If you have purchased one of Seven Capital’s interior collections as part of your investment, your items (excluding the items from the accessory package) are covered by a two year manufacturer’s warranty from the date of installation. Window dressings purchased through Seven Capital are also covered by a one year manufacturer’s warranty.
Please note that the manufacturer’s warranties do not cover wear and tear or damage/misuse.
Download – Seven Capital Interior Collection – Care Guide
| Seven Capital: | Customer Service: 0121 296 1548 (option 3)
Aftercare: 0121 296 1548 (option 2) |
| Emergency Water: | 0800 714 614 (Thames Water) |
| Electrical Faults: | 0800 40 40 90 (National Grid) |
| Centrick Property Management Services (24/7): | 03330 124 125 |
Upon completion, a Checkmate Insurance Certificate for the Castle 10 Policy was issued. Problems with new homes are rare, however in the unlikely event that you do need this insurance, further information can be found on the Checkmate website: www.checkmate.uk.com. The warranty covers the build for 10 years, under which the developer provides cover for the first 2 years and Checkmate for the remaining 8 years covering.
Please note that general wear and tear and accidental damage will not be covered by your warranty.
For further information on what is included within the Checkmate Castle 10 Policy warranty, please click on the link below. Alternatively, Checkmate can be contacted on: 020 7933 2626.
https://www.checkmate.uk.com/Downloads/CheckmateHomeownersGuide.pdf
To report an issue within your apartment, then please click here.
Seven Capital endeavour to provide the highest level of customer service. However, if for any reason you are dissatisfied with any aspect of the building or the service that you have received, then please contact our Customer Care team at customerservice@sevencapital.com.
We would love to receive your feedback and would appreciate it if you could complete a brief customer survey by clicking the link below:
http://web.sevencapital.com/sevencapitalcom-a06fl/pages/7a3f3f2d0c7de71180ce0050568a5943.html
Upton Hospital – 2.5 miles (12 minute drive)
Wexham Park Hospital – 4.4. miles (14 minute drive)
Cippenham Surgery – less than 1 mile (1 minute walk)
To find information about local NHS services including local GPs, hospital services and dentists, then please contact the NHS directly or visit their website which is www.nhs.uk.
Original Joinery have fitted the kitchens at New Eton House. The kitchen is fitted with integrated appliances which include: a microwave oven, hob, cooker hood, dishwasher, washer dryer and fridge freezer.
There is an dark grey & white gloss finish to the kitchen cupboards and a pure white Corian work surface.
In the bathroom, there is a tiled splash-back behind the wash basin which sits on a vanity unit with built-in storage. There is also a large mirror above the wash basin.
The bath is an Ideal Standard Sottini Lato 170 x 70cm Idealform Water Saving Bath. Please see the product data sheet below for your reference:
Download – Lato Idealform Water Saving Bath – Product Data Sheet
The bath screen is an Ideal Standard New Connect Radius Bath Screen. Please see the product data sheet below for your reference:
Download – Radius Bath Screen – Product Data Sheet
The bath panel is an Ideal Standard Sottini Lato 170cm Front Panel. Please see the product data sheet below for your reference:
Download – Lato Front Panel – Product Data Sheet
The shower mixer & kit is an Ideal Standard Sottini Basento Slim Square Built-in Thermostatic Bath Shower Mixer and an Ideal Standard Idealrain S3 Shower Kit 3 Function. Please see the product data sheets below for your reference:
Download – Basento Slim Square Built-in Thermostatic Bath Shower Mixer – Product Data Sheet
Download – Idealrain S3 Shower Kit 3 Function – Product Data Sheet
The shower tray is an Ideal Standard Idealite Upstand Low Profile Shower Tray 1200 x 760mm & Waste. Please see the product data sheet below for your reference:
Download – Idealite Upstand Low Profile Shower Tray 1200 x 760mm & Waste – Product Data Sheet
The shower screen is an Ideal Standard Kubo 1200mm Slider Door Alcove. Please see the product data sheet below for your reference:
Download – Kubo 1200mm Slider Door Alcove – Product Data Sheet
The shower mixer & kit is an Ideal Standard Sottini Basento Slim Square Built-in Thermostatic Shower Mixer and an Ideal Standard Idealrain S3 Shower Kit 3 Function. Please see the product data sheets below for your reference:
Download – Basento Slim Square Built-in Thermostatic Shower Mixer – Product Data Sheet
Download – Idealrain S3 Shower Kit 3 Function – Product Data Sheet
The wash basin is an Ideal Standard Tempo 50cm Vanity Wash Basin. Please see the product data sheet below for your reference:
