Churchill Place provides various facilities and services that residents have access to.
Residents will benefit from a 24-hour concierge and security service. The concierge is situated in the reception area and can assist with any communal maintenance or cleaning queries and can also provide any other general information regarding the development. The concierge also performs round the clock site patrols and will also act as an emergency contact for residents on site.
Each property is fitted with a hard-wired smoke detector that has a battery back-up. The alarm is interlinked throughout the whole development to ensure safety and peace of mind for all occupants.
On hearing the alarm, please do not use the lifts. Please do not try to tackle the fire yourself by using the extinguishers, unless you are trained to do so.
There is a full sprinkler system installed into the whole building and within each property. The sprinkler system is designed to activate with the presence of high levels of heat from a fire. The heat from the blaze would then melt the sensor which in turn would activate the sprinkler, discharging water at a rate to contain the fire. Should there be a fire that is affecting the whole building, then the sprinkler system will activate throughout.
Please use designated emergency exit routes only. The information board located within the reception will provide you with information on where the emergency exits are, as well as the fire emergency procedure for the development. For further information, please contact the Managing Agent, Centrick Property.
Upon completion, a Checkmate Insurance Certificate for the Castle 10 Policy was issued. Problems with new homes are rare, however in the unlikely event that you do need this insurance, further information can be found on the Checkmate website: www.checkmate.uk.com. The warranty covers the build for 10 years, under which the developer provides cover for the first 2 years and Checkmate for the remaining 8 years covering.
Please note that general wear and tear and accidental damage will not be covered by your warranty.
For further information on what is included within the Checkmate Castle 10 Policy warranty, please click on the link below. Alternatively, Checkmate can be contacted on: 020 7933 2626.
To report an issue within your apartment, then please click here.
Customer Satisfaction
Seven Capital endeavour to provide the highest level of customer service. However, if for any reason you are dissatisfied with any aspect of the building or the service that you have received, then please contact our Customer Care team at customerservice@sevencapital.com.
We would love to receive your feedback and would appreciate it if you could complete a brief customer survey by clicking the link below:
The OSO electric hot water cylinder is located within the storage cupboard of the property.
The controller for the hot water cylinder is also located within the storage cupboard of the property. The controller will need to be programmed in order to set the timings to provide hot water as required.
Any faults with the hot water cylinder or the controller will be covered under the warranty for the property. Prior to reporting an issue, it is suggested that the controller is checked for power and to identify if it has tripped on the fuse board in the first instance. If something is tripping out the electrics, it is the responsibility of the occupier to identify where the fault lies. This can be done by unplugging all electrical items, resetting the trip switches and plugging the items back in one by one to identify the source of the fault.
Hatt Kitchens have fitted the kitchens at Churchill Place. The kitchen is fitted with integrated appliances which include: a microwave oven, hob, cooker hood, dishwasher (if applicable), washer dryer, fridge freezer and wine cabinet (if applicable).
There is an anthracite gloss (dark grey) & white gloss finish to the kitchen cupboards and a pure white Corian work surface. The penthouse apartments have a pearl grey gloss finish to the kitchen cupboards and a pure white Corian work surface.
In order to get the maximum benefit from your new kitchen, please take time to read through the following notes below on how to care for and preserve your new kitchen.
The main entrance door to your property is to a full British Standard specification and is also fire compliant. It is fitted with 3 hinges, a Euro Cylinder Sash Lock with a thumb turn and a spyhole for your security. Front doors to the property cannot be replaced without seeking advice from the Managing Agent, Centrick Property, as this could jeopardise the fire integrity of your property. Please contact the Managing Agent, Centrick Property for their procedure on how to apply for consent to change the front door to your property.
Intercom System
There is an individual video intercom system within your property that is linked to the main entrance doors to the development. This allows each resident control of visitors into the building. In order to prevent security issues within the development, please do not provide access to anyone who you are not familiar with.
A hard-wired smoke detector that has a battery back-up is located within each property. There is also a hard-wired heat alarm that has a battery back-up fitted within the kitchen of each property. The alarms are interlinked throughout the whole development to ensure safety and peace of mind for all occupants.
You should regularly test the detectors by pressing the button on the device and also ensure that the batteries are changed regularly to allow for the detectors to work to their optimum. For your own safety, smoke detectors should not be removed from their fixtures or covered and also need to be well maintained.
