Hatt Kitchen have fitted the kitchens at No One Hagley Road. In order that you may obtain the maximum benefit from your new kitchen, please take time to read through the following brief notes below on how to care and preserve your new kitchen.
Development Name: One Hagley Road
Help Centre – Ridley House
Contact Telephone Numbers:
| Customer Service Team: | Customer Service Team – 0121 296 1548 (opt 1)
Aftersales Team – 0121 296 1548 (opt 2) |
| Emergency Water: | 0800 783 4444 (Severn Trent Water) |
| Electrical Fault: | 0800 40 40 90 (National Grid) |
| Centrick Property Estate Management Services (24/7): | 03330 124 125 |
Home Warranty Information
Upon completion, a Checkmate Insurance Certificate for the Castle 10 Policy was issued. Problems with new homes are rare however in the unlikely event that you do need this insurance, further information can be found on the Checkmate website: www.checkmate.uk.com. The warranty covers the build for 10 years under which the developer provides cover for the first 2 years and Checkmate for the remaining 8 years.
Please note that general wear and tear will not be covered by your warranty.
For further information on what is included within the checkmate 10 year warranty, please click on the link below. Alternatively Checkmate can be contacted on: 020 7933 2626.
https://www.checkmate.uk.com/Downloads/CheckmateHomeownersGuide.pdf
To report an issue within your apartment, please click here.
Customer Satisfaction
Seven Capital endeavour to provide the highest level of customer service. However, if for any reason you are dissatisfied with any aspect of the building and the service that you have received, please contact Customer Care: customerservice@sevencapital.com
We’d love to get your feedback, please click the below link to complete a brief customer survey:
http://web.sevencapital.com/sevencapitalcom-a06fl/pages/7a3f3f2d0c7de71180ce0050568a5943.html
Plumbing – Hagley Road
Immersion Hot Water
Your OSO electric hot water cylinder is located within the Airing cupboard of your apartment and comes with a 25 year manufacturers guarantee that is to be activated by the owner of the property.
Stop Cock
Each apartment is fitted with a stopcock to isolate the water supply fully to each apartment individual. These are located outside of each apartment main entrance door in the corridor area above the ceiling void. They are located here for ease of isolating water should an occupier not be available in the event of an emergency.
Isolation Valves
Each plumbed in fixture and fitting pipework within the apartment is fitted with isolation valves meaning that you can isolate the water supply to any fitting rather than turning the water off to the whole of your apartment via the stopcock. The isolation valves can be found for supply to the toilet, washbasin, sink and washing machine.
Please see the below photographs and guidance on how to isolate a water supply to a fitting within your apartment.
Waste Plumbing
Water water from your kitchen and bathroom runs through the pipework directly into the drainage system. You are responsible for the maintenance of all fittings and waste pipes within your apartment.
If you find that a sink, bath or shower is taking longer than normal to drain you can use a chemical drain cleaner which is readily available from all good DIY stores. Alternatively please seek professional advice.
You can prevent your sinks and plug holes from becoming blocked by regularly cleaning them,
VERY IMPORTANT
Please refrain from putting food waste, oils or any fats into sinks as this may cause blockages. Do not dispose of anything other than toilet tissue in the toilets, including nappies, wipes or sanitary items as the system is not designed to deal with such items and will result in an expensive blockage for which you will be liable.
Windows-Hagley
For all issues regarding your external windows and doors, please report these on the Fixflo defects software on the link below and the Aftersales Team will action the defect for you.
Bathroom-Halgey
Bath
The bath is an Kaldewei, Euro NTH Bath 1700 x 700 Steel Anti-Slip.
Bath Screen
The bath screen is an Ideal Standard, New Connect Radius Bath Screen.
Bath Tap & Shower Mixer Set
Ecostat Comfort Bath Mixer, Senseoflex hose, Unica Crometta Shower Bar and Raindance Select E120 EcoSmart Shower Head.
Wash Hand Basin
The wash hand basin is an Duravit Handrinse basin.
Wash Hand Basin Taps
The wash hand basin taps are Hansgrohe, Logis Single Lever Basin Mixers.
Toilet Bowl & Seat
The toilet is an Duravit, wall mounted toilet with soft close seat.
Shower Tray
The shower tray is an Ideal Standard, Idealite upstand low profile shower tray 1200x800mm & waste
Shower Screen
Aquadart shower screen.
Shower Enclosure
The shower enclosure is an Ideal Standard, Kudo 1200mm Slider Door-Alcove
Shower Mixer Valve
The shower Mixer Value is an Ideal Standard, Ceratherm 100 Exposed High Flow Shower Mixer
Shower Head
The shower head is a 120mm EcoSmart fully chrome plated spray face.
Shower Rail
The shower Mixer Value is an Ideal Standard, Idealrain S3 Shower Kit 3 Function
*Please refer to the flooring page for information on your bathroom floor.
*Please refer to the Wall Covering page for information on your bathroom wall tiles.
Furniture-Hagley
If you have purchased a furniture pack from Seven Capital as part of your investment, your items (excluding items from the accessory package) are covered by a 2 year manufacturer’s warranty. This does not cover general wear and tear or user abuse.
