External Windows and Doors – One Thames Valley

External Doors

The main double doors on the front of the building are kept permanently closed and locked by means of overhead door closers and magnetic locks. The doors can be released by:

– Placing your pedestrian access fob against the control panel outside the main entrance door.

– Pressing the door release to the side of the door from inside the reception area.

– Pressing the door release button on the intercom phone within your property to allow access for visitors; when the video entry system inside the property has been activated by a visitor from the control panel outside the building.

Please note that the fire escapes in the development must be kept locked and must only be used in the event of a fire.

Windows

The windows in your property are existing windows. 

The internal cleaning of the windows is the responsibility of the occupier and must be carried out in a safe manner.

The external cleaning of the windows is the responsibility of the Managing Agent, Seven Living.

Apartment Information – One Thames Valley

Security

The main entrance door to your property is to a full British Standard specification and is fire compliant. It is fitted with 3-star Euro Profile Sash Lock with a thumb turn and a spy hole for your security. Apartment front doors to the property cannot be replaced without seeking advice in the first instance from the Managing Agent, Seven Living, as this could affect the fire integrity of your property. 

Intercom System

There is an individual video intercom system within your property that is linked to the main entrance doors. This allows each resident control of visitors into the building. To prevent security issues, do not allow or provide access to anyone who you are not familiar with.

Intercom User Manual

Fire Safety

Should you discover a fire, then please dial 999 immediately to report the situation to the emergency services.

It is important that you do not panic or stop to collect belongings. Please do not attempt to tackle the fire yourself by using the extinguishers, unless you are trained to do so. In the event of a fire please do not use the lift and descend using the stairs.

The information board located within the reception area will provide you with information on where the emergency exits are as well as the fire emergency procedure for the development, please ensure that you familiarise yourself with this information. For further information please contact the Managing Agent, Seven Living.

A hard-wired smoke detector and heat detector that has a battery back-up is located within each apartment.  It is strongly recommended that the occupier regularly test the detectors by pressing the button on the device. Smoke detectors are also located in the communal areas. 

There is a full sprinkler system installed within each apartment which is designed to activate with the presence of high levels of heat from a fire. The heat from the fire would melt the sensor,  which in turn would activate the sprinkler, discharging water at a rate to contain the fire.

For your own safety, smoke detectors should not be removed from their fixtures or covered.

Appliances – One Thames Valley

Built-in Oven

Your apartment is fitted with a Beko integrated microwave oven with a timer that is covered by a 2-year manufacturer’s warranty.

Please ensure the spur switch is in the on position before use, this is the mains connection and is labelled on the wall next to the hob. If the oven is still not working please check that the consumer unit has not tripped. All switches should be in the upward position.

Please see the below PDF version of the manual for guidance, care and maintenance of your appliance:

Download – Beko Built-in Oven BCW14500B – User Manual

Built-in Hob

Your apartment is fitted with a Beko Built-in Ceramic Glass Hob that is covered by a 2-year manufacturer’s warranty.

Please ensure the spur switch is in the on position before use, this will be labelled on the wall next to the hob. The hob controls are used for operating the plates, to obtain the desired cooking power, turn the hob control to the desired temperature setting. If the hob is still not working, please check to make sure that the consumer unit has not tripped. All switches should be in the upward position.

Tips about Glass Ceramic Hobs:

> Glass ceramic surface is heat proof and is not affected by big temperature differences.

> Use only the saucepans and pans with machines bottoms as sharp edges create scratches on the surface.

> Do not use aluminium vessels and saucepans as aluminium damages the glass ceramic surface.

> Spillages may damage the glass ceramic surface and could potentially cause a fire.

> Do not use vessels with concave or convex bottoms.

> Use only the saucepans and pans with flat bottoms, this will ensure heat is transferred easily.If the diameter of the saucepan is too small, energy will be wasted.

Please note: It is not recommended to use the hob as an additional work space, a place of storage or cutting board whilst not in use. Using the hob for anything but its intended purpose could cause damages and/or scratches to the surface of the hob which would not be covered under warranty.

Please see the below PDF version of the manual for extra information on guidance, care and maintenance of your appliance:

Ceramic Hob – HCC64103-User Manual

Cooker Hood

Your apartment is fitted with a Beko Cooker Hood over your hob that is covered by a 2-year manufacturer’s warranty. It is the occupier’s responsibility to ensure the cooker hood filter is cleaned regularly for optimum efficiency. There are light bulbs fitted within the cooker hood, if these lights fail it is the responsibility of the occupier to replace them.

Please see the below PDF version of the manual for guidance, care and maintenance of your appliance:

Cooker Hood – CCB6254S -User Manual

The video below demonstrates how to use the built-in hob and cooker hood:

Fridge/Freezer

Your apartment is fitted with an integrated Beko Fridge Freezer that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the manual for guidance, care and maintenance of your appliance:

Download – Beko Frost Free Combi Fridge/Freezer BCFD173 – User Manual

The fridge/freezer should be defrosted every six months to maintain an excellent working condition and prevent the build-up of ice. When de-frosting the fridge freezer, please ensure that there is no resting water on the housing unit or the surrounding flooring as this may cause damage. You may want to protect the unit with dry cloths to avoid this from happening.

If the fridge/freezer is not working, please ensure that the appliance is turned on at the multi-switch panel located in your kitchen. If the fridge/freezer still does not work, please check that the consumer unit has not tripped. All of the switches should be in the upwards position.

The video below demonstrates how to use the fridge/freezer:

Washer-Dryer

Your property is fitted with a Beko Washer-Dryer which is covered by a 2-year manufacturer’s warranty.

What should I do if my washer dryer is not working?

Please ensure the spur switch is on and the consumer unit has not tripped. All switches should be in the upward position. If these switches have not tripped please ensure that the correct programme setting has been selected, the machine has not been overloaded preventing the door from closing properly or that the child lock has not been activated.

How do I reset my washing machine?

In order to reset your washing machine please ensure all filters are clear and there is no water in the machine. You can drain the washing machine from the bottom behind the plinth which clips off easily. Press the START button for 3 seconds (with the power on), this will reset the machine back to factory settings.

Why does my washing machine have an unpleasant odour?

This is a common issue with all washing machines. Please ensure you carry out a maintenance wash every 6 months to get rid of build-up of detergents. Run a 90°C cotton wash with no laundry in the machine using the normal amount of detergent. If this does not work, run the hottest cycle three times with no detergent to clean the system through.

 Where can I find the serial number and model number on my BEKO washing machine?

You can find the model and serial number for your BEKO washing machine on the silver “rating plate” which can be found on the internal rim when opening the door.

It is your responsibility to ensure that the filter in your washer dryer is regularly checked and kept clean.

Please see the below PDF version of the manual for guidance, care and maintenance of your appliance:

WDB7426R1 Washer Dryer – User Manual

Dishwasher

Your property is fitted with a Beko Dishwashes which is covered by a 2-year manufacturer’s warranty.

Please see the below PDF version of the manual for guidance, care and maintenance of your appliance.

DIN15310 Dishwasher – User Manual

The video below demonstrates how to use the dishwasher:

Furniture – One Thames Valley

Every apartment has grey vertical or grey roller blinds already installed which includes a 2-year warranty on material and fittings.

If you have purchased one of Seven Capital’s interior collections as part of your investment, your items (excluding the items from the accessory package) are covered by a two year manufacturer’s warranty from the date of installation.

Please note that the  manufacturer’s warranties do not cover damage or wear and tear.

Download – Seven Capital Interior Collection – Care Guide

 

 

Bathroom – One Thames Valley

The bathroom is fitted with ceramic tiled walls surrounding the bath, shower and vanity area and porcelain tiled floors. There is also a wash basin with a vanity storage unit and large mirror with a tiled shelf. The toilet cistern has a dual flush function.

Bath, Bath Screen, Bath Panel, Shower Mixer & Kit

The bath is a Lato 170 x 70cm Idealform Water Saving Bath with Ecostat Thermostatic bath mixer 100CL. Please see the product data sheet below for your reference:

U8542 Lato 170×70 Bath

13201000 Ecostat Thermostatic Bath Mixer

The frameless hinged glass bath/shower screen is a New Connect Radius Bath Screen. Please ensure the screen is aligned with the top of the bath before showering in order to prevent and water damage. Do not remove the shower seal from the bottom of the screen as it prevents water from leaking/spilling over the edge of the bath. Excess water should be dried after using the shower or bath to prevent water marks.

Please see the product data sheet below for your reference:

Download – Radius Bath Screen – Product Data Sheet

The bath panel is an Ideal Form Lato 170cm Front Panel. Please see the product data sheet below for your reference:

Download – Lato Front Panel – Product Data Sheet

The shower mixer & kit is a Crometta Shower set 100 Vario with 65cm shower rail and soap dish.

Please see the product data sheets below for your reference:

26553400 Crometta Shower Set 100 Vario

Wash Basin, Vanity Unit & Wash Basin Tap

The wash basin is an Ideal Standard Tempo 50cm Vanity Wash Basin. Please see the product data sheet below for your reference:

Download – Tempo 50cm Vanity Wash Basin – Product Data Sheet

The vanity unit is an Ideal Standard Tempo Wall Hung 500mm Vanity Unit with 2 Drawers. Please see the product data sheet below for your reference:

Download – Tempo Wall Hung 500mm Vanity Unit With 2 Drawers – Product Data Sheet

The wash basin tap is an Logis Single Lever Basin Mixer with push open waste. Please see the product data sheet below for your reference:

71077000 Logis Single Lever Basin Mixer Tap

Toilet Bowl/Seat & Toilet Flush Plate

The toilet bowl/seat is an Ideal Standard Sottino Isarca Wall Mounted WC Suite. Please see the product data sheet below for your reference:

Download – Isarca Wall Mounted WC Suite – Product Data Sheet

The toilet flush plate is a Grohe Skate Cosmopolitan Flush Plate. Please see the product data sheet below for your reference:

38732000 Skate Cosmopolitan Flush Plate

 

*Please refer to the Flooring page for information on the bathroom floor.

*Please refer to the Wall Finishes page for information on the bathroom wall tiles.

General Information – One Thames Valley

One Thames Valley Details

Number of Apartments: 130

Address: 

Apartments 1-26
Apartments 70-91
Apartments 114-131
No.1 Thames Valley, Wokingham Road, Bracknell, Berkshire, RG42 1AG

Apartments 27-69
Apartments 92-113
No.1 Thames Valley, Wokingham Road, Bracknell, Berkshire, RG42 1AJ

 

Seven Capital Customer Service 

Telephone: +44 (0) 121 296 1548 (option 3)

Email Address: customerservice@sevencapital.com

 

Managing Agent

Seven Living

Address: Colmore Tang House, Broadway, Birmingham, B15 1BJ

Telephone: +44 (0) 121 468 3264

Email Address: management@sevenliving.com

 

 

Bicycle Racks – One Thames Valley

The bicycle racks are located in the undercover area of the car park of the development.

Please contact the Managing Agent, Seven Living for further details.

Health and Safety – One Thames Valley

Each apartment is fitted with a hard-wired smoke detector that has a battery back up as well as a hard-wired heat alarm with battery back up, located in the kitchen area. The alarm is interlinked throughout the whole development to ensure safety and peace of mind for all occupants. On hearing the alarm, please do not use the lifts. Please do not try to tackle the fire yourself by using the fire extinguishers, unless you are trained to do so.

There is a full sprinkler system installed within each apartment. The sprinkler system is designed to activate with the presence of high levels of heat from a fire. The heat from the fire would melt the sensor which in turn would activate the sprinkler, discharging water at a rate to contain the fire.

For your own safety , smoke alarms, heat detectors and sprinklers should not be covered or removed from their fixtures and need to be regularly maintained.

Please use the designated emergency exit routes only. The information board located within the reception will provide you with information on where the emergency exits are, as well as the fire emergency procedure for the development. For further information, please contact the Managing Agent, Seven Living.

Bin Stores – One Thames Valley

Bin stores are located in the under cover area of the car park in the development. The bin stores are maintained by the Managing Agent, Seven Living who also organise the collection by Bracknell Forest Council.

It is important to break down any boxes placed in the recycling. Do not overfill the refuse containers, as this will result in them not being collected which may consequently attract vermin.

For further information, please refer to the information board in the reception area of the building or alternatively contact the Managing Agent, Seven Living.

 

Help Centre – One Thames Valley

Contact Telephone Numbers

Seven Capital: Customer Service: 0121 296 1548 (option 3)

Aftercare: 0121 296 1548 (option 2)

Emergency Water: 0333 000 0365 (South East Water)
Electrical Faults: 0800 40 40 90 (National Grid)
Seven Living Estate Management:  0121 468 3264

 

Home Warranty Information

Upon completion, a Checkmate Insurance Certificate for the Castle 10 Policy was issued. Problems with new homes are rare, however in the unlikely event that you do need this insurance, further information can be found on the Checkmate website: www.checkmate.uk.com. The warranty covers the build for 10 years, under which the developer provides cover for the first 2 years and Checkmate for the remaining 8 years.

Please note that general wear and tear and accidental damage will not be covered by your warranty.

For further information on what is included within the Checkmate Castle 10 Policy warranty, please click on the link below. Alternatively, Checkmate can be contacted on: 020 7933 2626.

https://www.checkmate.uk.com/Downloads/CheckmateHomeownersGuide.pdf

To report a warranty issue within your apartment, please click here.