For residents with parking, you will find your allocated space either within the courtyard or within the basement level of the development. Please ensure that you always park within the lines of your designated space.
The courtyard and basement levels of the car park can be accessed via the entrance/exits points located just off of Graven Hill Road.
For further information, please contact the Managing Agent, Livingcity.
If you have purchased one of SevenCapital’s interior collections as part of your investment, the items (excluding the items from the accessory package) are covered by a 2-year manufacturer’s warranty from the date of installation. Items within SevenCapital’s accessory package are covered by a 1-year manufacturer’s warranty from the date of installation.
Window dressings purchased through SevenCapital are covered by a 1-year manufacturer’s warranty from the date of installation.
Please Note: The manufacturer’s warranties do not cover wear and tear, accidental damage or misuse.
Please see the below PDF copy of the care guide for further information:
Download – SevenCapital Interior Collection – Care Guide
| SevenCapital Interior & Furniture Team Details | |
| Office Hours: | Monday to Friday 8:30am to 5:30pm |
| Telephone: | 0121 296 1548 (option 3) |
| Email Address: | customerinteriors@sevencapital.com |
Our dedicated Aftercare Team are on hand to deal with any warranty issues within the property that may arise within the first 2 years from the commencement date of the policy (please see the ‘Warranty Information & Extended Warranties’ section below for further information).
Warranty issues should be logged through the ‘Report an Issue’ tab at the top of this page.
Please Note: SevenCapital will not cover any costs incurred if you fail to follow the above procedure.
| SevenCapital Aftercare Team Details | |
| Office Hours: | Monday to Friday 8:30am to 5:30pm |
| Telephone: | 0121 296 1548 (option 2) or 0121 272 9998 |
| Email Address: | aftersales@sevencapital.com |
If you discover an urgent issue within the property outside of the normal working hours of the Aftercare Team, then please log the issue using the ‘Report an Issue’ tab at the top of this page, as per the usual reporting procedure.
Any warranty issues logged outside of office hours that are identified as an emergency, will be actioned accordingly by one of our out of hours Aftercare Team representatives. Any non-emergency issues logged will be actioned accordingly the following working day.
Please Note: SevenCapital will not cover any costs incurred if you fail to follow the above out of hours procedure.
Upon legal completion of the property, the purchaser’s solicitor was issued with a Protek Insurance Certificate which provides details relating to the commencement date of the warranty period for the property.
The warranty covers the build for 10 years, under which the developer (SevenCapital) provides cover for the first 2 years, with Protek covering the remaining 8 years.
Problems with new homes are rare, however in the unlikely event that you do need this insurance, further information can be found on the Protek website at www.protekwarranty.co.uk. Please note that general wear and tear, accidental damage and misuse will not be covered by the warranty. For further information, Protek can be contacted on 0333 456 5040.
Important: Please be aware that changes to appliances, fixtures, fittings and finishes may result in the warranty being voided.
Some manufacturers may offer an extended or additional warranty for different items within the property. It is the responsibility of the owner to register their interest directly with the manufacturer for any extended or additional warranties on products. It is also the responsibility of the owner to ensure compliance with any servicing or conditions stipulated by the manufacturer in order to uphold the warranty.
The Electrical Installation Certificate will have been provided to the owner on legal completion of the property.
Our multi-award-winning Customer Service Team at SevenCapital endeavour to provide the highest level of customer service. If you would like to provide feedback regarding any aspect of your property and/or the service that you have received, then please contact our Customer Service Team on 0121 296 1548 (option 3) or email customercare@sevencapital.com.
| SevenCapital Customer Care Team Details | |
| Office Hours: | Monday to Friday 8:30am to 5:30pm |
| Telephone: | 0121 296 1548 (option 3) |
| Email Address: | customercare@sevencapital.com |
The below is a list of hospitals within close proximity to the development:
To find information about local NHS services including local GPs, hospital services and dentists, then please contact the NHS directly or visit their website at www.nhs.uk.
Postal Addresses
Queens House
Apartments 38 – 70
Queens House, Westacott Road, Ambrosden, Bicester, OX25 2AZ
St Catherine’s House
Apartments 2 – 36
St Catherine’s House, Westacott Road, Ambrosden, Bicester, OX25 2AZ
Trinity House North
Apartments 1 – 39
1 Anniversary Avenue West, Ambrosden, Bicester, OX25 2DQ
Trinity House West
Apartments 1 – 30
3 Graven Hill Road, Ambrosden, Bicester, OX25 2DR
Estate Management Company
The development is managed by an Estate Management Company. The Managing Agent, Livingcity, is responsible for all internal and external communal areas. Livingcity is a Manchester based property group, managing client assets across the country.
The Managing Agent will regularly visit the development to ensure that it is always well maintained. They can assist with queries in relation to refuse collections, parking, fire safety and any service charge or ground rent enquiries.
Livingcity’s contact details are also displayed on the information boards located within the main entrances. Their contact details are below for your reference:
| Telephone: | 0161 274 1400 |
| Fax: | 0161 275 9247 |
| Email Address: | info@livingcity.co.uk |
Please see the below PDF document regarding the services from Livingcity for your reference:
Download – Livingcity – Estate Management Booklet
Insurance
Buildings insurance is covered within the service charge which is payable by the owner of the property directly to the Managing Agent, Livingcity. For any additional insurance, such as contents insurance, this will need to be arranged independently.
For further information relating to buildings insurance, please contact the Managing Agent, Livingcity.
Graven Hill benefits from being within walking distance of Bicester, a historic market town that offers beautiful tourist sights in addition to shopping hotspots.
