Development Name: Graven Hill

The built-in oven, built-in hob, cooker hood, dishwasher and fridge freezer are controlled by an isolation switch or spur sockets. Please ensure that these are switched on before you attempt to use any of these appliances. Please also ensure that all appliance packaging is removed prior to use.

Please refer to the below sections and troubleshooting videos for further guidance and information:

Video Link – Where are the appliance switches located?

Video Link – How do I carry out an appliance test?

Video Link – How do I remove the kitchen plinth?

 

Built-in Oven

The property is fitted with an Electrolux Built-in Oven that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the user manual for guidance, care and maintenance of your appliance:

Download – Built-in Oven – Electrolux EOB3400BOW/
EOB3400EAX – User Manual

Download – Built-in Oven – Electrolux – KOFGH40TW/KOFGH40TX – User Manual

Please see the below link for further troubleshooting information from Electrolux:

www.electrolux.co.uk/support/support-articles/cooking/ovens/

All warranty issues should still be logged with SevenCapital.

Built-in Hob

The property is fitted with an Electrolux Built-in Hob that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the user manual for guidance, care and maintenance of your appliance:

Download –  Built-in Hob – Electrolux EHF6241FOK – User Manual

Please see the below link for further troubleshooting information from Electrolux:

www.electrolux.co.uk/support/support-articles/cooking/hobs/

All warranty issues should still be logged with SevenCapital.

Please Note: It is not recommended to use the hob as an additional workspace, a place of storage or cutting board whilst not in use. This could cause damage and/or scratches to the surface of the hob which would not be covered under the warranty.

Cooker Hood

The property is fitted with a Beko Cooker Hood that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the user manual for guidance, care and maintenance of your appliance:

Download – Cooker Hood – Beko HNU51310SD – User Manual

It is the occupier’s responsibility to ensure the cooker hood filter is cleaned regularly for optimum efficiency. It is also the responsibility of the occupier to ensure that the bulbs within the cooker hood are replaced should they fail.

Fridge Freezer

The property is fitted with a Beko Combi Built-in Fridge Freezer that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the user manual for guidance, care and maintenance of your appliance:

Download – Combi Built-in Fridge Freezer – Beko BCSD173 – User Manual

The fridge freezer should be defrosted twice a year or when a frost layer of around 7mm has formed in order to maintain an excellent working condition and to prevent the build-up of ice. When de-frosting the fridge freezer, please ensure that there is no resting water on the housing unit as this will cause damage. It may be advisable to protect the unit with dry clothes/towels to avoid this from happening.

Please see the below link for further troubleshooting information from Beko:

www.beko.co.uk/support/how-to-guides/refrigeration

All warranty issues should still be logged with SevenCapital.

Washer-Dryer

The property is fitted with a Beko Washer-Dryer that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the user manual for guidance, care and maintenance of your appliance:

Download – Washer-Dryer – Beko WDR7543121 – User Manual

Download – Washer-Dryer – Beko WDER7440421 – User Manual

It is the occupier’s responsibility to ensure that the filter in your washer dryer is regularly checked and kept clean. Filters must be cleaned whenever the pump filter is clogged or in every 3 months.

Please see the below links for further troubleshooting information from Beko:

www.beko.co.uk/support/how-to-guides/washing-machines

www.beko.co.uk/support/how-to-guides/tumble-dryers

All warranty issues should still be logged with SevenCapital.

Dishwasher

The property is fitted with a Beko Dishwasher that is covered by a 2-year manufacturer’s warranty. Please see the below PDF versions of the user manuals for guidance, care and maintenance of your appliance:

Download – Dishwasher – Beko DIN15310 – User Manual

Download – Dishwasher – Beko DIS15011 – User Manual

Please see the below link for further troubleshooting information from Beko:

www.beko.co.uk/support/how-to-guides/dishwashers

All warranty issues should still be logged with SevenCapital.

The lifts are located near the main entrances of each block within the development.

Lift doors must not be wedged open or held for any period, as this can cause them to malfunction. Please take the appropriate precautions when transporting large and bulky items such as furniture within the lifts; in order to prevent damage from being caused. In the event of a fire, please do not use the lifts and descend using the nearest stairway.

If you experience any issues within the lifts, then please dial the emergency number using the internal lift alarm instructions or contact the Managing Agent, Livingcity, without delay. Any general maintenance issues with the lifts should be reported to the Managing Agent, Livingcity.

