Welcome Page – Churchill Place

IMPORTANT NOTICE:

The warranty defect period has now expired on your apartment; however, the build warranty is still in place. Please refer to your completion documentation for reference.

Any issues raised for the apartment will not be instructed, we therefore ask that any issues you have are referred to your Landlord/Letting Agent or Estate Management for communal issues.

Please continue to use the Information Hub to your advantage by referring to appliance manuals or any troubleshooting guides that may be of help to you.

Our Information Hub has been created to provide a wealth of information on Churchill Place, your property and the surrounding area of Basingstoke.

To explore the Information Hub, simply use the tabs above to help you locate your local service providers and identify documentation and videos on appliances. You will also find details on how to report issues with your apartment.

We’ve designed the Information Hub to be quick and easy to use. However, if you have any questions or queries, please contact us – your feedback is always welcome.

Please note: Access to the Hub is permitted to tenants, owners and letting agents.

Windows & External Doors – Churchill Place

External Doors

The main double doors on the front of the building are kept permanently closed and locked by means of overhead door closers and magnetic locks. The doors can be released by:

– Placing your pedestrian access fob against the control panel outside the main entrance door.

– Pressing the door release to the side of the door from inside the reception area.

– Pressing the door release button on the intercom phone within your property to allow access; when the video entry system inside the property has been activated by a visitor from the control panel outside the building.

Please note that the fire escapes in the development must be kept locked and must only be used in the event of a fire.

Windows

The windows in your property are either new or existing powder coated aluminium glazed units. Please note that some of the windows within the development are the existing original windows. The opening of the sashes are restricted in order to meet building regulations.

The internal cleaning of the windows is the responsibility of the occupier and must be carried out in a safe manner. The external cleaning of the windows is the responsibility of the Managing Agent, Centrick Property.

Plumbing – Churchill Place

Stop Cock

Each property is fitted with a stopcock to fully isolate the water supply to each individual property. These are located outside of the front door to each property within the corridor just above the ceiling void. They are located here for the ease of being able to isolate the water supply to a property in the event that the occupier isn’t available at the time of an emergency.

Isolation Valves

Each plumbed in fixture and fitting pipework within the property is fitted with isolation valves, meaning that you can isolate the water supply to any fitting rather than turning the water off to the whole of your property via the stopcock. The isolation valves can be found for the supplies to the toilet, washbasin, kitchen sink, washing machine and dishwasher.

There is also an isolation valve within the storage cupboard of each property which isolates the water to the whole property when turned to the off position.

Please see the below video and guidance on how to isolate the water supply to a fitting within your property.

Waste Plumbing

Waste water from your kitchen and bathroom runs through the pipework directly into the drainage system. You are responsible for the maintenance of all the fittings and waste pipes within your property.

If you find that a washbasin, sink, bath or shower is taking longer than normal to drain, then you can use a chemical drain cleaner which is readily available from all good DIY stores. Alternatively, please seek professional advice. You can prevent your sinks and plug holes from becoming blocked by regularly cleaning them.

Please refrain from putting food waste, oils or any fats into sinks, as this may cause blockages. Do not dispose of anything other than toilet tissue in the toilets. Items such as nappies, wipes and sanitary items should not be disposed of down the toilet as the system is not designed to deal with such items. Flushing items such as these may result in an expensive blockage for which you would be liable.

Post Box – Churchill Place

Post boxes for all of the properties are located within the main entrance reception area in the post room directly opposite from the lifts.

If you require a replacement post box key, then you will need to contact the Managing Agent, Centrick Property to place an order for a replacement. Replacement post box keys are chargeable by the Managing Agent, Centrick Property and you are responsible for paying the additional cost incurred.

Transport – Churchill Place

Motorway

The nearest motorway to the development is the M3.

Train

Basingstoke Railway Station is the closest station to the development with it being only a 10 minute walk away.

Bus Routes

There are a number of bus stops within walking distance of the development. Please visit http://www.travelinesw.com/ for further information.

 

Airport

Both Heathrow Airport and Southampton Airport are within an hour’s drive from the development.

For further details please visit either https://www.heathrow.com/ or https://www.southamptonairport.com/.

 

Utilities & Meter Readings – Churchill Place

Council Tax

The local council is Basingstoke and Deane Council. For further information, please visit their website at https://www.basingstoke.gov.uk/counciltax.

Electric 

The electricity meter for each individual property is located within the storage cupboard of each individual property. 

The electricity provider for the development is Scottish Power. For further information, please visit their website at https://www.scottishpower.co.uk.

Water 

The water meter for each individual property is located within the communal riser cupboard on each floor of the development. 

Should you require a meter reading for your property, then please contact the Managing Agent, Centrick Property.

South East Water are the water supplier for the development. For further information, please visit their website at https://southeastwater.co.uk.

 

Please note that you are liable for all utility payments and council tax from the date of legal completion of your property.

 

Ventilation – Churchill Place

There is an air ventilation system with your property that should be left on at all times.

Keeping the ventilation system switched on will reduce the moisture produced by everyday activities such as cooking, ironing and showering.

Wall Finishes – Churchill Place

Each property is finished in white matt emulsion to the walls and ceiling. The woodwork within each property is finished in white gloss.

Download – Johnstones Jonmat Premium Contract Matt – Product Data Sheet

Download – Johnstones Professional Gloss – Product Data Sheet

The bathroom is fitted with full height wall tiles to the shower area.

Download – Bathroom Wall & Floor Tiles – Cleaning & Care Guide

Download – Bathroom Wall & Floor Tiles – Stain Cleaning Guide

 

Signs of cracking and shrinkage are normal as your apartment has a ‘drying out’ period of between 9-12 months. Water has been absorbed during construction and it is important that the drying out period is gradual. This can be achieved by:

–  Ensuring that the property is well ventilated.

– Using the heating sparingly during the first few months.

– Reducing condensation as much as possible by covering pans whilst cooking, drying clothes in well ventilated rooms, closing kitchen/bathroom doors to prevent steam from travelling through the property, using extractors, wiping down moisture off surfaces and maintaining a low background heat.

If you are concerned about a crack, then please email a photo by logging an issue on the Seven Capital Information Hub and a response will be provided by our Aftersales team. Ordinarily cracks can be dealt with during normal decoration once the property has dried out, however large cracks of a certain thickness will be covered under warranty.

White deposits may appear on wall surfaces which is called efflorescence. Efflorescence can be caused by the natural seepage of salts used in the construction materials. This should not be of concern, as the marks can be wiped down with a dry stiff brush. It is important not to wash the marks, as it will make the issue worse.

Health and Safety – Churchill Place

Each property is fitted with a hard-wired smoke detector that has a battery back-up. The alarm is interlinked throughout the whole development to ensure safety and peace of mind for all occupants.

On hearing the alarm, please do not use the lifts. Please do not try to tackle the fire yourself by using the extinguishers, unless you are trained to do so.

There is a full sprinkler system installed into the whole building and within each property. The sprinkler system is designed to activate with the presence of high levels of heat from a fire. The heat from the blaze would then melt the sensor which in turn would activate the sprinkler, discharging water at a rate to contain the fire. Should there be a fire that is affecting the whole building, then the sprinkler system will activate throughout.

Please use designated emergency exit routes only. The information board located within the reception will provide you with information on where the emergency exits are, as well as the fire emergency procedure for the development. For further information, please contact the Managing Agent, Centrick Property.

Help Centre – Churchill Place

Contact Telephone Numbers

Seven Capital: Customer Service: 0121 296 1548 (option 3)

Aftersales: 0121 296 1548 (option 2)

Emergency Water: 0333 000 3330 (South East Water)
Electrical Faults: 0800 40 40 90 (National Grid)
Centrick Property Management Services (24/7): 03330 124 125

Home Warranty Information

Upon completion, a Checkmate Insurance Certificate for the Castle 10 Policy was issued. Problems with new homes are rare, however in the unlikely event that you do need this insurance, further information can be found on the Checkmate website: www.checkmate.uk.com. The warranty covers the build for 10 years, under which the developer provides cover for the first 2 years and Checkmate for the remaining 8 years covering.

Please note that general wear and tear and accidental damage will not be covered by your warranty.

For further information on what is included within the Checkmate Castle 10 Policy warranty, please click on the link below. Alternatively, Checkmate can be contacted on: 020 7933 2626.

https://www.checkmate.uk.com/Downloads/CheckmateHomeownersGuide.pdf

To report an issue within your apartment, then please click here.

Customer Satisfaction

Seven Capital endeavour to provide the highest level of customer service. However, if for any reason you are dissatisfied with any aspect of the building or the service that you have received, then please contact our Customer Care team at customerservice@sevencapital.com.

We would love to receive your feedback and would appreciate it if you could complete a brief customer survey by clicking the link below:

http://web.sevencapital.com/sevencapitalcom-a06fl/pages/7a3f3f2d0c7de71180ce0050568a5943.html