From independent shops and high street brands to Michelin star restaurants and relaxed cafés serving high-tea, Bicester represents the quintessential British lifestyle.
Bicester Village is filled with an array of eateries and relaxed cafés serving high-tea and is the perfect pit-stop after a day of shopping.
On an evening, you can find a variety of restaurants in the local area which include Michelin star restaurants, national chains and also local resident favourites.
For further information, please visit www.tbvsc.com/bicester-village/en.
The world-famous Bicester Village shopping outlet is just a stone’s throw away, offering high-end designer brands such as Burberry, Gucci, Jimmy Choo, Mulberry and Balenciaga to crowds of nearly six million visitors a year. With more than 160 luxury boutiques serving the best in fashion, beauty and homeware at a fraction of the normal price, Bicester Village is a slice of London’s Oxford Street in a beautiful rural setting.
The best way to acquaint yourself with Bicester’s town centre is to download the Historic Town Trail drawn up by the Bicester Local Historical Society. This 18-stop walk guides you to lots of little points of interest.
You’ll see Bicester’s oldest house, a vicarage from 1500, as well as a 17th-century Dovecote, 16th-century farmhouse and a rebuilt structure from the defunct Bicester priory.
For information relating to local education services, please visit www.oxfordshire.gov.uk/residents/schools.
Mechanical ventilation systems are installed within each property, with each unit being commissioned individually so that the amount of air moved is tailored to suit the performance required.
The system is designed to run continually on a constant trickle setting, which can be boosted via the kitchen and bathroom light switches. The spur switch for the ventilation unit is in the storage cupboard and should not be switched off, except for carrying out any maintenance and/or servicing. As part of the trickle setting, the recessed ceiling vents continually circulate air around the property and take stale air from inside the property and replace it with clean fresh air without the need to open windows.
The boost function enables the system to operate at a higher extraction rate, which is useful in situations where a lot of water vapour is produced in a short amount of time i.e. whilst cooking or bathing.
A summer/winter fan controller switch also forms part of the operation of the ventilation system. Switching the system to ‘summer’ places the system into the summer bypass function, whereby no heat is recovered. Switching the system to ‘winter’ places the system into the winter bypass function, whereby the bypass is disabled meaning the unit is constantly in in heat recovery mode.
The manufacturer, Nuaire, recommend that filters are inspected every 6 months and replaced every 12 months. A flashing LED will indicate that a filter change is required. This indication repeats every 12 months and will turn off automatically after 5 days. The maintenance of the ventilation system is the responsibility of the owner and should be carried out by a suitably qualified person. Please ensure the ventilation unit is serviced/maintained in accordance with the manufacturers guidance in order uphold the warranty, failure to do this will result in the warranty being voided.
Please see the below PDF version of the manual for further information:
Download – Ventilation – Nuaire MRXBOX-ECO3-SWMVHR – Installation & Maintenance Manual
Additional moisture in the air resulting from the drying out process, coupled with moisture produced by everyday activities may cause condensation to appear on cold surfaces, such as windows and walls. This can be reduced by:
If the property is not being ventilated properly, then this will then result in a build-up of condensation. Excessive humidity or standing water on the floor can lead to damage through swelling (deformation and discolouration) which would not be covered under warranty.
Condensation can be alleviated by following the above guidance and by utilising the ventilation system effectively, which will in turn prevent ‘black spot mould’ from forming on the walls and behind cupboards.
All properties are fitted with a Tempest hot water cylinder and Newlec (also known as Timeguard) programmer which are located within the storage cupboard of the property.
The programmer will need to be set in order to program the timings to provide hot water as required. This is the responsibility of the occupier to carry out, so that they can ensure that the timings are set in accordance with their own personal usage/needs.
Please Note: The tank can take up to 2 hours for water to heat up. The water temperature is set at 43°C in line with regulations and is not adjustable to prevent scalding.
Any faults with the hot water cylinder or the programmer will be covered under the 2-year warranty for the property. Prior to reporting an issue, it is suggested that the programmer is checked for power and to identify if it has tripped on the fuse board in the first instance. If something is tripping out the electrics, it is the responsibility of the occupier to identify where the fault lies. This can be done by unplugging all electrical items, resetting the trip switches and plugging the items back in one by one to identify the source of the fault. It is the owner’s responsibility to have the hot water cylinder serviced every 12 months by a recommended heating engineer.
The manufacturer of the Tempest hot water cylinder also provides an extended lifetime guarantee on this product subject to conditions being met and annual services being carried out etc. This warranty is offered by the manufacturer directly and the property owner is responsible for registering for this extension, as well as ensuring all conditions and stipulations set out by the manufacturer are adhered to.
Please see the below PDF documents and troubleshooting video for further information and guidance relating to the hot water cylinder and programmer:
Video Link – Where is the hot water cylinder and programmer located?
Download – Programmer – Newlec NLECO7DIG Digital Economy 7 Programmer – Technical Sheet
Refuse stores are located within the basement level of the development and also near the car park entry/exit point.
The refuse stores are maintained by the Managing Agent, Livingcity, who organise collection by Cherwell Valley District Council.
It is important to break down any boxes placed in the recycling containers. Do not overfill the refuse containers, as this will result in them not being collected which may consequently attract vermin.
For further information, please refer to the information board located within the main entrances or alternatively contact the Managing Agent, Livingcity.
This section of the Information Hub contains useful videos, information and guidance to all aspects of the properties at Graven Hill.
Please ensure that you refer to the information contained within each of the tabs to the left-hand side of the page, prior to reporting any warranty issues.