For full guidance on maintenance, repair, assembly and care instructions please refer to the guides below:
Download Azzuro Coffee Table Instructions
Download Carolina Deak Instructions
Download Dene Bedroom Furniture Specification
Download Franco Dining Chair Instructions
Download Havana Dining Table Instructions
Download Lazio Dining Table Instructions
Download Marco Chair Instructions
Doors and Ironmongery – hagley
Front Door
Your Apartment front door and frame come to site as a set with your door prehung in the frame. The entrance door to your apartment is a full BS (British Standard & fire compliant). It is fitted with three hinges and a Euro Cylinder Sash Lock, with a thumb turn and spyhole for your security. Under no circumstances should your apartment door be changed as this could affect the fire integrity of your apartment. If you wish to change your front door or you require a replacement, please contact the Managing Agent for further advice and guidance. There is no letter flap in your apartment door. Your post box is on the ground floor.
Internal Doors
The internal doors come to site as a set with your door prehung in the frame. The doors and frames were purchased from Brystewood Architectural Joinery, 01623 411 415, www.brystewood.co.uk.
Front Door Ironmongery
Hinge
The door hinge is a Union Power LOAD hinge. Please refer to the product data sheet.
Door Handle
The door handle is a Zoo Architectural Hardware lever handle. Please refer to the product data sheet.
Door Lock Body
The front door lock is a Zoo Architectural Hardware mortice lock latch. Please refer to the product data sheet.
Door Lock and Thumb Turn
The front door lock is a Euro Spec Architectural Hardware lock and thumb turn. Please refer to the product data sheet.
Door Escutcheon
The front door escutcheon is a Zoo Architectural Hardware mortice lock latch. Please refer to the product data sheet.
Door Closer
The front door closer is manufactured by Boss Door Controls. Please refer to the product data sheet.
Bathroom Door Ironmongery
Hinge
The door hinge is a Union Power LOAD hinge. Please refer to the product data sheet.
Door Handle
The door handle is a Zoo Architectural Hardware lever handle. Please refer to the product data sheet.
Door Lock
The bathroom door lock is a Zoo Architectural Hardware mortice lock. Please refer to the product data sheet.
Door Latch
The bathroom door latch is a Zoo Architectural Hardware mortice latch. Please refer to the product data sheet.
Door Thumb Turn
The bathroom door has thumb turn on the inside of the door to lock it with a safety screw turn on the outside. The manufacturer is a Zoo Architectural Hardware bath turn. Please refer to the product data sheet.
Door Ironmongery Generally
Hinge
The door hinge is a Union Power LOAD hinge. Please refer to the product data sheet.
Door Handle
The door handle is a Zoo Architectural Hardware lever handle. Please refer to the product data sheet.
Door Latch
The bathroom door latch is a Zoo Architectural Hardware mortice latch. Please refer to the product data sheet.
Door Stop
The manufacturer is Zoo Architectural Hardware. Please refer to the product data sheet.
Hot Water
The hot water for your apartment is supplied by OSO water cylinder heater which will vary in size dependant on the size of your apartment:
- Studio apartment – OSO slim line cylinder heater
- 1 bedroom apartment – OSO 120lrt cylinder heater
- 2 bedroom apartment – 150lrt cylinder heater
The water heater is controlled by a Hurstmann Electric 7. The unit is fitted with an automatic clock that is pre-set on the manufacturers setting and should not require any adjustment. The clock should automatically adjust to summertime (BST) and wintertime (GMT). Please refer to manufacturers guide for further information and operating instructions.
1HR- Horstmann user_guide_Electronic7_series_3
Horstmann Boiler Programmer data_sheet_Electronic7_series_3
Horstmann instaler_guide_Electronic7-series_3
Any faults with the immersion heater or the time clock will be covered under the warranty. It is suggested that the time clock is checked for power and to identify if it has tripped on the fuse board. If something is tripping out the electrics, it would be down to the occupier to identify where the issue is by unplugging all electrical items, resetting the switch and plugging the items back in one by one.
Entrance / Hallway Apartment Door – Hagley
The main entrance door to your apartment is a full British Standard & Fire compliant 3 hinge fire door fitted with a lever lock and spy-hole. Under no circumstances should your apartment door be changed without gaining consent from the Landlord as this could affect the fire integrity of your apartment. Please contact the Managing Agent to find out the procedure to apply for consent.
There is an individual video intercom system within your apartment that is linked to the external intercom of the main entrance doors. This allows each resident control of visitors into the building. Do not provide access to anyone you are not familiar with to prevent security issues within the building.
A hard-wired battery back-up smoke detector is located within each apartment. You should regularly change the battery and test the detector by pressing the button on the device. Smoke detectors are also located in the communal areas. Please familiarise yourself with the fire strategy in place, which is displayed in communal areas.
For your own safety, smoke alarms should not be removed from their fixtures, or covered and need to be well maintained.
Medical-hagley
The following hospitals can be found in Birmingham – Queen Elizabeth University Hospital including the Womens Hospital, City Hospital, the Childrens Hospital and the Priory Hospital.
To find further information about local NHS services including local GP, hospital services and dentists please contact the NHS directly or visit their website – www.uhb.nhs.uk