There is a full sprinkler system installed into the whole building and within each property. The sprinkler system is designed to activate with the presence of high levels of heat from a fire. The heat from the blaze would then melt the sensor which in turn would activate the sprinkler, discharging water at a rate to contain the fire. Should there be a fire that is affecting the whole building, then the sprinkler system will activate throughout.
The information board located within the reception will provide you with information on where the emergency exits are, as well as the fire emergency procedure for the development. Please ensure that you familiarise yourself with this information. For further information, please contact the Managing Agent, Centrick Property.
The lifts are located on every floor of the development in the reception area to the development. Please note that only one of the lifts serves both the upper and lower levels of the car park.
Lift doors must not be wedged open or held for any period of time, as this can cause them to malfunction. Please take the appropriate precautions when transporting large and bulky items such as furniture within the lifts, in order to prevent damage from being caused. In the event of a fire, please do not use the lifts.
If you experience any issues within the lifts, then please dial the emergency number using the internal lift alarm instructions or contact the Managing Agent, Centrick Property without delay. Any general maintenance issues with the lifts should be reported to the Managing Agent, Centrick Property.
Your property is fitted with either a Beko Built-in Oven or a Siemens Built-in Oven that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the manuals for guidance, care and maintenance of your appliance:
Your property is fitted with either a Beko Built-in Hob or a Siemens Built-in Induction Hob that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the manuals for guidance, care and maintenance of your appliance:
Your property is fitted with a Beko Cooker Hood that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the manual for guidance, care and maintenance of your appliance:
The video below demonstrates how to use the built-in hob and cooker hood:
Fridge/Freezer
Your property is fitted with a Beko Combi Built-in Fridge/Freezer that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the manual for guidance, care and maintenance of your appliance:
The fridge/freezer should be defrosted every six months to maintain an excellent working condition and prevent the build-up of ice. When de-frosting the fridge freezer, please ensure that there is no resting water on the housing unit as this will cause damage. You may want to protect the unit with dry clothes to avoid this from happening.
If the fridge/freezer is not working, please ensure that the appliance is turned on at the multi-switch panel located in your kitchen. Please make sure that it is on by pressing the switch down. If the fridge/freezer still does not work, please check that the consumer unit has not tripped out. All of the switches should be in the upwards position.
The video below demonstrates how to use the fridge/freezer:
Washer-Dryer
Your property is fitted with a Beko Washer-Dryer that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the manual for guidance, care and maintenance of your appliance:
Your property is fitted with a Beko Dishwasher that is covered by a 2 year manufacturer’s warranty. Please see the below PDF version of the manuals for guidance, care and maintenance of your appliance:
The video below demonstrates how to use the dishwasher:
Wine Cabinet (If Applicable)
Your property is fitted with a Caple Undercounter Wine Cabinet that is covered by a 2-year manufacturer’s warranty. Please see the below PDF version of the manual for guidance, care and maintenance of your appliance:
Churchill Place is located within Basingstoke, which is part of the borough of Basingstoke and Deane and also part of the parliamentary constituency of Basingstoke. There are a large number of roundabouts within Basingstoke and it is for this reason why it is often nicknamed “Doughnut City” or “Roundabout City”.
The name Basingstoke is believed to have been derived from the town’s position as the outlying western settlement of Basa’s people. The word ‘stoke’ means outlying settlement or it possibly refers to a stockade that surrounded the settlement in early medieval times.
Basingstoke is an old market town which expanded in the mid 1960’s as a result of an agreement between London County Council and Hampshire County Council. The area then developed rapidly after World War Two in order to accommodate part of the London ‘overspill’ as perceived under the Greater London Plan in 1944. Basingstoke market was mentioned in the Domesday Book of 1086 and it remained a small market town until the early 1960’s. At the start of World War Two, the population was little more than 13,000.
The area of Basingstoke has a wide diversity of musical groups ranging from brass bands to symphony orchestras. The Basingstoke Concert Band, is a traditional wind band which has now been in existence for more than 35 years. The band was started in 1975 by Lawrie Shaw, who was the first headteacher of Brighton Hill Community School which opened in Basingstoke that same year. Lawrie formed the band as an evening class for amateur wind players and it was then known as the Brighton Hill Centre Band. In the years immediately after World War Two, the Basingstoke Symphony Orchestra was conducted by D. Cecil Williams. Due to its success, the orchestra was able to attract the talents of such visiting soloists as Clifford Curzon and Myra Hess.
