Post boxes for all of the properties are located within the main entrance reception area of the development.
If you require a replacement post box key, then you will need to contact the Managing Agent, Centrick to place an order for a replacement. Replacement post box keys are chargeable by the Managing Agent, Centrick and you are responsible for paying the additional cost incurred.
Each property is fitted with a stopcock to fully isolate the water supply to each individual property. These are located outside of the front door to each property within the corridor just above the ceiling void. They are located here for the ease of being able to isolate the water supply to a property in the event that the occupier isn’t available at the time of an emergency.
Each plumbed in fixture and fitting pipework within the property is fitted with isolation valves, meaning that you can isolate the water supply to any fitting rather than turning the water off to the whole of your property via the stopcock. The isolation valves can be found for the supplies to the toilet, washbasin, kitchen sink, washing machine and dishwasher.
There is also an isolation valve within the storage cupboard of each property which isolates the water to the whole property when turned to the off position.
Please see the below video and guidance on how to isolate the water supply to a fitting within your property.
Waste water from your kitchen and bathroom runs through the pipework directly into the drainage system. You are responsible for the maintenance of all the fittings and waste pipes within your property.
If you find that a washbasin, sink, bath or shower is taking longer than normal to drain, then you can use a chemical drain cleaner which is readily available from all good DIY stores. Alternatively, please seek professional advice. You can prevent your sinks and plug holes from becoming blocked by regularly cleaning them.
Please refrain from putting food waste, oils or any fats into sinks, as this may cause blockages. Do not dispose of anything other than toilet tissue in the toilets. Items such as nappies, wipes and sanitary items should not be disposed of down the toilet as the system is not designed to deal with such items. Flushing items such as these may result in an expensive blockage for which you would be liable.
Your property is fitted with a Beko Built-in Oven that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the manual for guidance, care and maintenance of your appliance:
Your property is fitted with a Beko Built-in Hob that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the manual for guidance, care and maintenance of your appliance:
Your property is fitted with a Beko Cooker Hood that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the manual for guidance, care and maintenance of your appliance:
The video below demonstrates how to use the built-in hob and cooker hood:
Your property is fitted with a Beko Fridge/Freezer that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the manual for guidance, care and maintenance of your appliance:
The fridge/freezer should be defrosted every six months to maintain an excellent working condition and prevent the build-up of ice. When de-frosting the fridge freezer, please ensure that there is no resting water on the housing unit as this will cause damage. You may want to protect the unit with dry clothes to avoid this from happening.
If the fridge/freezer is not working, please ensure that the appliance is turned on at the multi-switch panel located in your kitchen. Please make sure that it is on by pressing the switch down. If the fridge/freezer still does not work, please check that the consumer unit has not tripped out. All of the switches should be in the upwards position.
The video below demonstrates how to use the fridge/freezer:
Your property is fitted with a Beko Washer-Dryer that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the manual for guidance, care and maintenance of your appliance:
The main double doors on the front of the building are kept permanently closed and locked by means of overhead door closers and magnetic locks. The doors can be released by:
– Placing your pedestrian access fob against the control panel outside the main entrance door.
– Pressing the door release to the side of the door from inside the reception area.
– Pressing the door release button on the intercom phone within your property to allow access; when the video entry system inside the property has been activated by a visitor from the control panel outside the building.
Please note that the fire escapes in the development must be kept locked and must only be used in the event of a fire.
The windows in your property are powder coated aluminium double glazed units.
The internal cleaning of the windows is the responsibility of the occupier and must be carried out in a safe manner. The external cleaning of the windows is the responsibility of the Managing Agent, Centrick.
The shower mixer & kit is an Ideal Standard Sottini Basento Slim Square Built-in Thermostatic Bath Shower Mixer and an Ideal Standard Idealrain S3 Shower Kit 3 Function. Please see the product data sheets below for your reference:
The shower mixer & kit is an Ideal Standard Sottini Basento Slim Square Built-in Thermostatic Shower Mixer and an Ideal Standard Idealrain S3 Shower Kit 3 Function. Please see the product data sheets below for your reference:
The warranty defect period has now expired on your apartment; however, the build warranty is still in place. Please refer to your completion documentation for reference.
Any issues raised for the apartment will not be instructed, we therefore ask that any issues you have are referred to your Landlord/Letting Agent or Estate Management for communal issues.
Please continue to use the Information Hub to your advantage by referring to appliance manuals or any troubleshooting guides that may be of help to you.
Our Information Hub has been created to provide a wealth of information on Nexus Point, your property and the surrounding area of Erdington, Birmingham.
To explore the Information Hub, simply use the tabs above to help you locate your local service providers and identify documentation and videos on appliances. You will also find details on how to report issues with your apartment.
