Development Name: CopperBox

The bicycle racks are located in the upper level of the car park in the development. Please contact the Managing Agent, Centrick Property for further details.

CopperBox Details

Number of Apartments: 63

Address:

Apartments 101 to 408:

CopperBox, 66 High Street, Birmingham, B17 9BF

 

Seven Capital Customer Service 

Telephone: +44 (0) 121 296 1548 (option 3)

Email Address: customerservice@sevencapital.com

 

Managing Agent

Centrick Property

Address: 102 Colmore Row, Birmingham, B3 3AG

Telephone: +44 (0) 3330 124 125

Email Address: estatemanagement@centrickproperty.co.uk  

 

Post boxes for all of the properties are located within the main entrance reception area in the post room.

If you require a replacement post box key, then you will need to contact the Managing Agent, Centrick Property to place an order for a replacement. Replacement post box keys are chargeable by the Managing Agent, Centrick Property and you are responsible for paying the additional cost incurred.

The lift is located on every floor of the development in the main hallway with the exception of the upper level in the car park.

Lift doors must not be wedged open or held for any period of time, as this can cause them to malfunction. Please take the appropriate precautions when transporting large and bulky items such as furniture within the lift, in order to prevent damage from being caused. In the event of a fire, please do not use the lift.

If you experience any issues within the lift, then please dial the emergency number using the internal lift alarm instructions or contact the Managing Agent, Centrick Property without delay. Any general maintenance issues with the lift should be reported to the Managing Agent, Centrick Property.

 

IMPORTANT NOTICE:

The warranty defect period has now expired on your apartment; however, the build warranty is still in place. Please refer to your completion documentation for reference.

Any issues raised for the apartment will not be instructed, we therefore ask that any issues you have are referred to your Landlord/Letting Agent or Estate Management for communal issues.

Please continue to use the Information Hub to your advantage by referring to appliance manuals or any troubleshooting guides that may be of help to you.

Our Information Hub has been created to provide a wealth of information on CopperBox, your property and the surrounding area of Harborne in Birmingham.

To explore the Information Hub, simply use the tabs above to help you locate your local service providers and identify documentation and videos on appliances. You will also find details on how to report issues with your apartment.

We’ve designed the Information Hub to be quick and easy to use. However, if you have any questions or queries, please contact us – your feedback is always welcome.

Please note: Access to the Hub is permitted to tenants, owners and lettings agents.

Contact Telephone Numbers

Seven Capital:	Customer Service: 0121 296 1548 (option 3) Aftersales: 0121 296 1548 (option 2)
Emergency Water:	0800 783 4444 (Severn Trent Water)
Electrical Faults:	0800 40 40 90 (National Grid)
Centrick Property Management Services (24/7):	03330 124 125

Home Warranty Information

Upon completion, a Checkmate Insurance Certificate for the Castle 10 Policy was issued. Problems with new homes are rare, however in the unlikely event that you do need this insurance, further information can be found on the Checkmate website: www.checkmate.uk.com. The warranty covers the build for 10 years, under which the developer provides cover for the first 2 years and Checkmate for the remaining 8 years covering.

Please note that general wear and tear and accidental damage will not be covered by your warranty.

For further information on what is included within the Checkmate Castle 10 Policy warranty, please click on the link below. Alternatively, Checkmate can be contacted on: 020 7933 2626.

https://www.checkmate.uk.com/Downloads/CheckmateHomeownersGuide.pdf

To report an issue within your apartment, then please click here.

Customer Satisfaction

Seven Capital endeavour to provide the highest level of customer service. However, if for any reason you are dissatisfied with any aspect of the building or the service that you have received, then please contact our Customer Care team at customerservice@sevencapital.com.

We would love to receive your feedback and would appreciate it if you could complete a brief customer survey by clicking the link below:

http://web.sevencapital.com/sevencapitalcom-a06fl/pages/7a3f3f2d0c7de71180ce0050568a5943.html

 

Each property is finished in white matt emulsion to the walls and ceiling. The woodwork within each property is finished in white gloss.

Download – Johnstones Jonmat Premium Contract Matt Emulsion – Product Data Sheet

Download – Johnstones Aqua Water Based Gloss Emulsion – Product Data Sheet

The bathroom is fitted with full height wall tiles to the shower area.

Download – Bathroom Wall & Floor Tiles – Cleaning & Care Guide

Download – Bathroom Wall & Floor Tiles – Stain Cleaning Guide

 

Signs of cracking and shrinkage are normal as your property has a ‘drying out’ period of between 9-12 months. Water has been absorbed during construction and it is important that the drying out period is gradual. This can be achieved by:

–  Ensuring that the property is well ventilated.

– Using the heating sparingly during the first few months.

– Reducing condensation as much as possible by covering pans whilst cooking, drying clothes in well ventilated rooms, closing kitchen/bathroom doors to prevent steam from travelling through the property, using extractors, wiping down moisture off surfaces and maintaining a low background heat.

If you are concerned about a crack, then please email a photo by logging an issue on the Seven Capital Information Hub and a response will be provided by our Aftersales Team. Ordinarily cracks can be dealt with during normal decoration once the property has dried out, however large cracks of a certain thickness will be covered under warranty.

White deposits may appear on wall surfaces which is called efflorescence. Efflorescence can be caused by the natural seepage of salts used in the construction materials. This should not be of concern, as the marks can be wiped down with a dry stiff brush. It is important not to wash the marks, as it will make the issue worse.

Bin stores are located in the lower level of the car park in the development. The bin stores are maintained by the Managing Agent, Centrick Property who also organise the collection by Birmingham City Council.

It is important to break down any boxes placed in the recycling. Do not overfill the refuse containers, as this will result in them not being collected which may consequently attract vermin.

For further information, please refer to the information board in the reception area of the building or alternatively contact the Managing Agent, Centrick Property.