 

Graven Hill is located within the picturesque location of Bicester, Oxfordshire. The Graven Hill development will see up to 1,900 beautiful and unique homes built over the course of 10 years and surrounded by open, green spaces including woodland, allotments and a network of cycle and footpaths.

Graven Hill  is a purpose-built, entirely new urban village community for Bicester, benefiting from the market town’s excellent transport links to London and Oxford, as well as an increasingly skilled population. For commuting residents and tenants, Graven Hill is ideally positioned and an excellent opportunity to live in a development that is truly the first of its kind.

For further information regarding the new urban village community, please visit www.gravenhill.co.uk.

Hatt Kitchens have fitted the kitchens at Graven Hill. The kitchens are fitted with integrated appliances which include: a built-in oven, built-in hob, cooker hood, dishwasher and fridge freezer. The washer-dryer is located separately within the storage cupboard.

The kitchen sink is a Reginox Comfort L18 3440 OKG Stainless Steel Integrated Kitchen Sink and is fitted with an Abode ATC1224 SPECTO Single Lever Chrome Tap. Kitchens comprise of gloss wall and base units, a Staron worksurface and glass splashback behind the built-in hob.

The built-in oven, built-in hob, cooker hood, dishwasher and fridge freezer are controlled by an isolation switch or spur sockets. Please ensure that these are switched on before you attempt to use any of these appliances. Please also ensure that all appliance packaging is removed prior to use.

Care Information

When cleaning your kitchen there are several factors to consider. It should only be necessary to use a damp cloth with a little liquid detergent to remove most marks. Excess water, especially around the corner joints and front edge of the work surfaces should be removed immediately as constant water ingress can cause irreversible damage which is not covered by the warranty.

Avoid boiling kettles over or near work surface joints or under wall cupboards. Microwaves, toasters, steamers or any other heat-generating appliance should not be positioned over or near a work surface joint. Please do not place hot pans directly onto the work surfaces as they are not heat-resistant and can cause staining or damage.

For further information on how to care for your kitchen please refer the below PDF document:

Download – Kitchens – Hatt Kitchens – Customer Care Information

Colour Specification

The combination of colour specification for the kitchen was specified by the owner prior to completion, as per the below:

Option 1

• • The base and tall unit doors are in the colour Stone Grey.
• • The wall unit doors are in the colour Cashmere.
• • The work top is Staron in the colour White (24mm).
• • The glass splashback is in the colour White.

 

Option 2

• • The base, tall and wall unit doors are in the colour Pale Grey (Gloss).
• • The work top is Staron in the colour White (24mm).
• • The glass splashback is in the colour White.

 

Option 3

• • The base, tall and wall unit doors are in the colour Alabaster.
• • The work top is Staron in the colour White (24mm).
• • The glass splashback is in the colour White.

The bathroom and en-suite bathroom (if applicable) are fitted with tiling surrounding the bath/shower, pedestal wash basin and toilet. A mirror has also been installed above the wash basin pedestal as part of the specification, which also benefits from a mirror light above which includes a shaver socket output. The toilet cisterns operate using a dual flush function.

Please ensure shower screens are aligned with the top of the bath before showering in order to prevent water from spilling over the edge of the bath. Any water damage caused as a result of improper use is not covered under warranty. Do not remove shower screen seals, as these are in place to prevent leaks or water spillages whilst showering. Excess water should be dried after showering in order to prevent water marks.

Bathroom Suite

Please see the PDF documents below for information relating to the bathroom suites for your reference:

Download – Wash Basin – Ideal Standard Tempo 50cm Wash Basin – Product Data Sheet

Download – Wash Basin Tap – Hansgrohe 71073000 – Product Data Sheet

Download – Basin Waste Plug – Bristan WBASIN04C – Product Data Sheet

Download – Toilet Pan – Ideal Standard Tempo Close Coupled WC – Product Data Sheet

Download – Toilet Seat – Ideal Standard Tempo Seat & Cover – Product Data Sheet

Download – Bath – Ideal Standard Tempo Arc Idealform Bath 170x70cm – Product Data Sheet

Download – Bath Shower Mixer – Inta Trade-Tec Thermostatic Bath Shower Mixer – Installation & Operations Manual

Download – Bath Screen – Lakes SS10 05 Silver Single Panel Curved Bath Screen – Specification Sheet

En-suite Bathroom (if applicable)

Please see the PDF documents below for information relating to the en-suite bathroom suite for your reference:

Download – Wash Basin – Ideal Standard Tempo 50cm Wash Basin – Product Data Sheet

Download – Wash Basin Tap – Hansgrohe 71073000 – Product Data Sheet

Download – Basin Waste Plug – Bristan WBASIN04C – Product Data Sheet

Download – Toilet Pan – Ideal Standard Tempo Close Coupled WC – Product Data Sheet

Download – Toilet Seat – Ideal Standard Tempo Seat & Cover – Product Data Sheet

Download – Shower Tray – Ideal Standard Simplicity 1200 x 800 Shower Tray – Product Data Sheet 

Download – Shower Panel & Door – Lakes LKV2S120S 1200 x 1850 x 6mm – Specification Sheet (if applicable)

Download – Shower Door – Lakes LKV2S120 05 1200mm Silver Semi-Frameless Slider Door – Specification Sheet (if applicable)

Colour Specification

The property is fitted with wall tiles to the bathroom and en-suite bathroom (if applicable). The combination of colour specification was specified by the owner prior to completion, as per the below:

Option 1

• • The wall tiles are 600 x 300mm Ceramic tiles in the colour Coast Grey.

 

Option 2

• • The wall tiles are 600 x 300mm Porcelain tiles in the colour Augusta Dark.

 

Option 3

• • The wall tiles are 500 x 200mm Ceramic tiles in the colour Windermere Marfil.

 

The bicycle racks are located in the basement level of the development. Please contact the Managing Agent, Livingcity, for further details and access arrangements.

Motorways

The nearest motorways to the development are the M40, M1 and M4.

Trains

The nearest train stations to the development are Bicester Village Train Station, Bicester North and Oxford Parkway.

For further information relating to local train services and routes, please visit www.chilternrailways.co.uk.

Bus Routes

For information relating to local bus services and routes, please visit www.stagecoachbus.com.

 

Airports

The nearest airport to the development is Oxford International Airport with both Heathrow Airport and Birmingham Airport located within an hour’s drive. Please see the below website links for further information:

• • www.oxfordairport.co.uk
• • www.heathrow.com
• • www.birminghamairport.co.uk

 

Lighting

There are a variety of different lighting types located throughout the property as follows:

• • The bathroom, kitchen and living area are fitted with spotlights.
• • The bedrooms are fitted with pendant light fittings.
• • The hallways are fitted with bayonet light fittings.
• • The storage cupboards are fitted with bulkhead light fittings.
• • There is an additional mirror light within the bathroom and en-suite bathroom (if applicable) which has a shaver socket output.

 

Please Note: Light bulbs/lamps are not covered under the warranty and it is the responsibility of the occupier to carry out or arrange replacements when necessary.

When carrying out light bulb/lamp replacements, please ensure that the main light switch is turned off, the switches in the consumer unit (fuse board) are in the off position and that the faulty light bulb/lamp has cooled down before you attempt to change it.

Please see the below PDF documents and troubleshooting video for further information and guidance:

Video Link – How do I replace the light bulbs and spotlight lamps within the property? 

Download – Spotlights – Luceco GU10 Fire Rated Down Lights – Specification Sheet

Download – Pendant Light Fitting – British General – Low Energy Pendant Sets – Technical Data

Download – Bulkhead Light Fitting – Luceco Sierra Bulkhead – Specification Sheet

Download – Mirror Light – Luceco Mimic Mirror Light – Specification Sheet

Electric Panel Heaters

The property is fitted with wall mounted electric panel heaters. The heaters have a control panel which allows you to programme the heating to your specific requirements.

Please remember to turn on the spur switch which is located next to each individual heater. If there is no electricity to the heaters, then please check that the RCD has not tripped in the consumer unit (fuse board).

Please see the PDF instruction manuals below for further details:

Download – Electric Panel Heater – Hyco Accona AN1000 – Product Instruction Manual

Download – Electric Panel Heater – Hyco Accona AC1000T – Product Instruction Manual

Heated Towel Rail

The bathroom and en-suite bathroom (if applicable) are fitted with flat ladder chrome heated towel rails.

Please remember to turn on the control for the towel rail which is located just outside of the bathroom. If there is no electricity to the towel rail, then please check that the RCD has not tripped in the consumer unit.