We’ve designed the Information Hub to be quick and easy to use. However, if you have any questions or queries, please contact us – your feedback is always welcome.
Please note: Access to the Hub is permitted to tenants, owners and letting agents.
The front door to the property and frame come to site as a set with the door pre-hung in the frame.
The main entrance door to your property is to a full British Standard specification and is also fire compliant. It is fitted with 3 hinges, a Salto Element Fusion Locking System and a spyhole for your security. Please see the below guide for more information relating to the locking system:
Front doors to the property cannot be replaced without seeking advice from the Managing Agent, Centrick, as this could jeopardise the fire integrity of your property. Please contact the Managing Agent, Centrick for their procedure on how to apply for consent to change the front door to your property.
The internal doors come to site as a set with the doors pre-hung in their frames. The doors and frames were purchased from Midland Building Products and their website for your reference is: www.mbp.co.uk.
Front Door Ironmongery
The door hinges are Union Power Load Hinges. Please see the product data sheet below for your reference:
There is a video entry intercom system within the property which is linked to the external intercom on the main entrance doors. These provide each occupier with control of visitors entering the building. Please do not provide access to anyone you are not familiar with; in order to prevent security issues within the building.
For your security, the building is accessed via a fob entry system to the main entrance/external doors. Each occupant will have their own access fob.
Please remember to turn on the spur switch which is located next to each individual heater. If there is no electricity to the heaters, then please check that the RCD has not tripped in the consumer unit.
The bathrooms are fitted with an electric ladder style towel rail.
Please remember to turn on the spur switch for the towel heater which is located just outside of the bathroom. If there is no electricity to the towel heater, then please check that the RCD has not tripped in the consumer unit.
Consumer Unit (Fuse Board)
The consumer unit (fuse board) is located within the storage cupboard of the property. The consumer units are fitted with British Standard RCD (circuit breaker/cut out) for your safety.
The RCD will shut down if there is an electrical problem with the circuit. Each circuit is labelled in the consumer unit. The RCD will trip if there is a problem with a particular circuit. This is a safety feature which protects you from electrocution.
Common issues which will trip an RCD are things such as: light bulbs blowing and problems with kitchen appliances or electrical equipment i.e. toasters, kettles, irons, TV’s and laptops. To reset the fuse board, please push the RCD. If the RCD will not reset, then there is problem with one of the appliances or electrical equipment.
Please read the instruction manual below for further details:
Alternatively, please see the demonstration video below on how to use the consumer unit:
TV, Telephone & Internet
The property has a TV, telephone and internet point in the living area. All points are pre-wired by OFNL (Open Fibre Networks Limited) and the fibre optic infrastructure at the development is maintained and operated by OFNL who specialise in full fibre services.
There are a variety of service providers that you can choose from for your broadband and telephone services. Once you have contacted your chosen broadband provider, a wireless router will be posted to you to enable you to complete the set up in your new home. Should you encounter any problems with your broadband or telephone, then please contact your chosen service provider in the first instance. For further information, please visit www.ofnl.co.uk/residents-businesses/available-isps.
The fibre infrastructure fitted by OFNL provides Freeview TV via a communal satellite as standard, therefore you will not need to attach an additional aerial or satellite to the exterior of the building. You will be able to receive these channels by plugging your TV into an aerial point and selecting auto-tune on your television. For additional television packages, you can choose from the selection of providers listed below. Should you experience any problems with the TV signal including pixilation, please ensure your television is set up and tuned correctly in the first instance. Should this not resolve the problem, then please contact OFNL on 02921 678 550 or by visiting www.ofnl.co.uk/get-in-touch.
To set up your TV, telephone and broadband services, please select the best deal for your individual requirements by choosing one of the following service providers:
Please Note: It is the responsibility of the occupier to acquire their own television license which can be sourced by visiting www.tvlicensing.co.uk.
Fused Spur Sockets
The kitchen appliances are wired to a fused spur on the wall in the kitchen area. Please ensure that the spur is switched on for the kitchen appliances to operate.
If an appliance is not working, please first check the electrics and then check that the RCD has not tripped (please see the consumer unit demonstration video or manual for further details). If there is electric to the property and the RCD has not tripped, then please see the kitchen demonstration video on the appliances tab.
There is a hard-wired battery back-up smoke detector within each property. There is also a hard-wired heat alarm that has a battery back-up fitted within the kitchen of each property.
If you hear the alarm, it’s important that you follow the fire evacuation procedures displayed in the property handbook and also on the noticeboards throughout the building.
Please see the smoke alarm & heat alarm manuals below for further details: