Signs of cracking and shrinkage are normal as your apartment has a ‘drying out’ period of between 9-12 months. Water has been absorbed during construction and it is important that the drying out period is gradual. This can be achieved by:
– Ensuring that the property is well ventilated.
– Using the heating sparingly during the first few months.
– Reducing condensation as much as possible by covering pans whilst cooking, drying clothes in well ventilated rooms, closing kitchen/bathroom doors to prevent steam from travelling through the property, using extractors, wiping down moisture off surfaces and maintaining a low background heat.
If you are concerned about a crack, then please email a photo by logging an issue on the Seven Capital Information Hub and a response will be provided by our Aftersales team. Ordinarily cracks can be dealt with during normal decoration once the property has dried out, however large cracks of a certain thickness will be covered under warranty.
White deposits may appear on wall surfaces which is called efflorescence. Efflorescence can be caused by the natural seepage of salts used in the construction materials. This should not be of concern, as the marks can be wiped down with a dry stiff brush. It is important not to wash the marks, as it will make the issue worse.
The OSO electric hot water cylinder is located within the storage cupboard of the property.
The controller for the hot water cylinder is also located within the storage cupboard of the property. The controller will need to be programmed in order to set the timings to provide hot water as required.
Any faults with the hot water cylinder or the controller will be covered under the warranty for the property. Prior to reporting an issue, it is suggested that the controller is checked for power and to identify if it has tripped on the fuse board in the first instance. If something is tripping out the electrics, it is the responsibility of the occupier to identify where the fault lies. This can be done by unplugging all electrical items, resetting the trip switches and plugging the items back in one by one to identify the source of the fault.
If you have purchased one of Seven Capital’s interior collections as part of your investment, your items (excluding the items from the accessory package) are covered by a two year manufacturer’s warranty from the date of installation. Window dressings purchased through Seven Capital are also covered by a one year manufacturer’s warranty.
Please note that the manufacturer’s warranties do not cover wear and tear or damage.
When cleaning your laminate flooring there are a number of factors to consider. The floor is not waterproof, therefore, whilst any spills should be cleaned up quickly, nothing more than a damp cloth should be used to do this and any residue left over from cleaning up the spill should be dried off immediately. Do not use a wet mop on the laminate flooring, as this can cause water to seep into and under the laminate which will cause it to warp. Regularly remove dirt from the floor using a dry mop or a soft broom. Avoid using a vacuum cleaner on the laminate flooring, as this can cause scratches. Do not use harsh or scouring devices, as this will cause abrasion. Furniture should never be pushed or dragged across the floor, as this will cause damage.
Should you discover a fire, then please dial 999 immediately to report the situation to the emergency services.
It is important that you do not panic or stop to collect belongings. Please do not attempt to tackle the fire yourself by using the extinguishers, unless you are trained to do so.
It is essential that you familiarise yourself with the fire emergency procedure for the development, including details of where extinguishers and escape routes are located. Full details relating to the emergency procedure for the development are displayed throughout the communal areas. For further details, please contact the Managing Agent, Centrick Property.
Please remember to turn on the spur switch which is located next to each individual heater. If there is no electricity to the heaters, then please check that the RCD has not tripped in the consumer unit.
Please see the demonstration video below on how to use the heaters:
The bathrooms are fitted with an electric ladder style towel rail.
Please remember to turn on the spur switch for the towel heater which is located just outside of the bathroom. If there is no electricity to the towel heater, then please check that the RCD has not tripped in the consumer unit.
Consumer Unit (Fuse Board)
The consumer unit (fuse board) is located within the storage cupboard of the property. The consumer units are fitted with British Standard RCD (circuit breaker/cut out) for your safety.
The RCD will shut down if there is an electrical problem with the circuit. Each circuit is labelled in the consumer unit. The RCD will trip if there is a problem with a particular circuit. This is a safety feature which protects you from electrocution.
Common issues which will trip an RCD are things such as: light bulbs blowing and problems with kitchen appliances or electrical equipment i.e. toasters, kettles, irons, TV’s and laptops. To reset the fuse board, please push the RCD. If the RCD will not reset, then there is problem with one of the appliances or electrical equipment.
Please read the instruction manual below for further details:
Alternatively, please see the demonstration video below on how to use the consumer unit:
TV, Telephone & Internet
The property has a TV, telephone and internet point in the living area. All points are pre-wired by OFNL (Open Fibre Networks Limited) and the fibre optic infrastructure at the development is maintained and operated by OFNL who specialise in full fibre services.