Please see the below PDF documents for further information relating to the heated towel rail:

Download – Towel Rail – Creda CLR12CCLR – Installation & Operating Instructions

Download – Towel Rail Control – Dimplex FSCC/FSCW – Product Data Sheet

Consumer Unit (Fuse Board)

The consumer unit (fuse board) is located within the storage cupboard of the property. The consumer units are fitted with British Standard RCD (circuit breaker/cut out) for safety and the RCD will trip if there is a problem with the circuit. This is a safety feature which protects you from electrocution.

If something is tripping out the electrics on the consumer unit (fuse board) it is the occupier’s responsibility to identify where the issue lies by unplugging all electrical items, resetting the switches and plugging the electrical items back in one by one. Common issues which will trip the electrics within a property are things such as: light bulbs blowing and problems with electrical equipment i.e. toasters, kettles, irons, TV’s and laptops.

Please see the below PDF document for further information:

Download – Consumer Unit – British General Fortress Domestic
Circuit Protection

Fused Spur Sockets

The kitchen appliances are wired to a fused spur on the wall in the kitchen area. Please ensure that the spur is switched on for the kitchen appliances to operate.

Located within the storage cupboard of the property, is a fused spur for an ‘Intruder Alarm’ and also a ‘Doorbell’ to be connected should the occupier wish to install one for additional security and peace of mind. Please ensure permission is granted from the owner prior to installing an intruder alarm or doorbell within the property.

Please Note: It is the occupier’s responsibility to replace the fuse before reporting a fault with the product.

Please see the below troubleshooting video for further information and guidance on how to replace fuses:

Video Link – How do I replace fuses? 

TV, Telephone & Internet

The property has a TV, telephone and internet point in the living area. All points are pre-wired by OFNL (Open Fibre Networks Limited) and the fibre optic infrastructure at the development is maintained and operated by OFNL who specialise in full fibre services.

There are a variety of service providers that you can choose from for your broadband and telephone services. Once you have contacted your chosen broadband provider, a wireless router will be posted to you to enable you to complete the set up in your new home. Should you encounter any problems with your broadband or telephone, then please contact your chosen service provider in the first instance. For further information, please visit www.ofnl.co.uk/residents-businesses/available-isps.

The fibre infrastructure fitted by OFNL provides Freeview TV via a communal satellite as standard, therefore you will not need to attach an additional aerial or satellite to the exterior of the building. You will be able to receive these channels by plugging your TV into an aerial point and selecting auto-tune on your television. For additional television packages, you can choose from the selection of providers listed below. Should you experience any problems with the TV signal including pixilation, please ensure your television is set up and tuned correctly in the first instance. Should this not resolve the problem, then please contact OFNL on 02921 678 550 or by visiting www.ofnl.co.uk/get-in-touch.

To set up your TV, telephone and broadband services, please select the best deal for your individual requirements by choosing one of the following service providers:

See the Light – 0800 331 7638 / www.seethelight.co.uk

Rocket Fibre – 03301 227 711 / www.rocket-fibre.co.uk

Love Your Broadband – 02087 607 669 / www.loveyourbroadband.co.uk

Merula – 08002 982 375 / www.merula.net/ofnl

Direct Save Telecom – 0800 027 3930 / www.directsavetelecom.co.uk

Hello Internet – 03333 449 375 / www.hello-internet.co.uk

Vfast Internet – 01227 668 901 / www.vfast.co.uk

Pure Broadband – 01482 778 838 / www.purebroadband.net/ftth

Pulse 8 – 08000 428 888 / www.pulse8.co.uk

BreezTel – 08000 465 367 / www.breeztel.com

MTH Networks – 01536 661 050 / www.mthnetworks.com

Air Broadband – 01223 653 400 / www.airbroadband.co.uk

Link Broadband – 03301 741 444 / www.linkbroadbands.com

Kinetic Telecom – 01702 841 841 / www.ktel.co.uk/ 

RedRaw Internet  – 01803 500 009 / www.redrawinternet.com

For further information regarding available the providers, please see the below PDF documents:

Download – OFNL Information Sheet

Download – OFNL Information Sheet (FIRS)

Download – OFNL Information Sheet (Sky Q)

The list of service providers is subject to change and up to date information can be found by visiting www.ofnl.co.uk/residents-businesses/postcode-checker.

Please Note: It is the responsibility of the occupier to acquire their own television license which can be sourced by visiting www.tvlicensing.co.uk.

Smoke Alarm Manuals

Kidde KF10 KF20 Product Manual

Kidde KF30 Product Manual