Post boxes for all of the properties are located within the main entrance reception area of the development.
If you require a replacement post box key, then you will need to contact the Managing Agent, Centrick to place an order for a replacement. Replacement post box keys are chargeable by the Managing Agent, Centrick and you are responsible for paying the additional cost incurred.
Each property is fitted with a stopcock to fully isolate the water supply to each individual property. These are located outside of the front door to each property within the corridor just above the ceiling void. They are located here for the ease of being able to isolate the water supply to a property in the event that the occupier isn’t available at the time of an emergency.
Each plumbed in fixture and fitting pipework within the property is fitted with isolation valves, meaning that you can isolate the water supply to any fitting rather than turning the water off to the whole of your property via the stopcock. The isolation valves can be found for the supplies to the toilet, washbasin, kitchen sink, washing machine and dishwasher.
There is also an isolation valve within the storage cupboard of each property which isolates the water to the whole property when turned to the off position.
Please see the below video and guidance on how to isolate the water supply to a fitting within your property.
Waste Plumbing
Waste water from your kitchen and bathroom runs through the pipework directly into the drainage system. You are responsible for the maintenance of all the fittings and waste pipes within your property.
If you find that a washbasin, sink, bath or shower is taking longer than normal to drain, then you can use a chemical drain cleaner which is readily available from all good DIY stores. Alternatively, please seek professional advice. You can prevent your sinks and plug holes from becoming blocked by regularly cleaning them.
Please refrain from putting food waste, oils or any fats into sinks, as this may cause blockages. Do not dispose of anything other than toilet tissue in the toilets. Items such as nappies, wipes and sanitary items should not be disposed of down the toilet as the system is not designed to deal with such items. Flushing items such as these may result in an expensive blockage for which you would be liable.
Council Tax
The local council is Birmingham City Council. For further information, please visit their website at https://www.birmingham.gov.uk/info/20005/council_tax.
Electric
The electricity meter for each individual property is located within the storage cupboard of each individual property.
The electricity provider for the development is SSE. For further information, please visit their website at https://sse.co.uk/home.
Water
The water meter for each individual property is located within the storage cupboard of each individual property.
Severn Trent Water are the water supplier for the development. For further information, please visit their website at www.stwater.co.uk.
Please note that you are liable for all utility payments and council tax from the date of legal completion of your property.
The main entrance door to your property is to a full British Standard specification and is also fire compliant. It is fitted with 3 hinges, a Salto Element Fusion Locking System and a spyhole for your security. Please see the below guide for more information relating to the locking system:
Download – Salto Element Fusion Locking System – Operation Guide
Front doors to the property cannot be replaced without seeking advice from the Managing Agent, Centrick, as this could jeopardise the fire integrity of your property. Please contact the Managing Agent, Centrick for their procedure on how to apply for consent to change the front door to your property.
There is an individual video intercom system within your property that is linked to the main entrance doors to the development. This allows each resident control of visitors into the building. In order to prevent security issues within the development, please do not provide access to anyone who you are not familiar with.
Download – Videx IP Video Intercom – User Guide
A hard-wired smoke detector that has a battery back-up is located within each property. There is also a hard-wired heat alarm that has a battery back-up fitted within the kitchen of each property. The alarms are interlinked throughout the whole development to ensure safety and peace of mind for all occupants.
Download – Aico Optical Smoke Alarm – Product Data Sheet
Download – Aico Heat Alarm – Product Data Sheet
You should regularly test the detectors by pressing the button on the device and also ensure that the batteries are changed regularly to allow for the detectors to work to their optimum. For your own safety, smoke detectors should not be removed from their fixtures or covered and also need to be well maintained.
There is a full sprinkler system installed into the whole building and within each property. The sprinkler system is designed to activate with the presence of high levels of heat from a fire. The heat from the blaze would then melt the sensor which in turn would activate the sprinkler, discharging water at a rate to contain the fire. Should there be a fire that is affecting the whole building, then the sprinkler system will activate throughout.
The information board located within the reception will provide you with information on where the emergency exits are, as well as the fire emergency procedure for the development. Please ensure that you familiarise yourself with this information. For further information, please contact the Managing Agent, Centrick Property.
Bin stores are located to the right hand side of the development. The bin stores are maintained by the Managing Agent, Centrick who also organise the collection by Birmingham City Council.
It is important to break down any boxes placed in the recycling. Do not overfill the refuse containers, as this will result in them not being collected which may consequently attract vermin.
For further information, please refer to the information board in the reception area of the building or alternatively contact the Managing Agent, Centrick.
For residents with parking, you will find your allocated space towards the rear of the development. There are two electric charging points for use with electric powered vehicles, which are located in space numbers 19 & 20.
There is pedestrian access from the ground floor of the development. Car access is via the car park entrance, which is accessible from Orphanage Road.
Please ensure that you always park in your designated space within the white lines.
For further information on parking, please contact the Managing Agent, Centrick.
Nexus Point Details
Number of Apartments: 87
Address:
Apartments 1 to 87:
Nexus Point, 10 Edwards Road, Birmingham, B24 9EQ
Seven Capital Customer Service
Telephone: +44 (0) 121 296 1548 (option 3)
Email Address: customerservice@sevencapital.com
Managing Agent
Centrick
Address: The Exchange, 19 Newhall Street, Birmingham, B3 3PJ
Telephone: +44 (0) 3330 124 125
Email Address: estate@centrick.co.uk
If you have purchased one of Seven Capital’s interior collections as part of your investment, your items (excluding the items from the accessory package) are covered by a two year manufacturer’s warranty from the date of installation. Window dressings purchased through Seven Capital are also covered by a one year manufacturer’s warranty.
Please note that the manufacturer’s warranties do not cover wear and tear or damage.
Download – Seven Capital Interior Collection – Care Guide
The OSO electric hot water cylinder is located within the storage cupboard of the property.
The controller for the hot water cylinder is also located within the storage cupboard of the property. The controller will need to be programmed in order to set the timings to provide hot water as required.
Any faults with the hot water cylinder or the controller will be covered under the warranty for the property. Prior to reporting an issue, it is suggested that the controller is checked for power and to identify if it has tripped on the fuse board in the first instance. If something is tripping out the electrics, it is the responsibility of the occupier to identify where the fault lies. This can be done by unplugging all electrical items, resetting the trip switches and plugging the items back in one by one to identify the source of the fault.
| Seven Capital: | Customer Service: 0121 296 1548 (option 3)
Aftersales: 0121 296 1548 (option 2) |
| Emergency Water: | 0800 783 4444 (Severn Trent Water) |
| Electrical Faults: | 0800 40 40 90 (National Grid) |
| Centrick Property Management Services (24/7): | 03330 124 125 |
Upon completion, a Checkmate Insurance Certificate for the Castle 10 Policy was issued. Problems with new homes are rare, however in the unlikely event that you do need this insurance, further information can be found on the Checkmate website: www.checkmate.uk.com. The warranty covers the build for 10 years, under which the developer provides cover for the first 2 years and Checkmate for the remaining 8 years covering.
Please note that general wear and tear and accidental damage will not be covered by your warranty.
For further information on what is included within the Checkmate Castle 10 Policy warranty, please click on the link below. Alternatively, Checkmate can be contacted on: 020 7933 2626.
https://www.checkmate.uk.com/Downloads/CheckmateHomeownersGuide.pdf
To report an issue within your apartment, then please click here.
Seven Capital endeavour to provide the highest level of customer service. However, if for any reason you are dissatisfied with any aspect of the building or the service that you have received, then please contact our Customer Care team at customerservice@sevencapital.com.
We would love to receive your feedback and would appreciate it if you could complete a brief customer survey by clicking the link below:
http://web.sevencapital.com/sevencapitalcom-a06fl/pages/7a3f3f2d0c7de71180ce0050568a5943.html