Download – Tempo 50cm Vanity Wash Basin – Product Data Sheet
The vanity unit is an Ideal Standard Tempo Wall Hung 500mm Vanity Unit with 2 Drawers. Please see the product data sheet below for your reference:
Download – Tempo Wall Hung 500mm Vanity Unit With 2 Drawers – Product Data Sheet
The wash basin tap is an Ideal Standard Sottini Tesino Single Lever Basin Mixer. Please see the product data sheet below for your reference:
Download – Tesino Single Lever Basin Mixer – Product Data Sheet
The hand rinse wash basin is an Ideal Standard Sottini Isarca 40cm Hand Rinse Wash Basin. Please see the product data sheet below for your reference:
Download – Isarca 40cm Hand Rinse Wash Basin – Product Data Sheet
The toilet bowl/seat is an Ideal Standard Sottino Isarca Wall Mounted WC Suite. Please see the product data sheet below for your reference:
Download – Isarca Wall Mounted WC Suite – Product Data Sheet
The toilet flush plate is an Ideal Standard Karisma Flush Plate (AA). Please see the product data sheet below for your reference:
Download – Karisma Flush Plate (AA) – Product Data Sheet
*Please refer to the Flooring page for information on the bathroom floor.
*Please refer to the Wall Finishes page for information on the bathroom wall tiles.
The bicycle racks are located at the rear of the building within the car park of the development. Please contact the Managing Agent, Centrick for further details.
The nearest motorways to the development are the M4, M25 and the M40.
Burham train station is the closest station to the development, with Slough train station also being located nearby. All of the above train stations are within a short walk, drive or bus ride away from the development.
There are a number of bus stops within walking distance of the development. Please visit https://www.firstgroup.com/berkshire-thames-valley for further information.
Airport
Heathrow is within a 30 minute drive from the development. For further details please visit https://www.heathrow.com/.
There are pendant lights and LED spotlights located throughout the property as follows:
Please see the below demonstration video on how to change the light bulbs within the property:
The property is fitted with wall mounted electric panel heaters. The heaters have a timer panel which allows you to programme the heating to your specific requirements.
Please read the instruction manual below for further details:
Download – Heatstore HSDP1500 Panel Heater – Product Data Sheet
Please remember to turn on the spur switch which is located next to each individual heater. If there is no electricity to the heaters, then please check that the RCD has not tripped in the consumer unit.
The bathrooms are fitted with an electric ladder style towel rail.
Please remember to turn on the spur switch for the towel heater which is located just outside of the bathroom. If there is no electricity to the towel heater, then please check that the RCD has not tripped in the consumer unit.
The consumer unit (fuse board) is located within the storage cupboard of the property. The consumer units are fitted with British Standard RCD (circuit breaker/cut out) for your safety.
The RCD will shut down if there is an electrical problem with the circuit. Each circuit is labelled in the consumer unit. The RCD will trip if there is a problem with a particular circuit. This is a safety feature which protects you from electrocution.
Common issues which will trip an RCD are things such as: light bulbs blowing and problems with kitchen appliances or electrical equipment i.e. toasters, kettles, irons, TV’s and laptops. To reset the fuse board, please push the RCD. If the RCD will not reset, then there is problem with one of the appliances or electrical equipment.
Please read the instruction manual below for further details:
Download – Cudis Consumer Unit – Product Data Sheet
Alternatively, please see the demonstration video below on how to use the consumer unit:
The property has a TV, telephone and internet point in the living area. All points are pre-wired by OFNL (Open Fibre Networks Limited) and the fibre optic infrastructure at the development is maintained and operated by OFNL who specialise in full fibre services.
There are a variety of service providers that you can choose from for your broadband and telephone services. Once you have contacted your chosen broadband provider, a wireless router will be posted to you to enable you to complete the set up in your new home. Should you encounter any problems with your broadband or telephone, then please contact your chosen service provider in the first instance. For further information, please visit www.ofnl.co.uk/residents-businesses/available-isps.
The fibre infrastructure fitted by OFNL provides Freeview TV via a communal satellite as standard, therefore you will not need to attach an additional aerial or satellite to the exterior of the building. You will be able to receive these channels by plugging your TV into an aerial point and selecting auto-tune on your television. For additional television packages, you can choose from the selection of providers listed below. Should you experience any problems with the TV signal including pixilation, please ensure your television is set up and tuned correctly in the first instance. Should this not resolve the problem, then please contact OFNL on 02921 678 550 or by visiting www.ofnl.co.uk/get-in-touch.
To set up your TV, telephone and broadband services, please select the best deal for your individual requirements by choosing one of the following service providers:
See the Light – 0800 331 7638 / www.seethelight.co.uk
Rocket Fibre – 03301 227 711 / www.rocket-fibre.co.uk
Love Your Broadband – 02087 607 669 / www.loveyourbroadband.co.uk
Merula – 08002 982 375 / www.merula.net/ofnl
Direct Save Telecom – 0800 027 3930 / www.directsavetelecom.co.uk
Hello Internet – 03333 449 375 / www.hello-internet.co.uk
Vfast Internet – 01227 668 901 / www.vfast.co.uk
Pure Broadband – 01482 778 838 / www.purebroadband.net/ftth
Pulse 8 – 08000 428 888 / www.pulse8.co.uk
BreezTel – 08000 465 367 / www.breeztel.com
MTH Networks – 01536 661 050 / www.mthnetworks.com
Air Broadband – 01223 653 400 / www.airbroadband.co.uk
Link Broadband – 03301 741 444 / www.linkbroadbands.com
Kinetic Telecom – 01702 841 841 / www.ktel.co.uk/
RedRaw Internet – 01803 500 009 / www.redrawinternet.com
For further information regarding available the providers, please see the below PDF documents:
Download – OFNL Information Sheet
Download – OFNL Information Sheet (FIRS)
Download – OFNL Information Sheet (Sky Q)
The list of service providers is subject to change and up to date information can be found by visiting www.ofnl.co.uk/residents-businesses/postcode-checker.
Please Note: It is the responsibility of the occupier to acquire their own television license which can be sourced by visiting www.tvlicensing.co.uk.
The kitchen appliances are wired to a fused spur on the wall in the kitchen area. Please ensure that the spur is switched on for the kitchen appliances to operate.
If an appliance is not working, please first check the electrics and then check that the RCD has not tripped (please see the consumer unit demonstration video or manual for further details). If there is electric to the property and the RCD has not tripped, then please see the kitchen demonstration video on the appliances tab.
There is a hard-wired battery back-up smoke detector within each property. There is also a hard-wired heat alarm that has a battery back-up fitted within the kitchen of each property.
If you hear the alarm, it’s important that you follow the fire evacuation procedures displayed in the property handbook and also on the noticeboards throughout the building.
Please see the smoke alarm & heat alarm manuals below for further details:
Download – Aico Optical Smoke Alarm – Product Data Sheet
Download – Aico Heat Alarm – Product Data Sheet
The Electrical Installation Certificate will have been provided on legal completion of the property.
The OSO electric hot water cylinder is located within the storage cupboard of the property.
The controller for the hot water cylinder is also located within the storage cupboard of the property. The controller will need to be programmed in order to set the timings to provide hot water as required.
Any faults with the hot water cylinder or the controller will be covered under the warranty for the property. Prior to reporting an issue, it is suggested that the controller is checked for power and to identify if it has tripped on the fuse board in the first instance. If something is tripping out the electrics, it is the responsibility of the occupier to identify where the fault lies. This can be done by unplugging all electrical items, resetting the trip switches and plugging the items back in one by one to identify the source of the fault.
Bin stores are located in the car park, towards the rear of the development. The bin stores are maintained by the Managing Agent, Centrick who also organise the collection by Slough Borough Council.
It is important to break down any boxes placed in the recycling. Do not overfill the refuse containers, as this will result in them not being collected which may consequently attract vermin.
For further information, please refer to the information board in the reception area of the building or alternatively contact the Managing Agent, Centrick.
