the switches should be in the upwards position.

The video below demonstrates how to use the fridge/freezer:

Washer-Dryer

Your property is fitted with a Beko Washer-Dryer which is covered by a 2-year manufacturer’s warranty.

What should I do if my washer dryer is not working?

Please ensure the spur switch is on and the consumer unit has not tripped. All switches should be in the upward position. If these switches have not tripped please ensure that the correct programme setting has been selected, the machine has not been overloaded preventing the door from closing properly or that the child lock has not been activated.

How do I reset my washing machine?

In order to reset your washing machine please ensure all filters are clear and there is no water in the machine. You can drain the washing machine from the bottom behind the plinth which clips off easily. Press the START button for 3 seconds (with the power on), this will reset the machine back to factory settings.

Why does my washing machine have an unpleasant odour?

This is a common issue with all washing machines. Please ensure you carry out a maintenance wash every 6 months to get rid of build-up of detergents. Run a 90°C cotton wash with no laundry in the machine using the normal amount of detergent. If this does not work, run the hottest cycle three times with no detergent to clean the system through.

 Where can I find the serial number and model number on my BEKO washing machine?

You can find the model and serial number for your BEKO washing machine on the silver “rating plate” which can be found on the internal rim when opening the door.

It is your responsibility to ensure that the filter in your washer dryer is regularly checked and kept clean.

Please see the below PDF version of the manual for guidance, care and maintenance of your appliance:

WDB7426R1 Washer Dryer – User Manual

Dishwasher

Your property is fitted with a Beko Dishwashes which is covered by a 2-year manufacturer’s warranty.

Please see the below PDF version of the manual for guidance, care and maintenance of your appliance.

DIN15310 Dishwasher – User Manual

The video below demonstrates how to use the dishwasher:

Furniture – One Thames Valley

Every apartment has grey vertical or grey roller blinds already installed which includes a 2-year warranty on material and fittings.

If you have purchased one of Seven Capital’s interior collections as part of your investment, your items (excluding the items from the accessory package) are covered by a two year manufacturer’s warranty from the date of installation.

Please note that the  manufacturer’s warranties do not cover damage or wear and tear.

Download – Seven Capital Interior Collection – Care Guide

 

 

Bathroom – One Thames Valley

The bathroom is fitted with ceramic tiled walls surrounding the bath, shower and vanity area and porcelain tiled floors. There is also a wash basin with a vanity storage unit and large mirror with a tiled shelf. The toilet cistern has a dual flush function.

Bath, Bath Screen, Bath Panel, Shower Mixer & Kit

The bath is a Lato 170 x 70cm Idealform Water Saving Bath with Ecostat Thermostatic bath mixer 100CL. Please see the product data sheet below for your reference:

U8542 Lato 170×70 Bath

13201000 Ecostat Thermostatic Bath Mixer

The frameless hinged glass bath/shower screen is a New Connect Radius Bath Screen. Please ensure the screen is aligned with the top of the bath before showering in order to prevent and water damage. Do not remove the shower seal from the bottom of the screen as it prevents water from leaking/spilling over the edge of the bath. Excess water should be dried after using the shower or bath to prevent water marks.

Please see the product data sheet below for your reference:

Download – Radius Bath Screen – Product Data Sheet

The bath panel is an Ideal Form Lato 170cm Front Panel. Please see the product data sheet below for your reference:

Download – Lato Front Panel – Product Data Sheet

The shower mixer & kit is a Crometta Shower set 100 Vario with 65cm shower rail and soap dish.

Please see the product data sheets below for your reference:

26553400 Crometta Shower Set 100 Vario

Wash Basin, Vanity Unit & Wash Basin Tap

The wash basin is an Ideal Standard Tempo 50cm Vanity Wash Basin. Please see the product data sheet below for your reference:

Download – Tempo 50cm Vanity Wash Basin – Product Data Sheet

The vanity unit is an Ideal Standard Tempo Wall Hung 500mm Vanity Unit with 2 Drawers. Please see the product data sheet below for your reference:

Download – Tempo Wall Hung 500mm Vanity Unit With 2 Drawers – Product Data Sheet

The wash basin tap is an Logis Single Lever Basin Mixer with push open waste. Please see the product data sheet below for your reference:

71077000 Logis Single Lever Basin Mixer Tap

Toilet Bowl/Seat & Toilet Flush Plate

The toilet bowl/seat is an Ideal Standard Sottino Isarca Wall Mounted WC Suite. Please see the product data sheet below for your reference:

Download – Isarca Wall Mounted WC Suite – Product Data Sheet

The toilet flush plate is a Grohe Skate Cosmopolitan Flush Plate. Please see the product data sheet below for your reference:

38732000 Skate Cosmopolitan Flush Plate

 

*Please refer to the Flooring page for information on the bathroom floor.

*Please refer to the Wall Finishes page for information on the bathroom wall tiles.

General Information – One Thames Valley

One Thames Valley Details

Number of Apartments: 130

Address: 

Apartments 1-26
Apartments 70-91
Apartments 114-131
No.1 Thames Valley, Wokingham Road, Bracknell, Berkshire, RG42 1AG

Apartments 27-69
Apartments 92-113
No.1 Thames Valley, Wokingham Road, Bracknell, Berkshire, RG42 1AJ

 

Seven Capital Customer Service 

Telephone: +44 (0) 121 296 1548 (option 3)

Email Address: customerservice@sevencapital.com

 

Managing Agent

The development is managed by an Estate Management Company. The Managing Agent, Centrick, is responsible for all internal and external communal areas. Centrick is a Midlands based property group, managing client assets across the country.

The Managing Agent will regularly visit the development to ensure that it is always well maintained. They can assist with queries in relation to refuse collections, parking, fire safety and any service charge or ground rent enquiries.

Centrick’s contact details are also displayed on the information boards located within the main entrances. Their contact details are below for your reference:

Telephone: 03330 124 125
Email Address: estate@centrick.co.uk
Website: www.centrick.co.uk

 

Bicycle Racks – One Thames Valley

The bicycle racks are located in the undercover area of the car park of the development.

Please contact the Managing Agent, Centrick for further details.

Health and Safety – One Thames Valley

Each apartment is fitted with a hard-wired smoke detector that has a battery back up as well as a hard-wired heat alarm with battery back up, located in the kitchen area. The alarm is interlinked throughout the whole development to ensure safety and peace of mind for all occupants. On hearing the alarm, please do not use the lifts. Please do not try to tackle the fire yourself by using the fire extinguishers, unless you are trained to do so.

There is a full sprinkler system installed within each apartment. The sprinkler system is designed to activate with the presence of high levels of heat from a fire. The heat from the fire would melt the sensor which in turn would activate the sprinkler, discharging water at a rate to contain the fire.

For your own safety , smoke alarms, heat detectors and sprinklers should not be covered or removed from their fixtures and need to be regularly maintained.

Please use the designated emergency exit routes only. The information board located within the reception will provide you with information on where the emergency exits are, as well as the fire emergency procedure for the development. For further information, please contact the Managing Agent, Centrick.

Bin Stores – One Thames Valley

Bin stores are located in the under cover area of the car park in the development. The bin stores are maintained by the Managing Agent, Centrick who also organise the collection by Bracknell Forest Council.

It is important to break down any boxes placed in the recycling. Do not overfill the refuse containers, as this will result in them not being collected which may consequently attract vermin.

For further information, please refer to the information board in the reception area of the building or alternatively contact the Managing Agent, Centrick.

Help Centre – One Thames Valley

Contact Telephone Numbers

Seven Capital: Customer Service: 0121 296 1548 (option 3)

Aftercare: 0121 296 1548 (option 2)

Emergency Water: 0333 000 0365 (South East Water)
Electrical Faults: 0800 40 40 90 (National Grid)
Centrick:  03330 124 125

 

Home Warranty Information

Upon completion, a Checkmate Insurance Certificate for the Castle 10 Policy was issued. Problems with new homes are rare, however in the unlikely event that you do need this insurance, further information can be found on the Checkmate website: www.checkmate.uk.com. The warranty covers the build for 10 years, under which the developer provides cover for the first 2 years and Checkmate for the remaining 8 years.

Please note that general wear and tear and accidental damage will not be covered by your warranty.

For further information on what is included within the Checkmate Castle 10 Policy warranty, please click on the link below. Alternatively, Checkmate can be contacted on: 020 7933 2626.

https://www.checkmate.uk.com/Downloads/CheckmateHomeownersGuide.pdf

To report a warranty issue within your apartment, please click here.

 

Doors and Ironmongery – One Thames Valley

Front Door

The front door to the property and frame come to site as a set with the door pre-hung in the frame. The main entrance door to the property is to a full British Standard specification and is fire compliant. It is fitted with a 3-star anti snap Euro Profile Sash Lock with a thumb turn and a spy hole for security. Apartment front doors cannot be replaced without seeking advice from your Managing Agent, Centrick, as this could affect the fire integrity of your apartment.

Internal Doors

The internal doors come to site as a set with the doors pre-hung in their frames.

Front Door Ironmongery

Hinge

The door hinges are Union Power Load Hinges. Please see the product data sheet below for your reference:

Union Power 605 Lift-Off Hinge

Door Handle

The door handle is a Zoo Architectural Hardware Lever Handle. Please see the product data sheet below for your reference:

ZCS 160 Lever

Door Lock Body

The front door lock is a Zoo Architectural Hardware Sash Lock Latch. Please see the product data sheet below for your reference:

ZDL7260 Sashlock

Door Lock and Thumb Turn

The front door lock is a Euro Spec Architectural Hardware Lock & Thumb Turn. Please see the product data sheet below for your reference:

Euro Cylinder & Turn

Door Escutcheon

The front door escutcheon is a Zoo Architectural Cyclinder Escutcheon.

Please see the product data sheet below for your reference:

Escutcheon

Door Closer

The front door closer is manufactured by Boss Door Controls. Please see the product data sheet below for your reference:

TS4224 Door Closer Size 2-4 Variable

Bathroom Door Ironmongery

Hinge

The door hinges are Union Power Load Hinges. Please see the product data sheet below for your reference:

Union Power 605 Lift-Off Hinge

Door Handle

The door handle is a Zoo Architectural Hardware Lever Handle. Please see the product data sheet below for your reference:

ZCS 160 Lever

Door Latch

The bathroom door latch is a Zoo Architectural Hardware Latch. Please see the product data sheet below for your reference:

ZTLA76R Latch

Door Thumb Turn Lock

The bathroom door lock is a Zoo Architectural Hardware Thumb Turn Lock. The lock is located on the inside of the door in order to lock it and has a safety release screw to unlock the door from the outside if needed.

Please see the product data sheet below for your reference:

ZCS004 Bathroom Thumbturn

Door Ironmongery Generally

Hinge

The door hinges are Union Power Load Hinges. Please see the product data sheet below for your reference:

Union Power 605 Lift-Off Hinge

Door Handle

The door handle is a Zoo Architectural Hardware Lever Handle. Please see the product data sheet below for your reference:

Door Latch

The door latches are Zoo Architectural Hardware Tubular Latch. Please see the product data sheet below for your reference:

ZTLA76R Latch

Door Stop

There are door stops located by each door within the property (where required).

The manufacture is Zoo Architectural Hardware. Please see the product data sheet below for your reference:

ZAS85_Floor mounted doorstop

ZAB09BSC Projection Doorstop

Door Entry System

There is an individual video intercom system within your apartment which is linked to the external intercom on the main entrance doors. This allows each resident control of visitors entering the building. To prevent any security isses, do not allow or provide access to anyone you are not familiar with.

Please see below link for the User Manual:

Intercom User Manual

Fobs

For your security, the building is accessible via a fob entry system.

Please contact the Managing Agent, Centrick, should you require a replacement or an additional fob and they will confirm the costs for this service.

Hot Water – One Thames Valley

The OSO electric hot water cylinder is located within the storage cupboard of the property.

The control panel for the hot water cylinder is also located within the storage cupboard of the property. The control panel will need to be programmed in order to set the timings to provide hot water as required.

The tank can take up to 2 hours to the water to heat up. The water temperature is set at 43 Degrees Celsius, and is not adjustable, to prevent scolding.

Any faults with the hot water cylinder or the control panel will be covered under the warranty for the property. Prior to reporting an issue, it is suggested that the control panel is checked for power and to identify if it has tripped on the fuse board in the first instance.

Hot Water Timer – User Manual

Download – OSO Super S Hot Water Cylinder – User Guide