Development Name: Granville Lofts

The bicycle racks are located in the car park and also on the ground floor near the main reception area to the development. Please contact the Managing Agent, Centrick Property for further details.

Granville Lofts Details

Number of Apartments: 113

Address:

Apartments 1 to 319:

Granville Lofts, 190 Holliday Street, Birmingham, B1 1FD

 

Apartments 401 to 604:

Granville Lofts, 190 Holliday Street, Birmingham, B1 1FF

 

Seven Capital Customer Service 

Telephone: +44 (0) 121 296 1548 (option 3)

Email Address: customerservice@sevencapital.com

 

Managing Agent

Centrick Property

Address: 102 Colmore Row, Birmingham, B3 3AG

Telephone: +44 (0) 3330 124 125

Email Address: estatemanagement@centrickproperty.co.uk  

 

Post boxes for all of the properties are located within the main entrance reception area in the post room.

If you require a replacement post box key, then you will need to contact the Managing Agent, Centrick Property to place an order for a replacement. Replacement post box keys are chargeable by the Managing Agent, Centrick Property and you are responsible for paying the additional cost incurred.

There are two lifts located on every floor of the development in the main hallway.

Lift doors must not be wedged open or held for any period of time, as this can cause them to malfunction. Please take the appropriate precautions when transporting large and bulky items such as furniture within the lifts, in order to prevent damage from being caused. In the event of a fire, please do not use the lifts.

If you experience any issues within the lifts, then please dial the emergency number using the internal lift alarm instructions or contact the Managing Agent, Centrick Property without delay. Any general maintenance issues with the lifts should be reported to the Managing Agent, Centrick Property.

 

IMPORTANT NOTICE:

The warranty defect period has now expired on your apartment; however, the build warranty is still in place. Please refer to your completion documentation for reference.

Any issues raised for the apartment will not be instructed, we therefore ask that any issues you have are referred to your Landlord/Letting Agent or Estate Management for communal issues.

Please continue to use the Information Hub to your advantage by referring to appliance manuals or any troubleshooting guides that may be of help to you.

Our Information Hub has been created to provide a wealth of information on Granville Lofts, your property and the surrounding area of Central Birmingham.

To explore the Information Hub, simply use the tabs above to help you locate your local service providers and identify documentation and videos on appliances. You will also find details on how to report issues with your apartment.

We’ve designed the Information Hub to be quick and easy to use. However, if you have any questions or queries, please contact us – your feedback is always welcome.

Please note: Access to the Hub is permitted to tenants, owners and letting agents.

There is an air ventilation system with your property that should be left on at all times.

Keeping the ventilation system switched on will reduce the moisture produced by everyday activities such as cooking, ironing and showering.

Contact Telephone Numbers

Seven Capital:	Customer Service: 0121 296 1548 (option 3) Aftersales: 0121 296 1548 (option 2)
Emergency Water:	0800 783 4444 (Severn Trent Water)
Electrical Faults:	0800 40 40 90 (National Grid)
Centrick Property Management Services (24/7):	03330 124 125

Home Warranty Information

Upon completion, a Checkmate Insurance Certificate for the Castle 10 Policy was issued. Problems with new homes are rare, however in the unlikely event that you do need this insurance, further information can be found on the Checkmate website: www.checkmate.uk.com. The warranty covers the build for 10 years, under which the developer provides cover for the first 2 years and Checkmate for the remaining 8 years covering.

Please note that general wear and tear and accidental damage will not be covered by your warranty.

For further information on what is included within the Checkmate Castle 10 Policy warranty, please click on the link below. Alternatively, Checkmate can be contacted on: 020 7933 2626.

https://www.checkmate.uk.com/Downloads/CheckmateHomeownersGuide.pdf

To report an issue within your apartment, then please click here.

Customer Satisfaction

Seven Capital endeavour to provide the highest level of customer service. However, if for any reason you are dissatisfied with any aspect of the building or the service that you have received, then please contact our Customer Care team at customerservice@sevencapital.com.

We would love to receive your feedback and would appreciate it if you could complete a brief customer survey by clicking the link below:

http://web.sevencapital.com/sevencapitalcom-a06fl/pages/7a3f3f2d0c7de71180ce0050568a5943.html

Council Tax

The local council is Birmingham City Council. For further information, please visit their website at https://www.birmingham.gov.uk/info/20005/council_tax.

Electric 

The electricity meter for each individual property is located within the storage cupboard of each individual property. 

The electricity provider for the development is Scottish Power. For further information, please visit their website at https://www.scottishpower.co.uk.

Water 

The water meter for each individual property is located within the storage cupboard of each individual property. 

Severn Trent Water are the water supplier for the development. For further information, please visit their website at www.stwater.co.uk.

 

Please note that you are liable for all utility payments and council tax from the date of legal completion of your property.

Motorway

The nearest motorways to the development are the M6, M42 and the M5.

Train

New Street Station is one of three main railway stations in the city centre of Birmingham, along with Birmingham Moor Street and Birmingham Snow Hill. All of the above train stations are within a short drive or bus ride away from the development.

Bus Routes

There are a number of bus stops within walking distance of the development. Please visit http://nxbus.co.uk/west-midlands/information/buses-to-birmingham-city-centre/ for further information.

 

Airport

Birmingham International Airport is within an hour’s drive from the development. For further details please visit www.birminghamairport.co.uk.

 

Medical

Queen Elizabeth Hospital – 2.9 miles (12 minute drive)

City Hospital – 1.6 miles (6 minute drive)

Birmingham Women’s Hospital – 2.5 miles (11 minute drive)

Birmingham Children’s Hospital – 2.1 miles (7 minute drive)

To find information about local NHS services including local GPs, hospital services and dentists, then please contact the NHS directly or visit their website which is www.nhs.uk.