There are a variety of service providers that you can choose from for your broadband and telephone services. Once you have contacted your chosen broadband provider, a wireless router will be posted to you to enable you to complete the set up in your new home. Should you encounter any problems with your broadband or telephone, then please contact your chosen service provider in the first instance. For further information, please visit www.ofnl.co.uk/residents-businesses/available-isps.
The fibre infrastructure fitted by OFNL provides Freeview TV via a communal satellite as standard, therefore you will not need to attach an additional aerial or satellite to the exterior of the building. You will be able to receive these channels by plugging your TV into an aerial point and selecting auto-tune on your television. For additional television packages, you can choose from the selection of providers listed below. Should you experience any problems with the TV signal including pixilation, please ensure your television is set up and tuned correctly in the first instance. Should this not resolve the problem, then please contact OFNL on 02921 678 550 or by visiting www.ofnl.co.uk/get-in-touch.
To set up your TV, telephone and broadband services, please select the best deal for your individual requirements by choosing one of the following service providers:
Please Note: It is the responsibility of the occupier to acquire their own television license which can be sourced by visiting www.tvlicensing.co.uk.
Fused Spur Sockets
The kitchen appliances are wired to a fused spur on the wall in the kitchen area. Please ensure that the spur is switched on for the kitchen appliances to operate.
If an appliance is not working, please first check the electrics and then check that the RCD has not tripped (please see the consumer unit demonstration video or manual for further details). If there is electric to the property and the RCD has not tripped, then please see the kitchen demonstration video on the appliances tab.
There is a hard-wired battery back-up smoke detector within each property.
If you hear the alarm, it’s important that you follow the fire evacuation procedures displayed in the property handbook and also on the noticeboards throughout the building.
The front door to the property and frame come to site as a set with the door pre-hung in the frame. The main entrance door to the property is to a full British Standard specification and is fire compliant. It is fitted with three hinges, a Euro Cylinder Sash Lock with a thumb turn and a spy hole for security. Front doors cannot be replaced without seeking advice from your Managing Agent, as this could affect the fire integrity of the property. Please contact the Managing Agent, Centrick Property for the procedure in which to apply for consent.
The internal doors come to site as a set with the doors pre-hung in their frames. The doors and frames were purchased from Midland Building Products and their website for your reference is: www.mbp.co.uk.
Front Door Ironmongery
The door hinges are Union Power Load Hinges. Please see the product data sheet below for your reference:
There is a video entry intercom system within the property which is linked to the external intercom on the main entrance doors. These provide each occupier with control of visitors entering the building. Please do not provide access to anyone you are not familiar with; in order to prevent security issues within the building.
For your security, the building is accessed via a fob entry system to the main entrance/external doors. Each occupant will have their own access fob.
Please contact the Managing Agent, Centrick Property should you require a replacement or an additional fob and they will confirm the cost for this service.
The shower mixer & kit is an Ideal Standard Sottini Basento Slim Square Built-in Thermostatic Bath Shower Mixer and an Ideal Standard Idealrain S3 Shower Kit 3 Function. Please see the product data sheets below for your reference:
The shower mixer & kit is an Ideal Standard Sottini Basento Slim Square Built-in Thermostatic Shower Mixer and an Ideal Standard Idealrain S3 Shower Kit 3 Function. Please see the product data sheets below for your reference:
Your property is fitted with a Beko Built-in Oven that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the manual for guidance, care and maintenance of your appliance:
Your property is fitted with a Beko Built-in Hob that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the manual for guidance, care and maintenance of your appliance:
Your property is fitted with a Beko Cooker Hood that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the manual for guidance, care and maintenance of your appliance:
The video below demonstrates how to use the built-in hob and cooker hood:
Your property is fitted with a Beko Fridge/Freezer that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the manual for guidance, care and maintenance of your appliance:
The fridge/freezer should be defrosted every six months to maintain an excellent working condition and prevent the build-up of ice. When de-frosting the fridge freezer, please ensure that there is no resting water on the housing unit as this will cause damage. You may want to protect the unit with dry clothes to avoid this from happening.
If the fridge/freezer is not working, please ensure that the appliance is turned on at the multi-switch panel located in your kitchen. Please make sure that it is on by pressing the switch down. If the fridge/freezer still does not work, please check that the consumer unit has not tripped out. All of the switches should be in the upwards position.
The video below demonstrates how to use the fridge/freezer:
Your property is fitted with a Beko Washer-Dryer that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the manual for guidance, care and maintenance of your appliance: