Each apartment is fitted with a hard wired and battery back up smoke detector with the alarm being interlinked throughout the whole property block ensuring safety and peace of mind for all occupants.
On hearing the fire alarm please do not use lifts and please do not try to tackle the fire by using the extinguishers to put the fire out yourself unless you are trained to do so.
Please use designated emergency exit routes only. The information board will provide you with information on where the emergency exits are, alternatively please ask the concierge.
There is a full sprinkler system installed into the whole building and within each apartment. The sprinkler system is designed to activate with the presence of high levels of heat from a fire. The heat melts the sensor which activates the sprinkler, discharging water at a rate to contain the fire. Should there be a fire that is affecting the whole building then the sprinkler system will activate throughout.
Please refer to the fire emergency procedures for the development that are displayed on the Centrick Property noticeboards throughout the building.
Your OSO electric hot water cylinder is located within the storage cupboard of your apartment.
The controller for the water is also located here. You will need to progamme the controller to set the timings to provide hot water as required.
Any faults with the immersion heater or the time clock will be covered under the warranty. It is suggested that the time clock is checked for power and to identify if it has tripped on the fuse board. If something is tripping out the electrics, it would be down to the occupier to identify where the issue is by unplugging all electrical items, resetting the switch and plugging the items back in one by one.
If you have purchased a furniture pack from Seven Capital as part of your investment, your items (excluding items from the accessory package) are covered by a two year manufacturer’s warranty from installation and window dressings purchased through Seven Capital are covered by a one year manufacturer’s warranty. This does not cover general wear and tear or damage.
Your apartment is fitted with a combination of wood effect laminate, tile coverings and carpet.
When cleaning your laminate flooring there are a number of factors to consider. The floor is not waterproof, therefore, whilst any spills should be cleaned up quickly, nothing more than a damp cloth should be used and residue dried off immediately. Do not use a wet mop as this can cause water to seep into and under the laminate causing the floor to warp. Regularly remove dirt using a dry mop or soft broom. Avoid using a vacuum cleaner on your laminate as this can cause scratches. Do not use harsh or scouring devices as this will cause abrasion. Furniture should never be pushed or dragged across the floor as this will cause damage.
Carpet is fitted in your bedrooms and the bathrooms are fitted with porcelain tile floor coverings.
Should you discover a fire, dial 999 immediately to report to the emergency services.
Do not panic or stop to collect belongings
Do not attempt to tackle the fire using the fire extinguisher within the communal areas unless trained to do so
It is essential that you familiarise yourself with the building fire strategy plan, including where extinguishers and escape routes are located. The full fire strategy for the building can be found in the attachment below. All details will also be displayed throughout the communal areas. Please contact the Managing Agent, Centrick Property for further details.
There are pendant lights and LED spotlights located throughout your apartment. Please see details below:
• The bathroom, kitchen and hall are fitted with spot lights
• The living area and bedrooms are fitted with pendant lighting
• The store cupboard has a ceiling baton light
• There are down lights under the kitchen wall cupboards
Heating
The apartment is fitted with a wall mounted electric panel heaters within your apartment. The heater has a timer panel, which allows you to programme the heating to your specific requirements.
Please see the demonstration video on how to use the heater. Alternatively please read the instruction manual before reporting a fault.
Please remember to turn the spur switch next to the heater to on. If there is no electricity to the heaters please check that the RCD has not tripped in the consumer unit.
The bathrooms are fitted with a Kudox electric ladder style towel rail. Please read the instruction manual for further details.
Please remember to turn the spur switch outside the bathroom to on. If there is no electricity to the lights please check that the RCD has not tripped in the consumer unit.
Your consumer unit (fuse board) is located within the storage cupboard or hallway of your apartment. They are fitted with British Standard RCD (circuit breaker/cut out) for your safety.
The RCD will shut down if there is an electrical problem with the circuit. Each circuit is labelled in the consumer unit. The RCD will trip if there is a problem with a particular circuit, which is a safety feature to protect you from electrocution.
Common issues to trip an RCD are light bulbs blowing, problems with the kitchen appliances or electrical equipment ie. toasters, kettles, irons, TV’s and laptops. To reset the fuse board, push the RCD. If the RCD will not reset then there is problem with one of the appliances or electrical equipment.
Please see the demonstration video on how to use the consumer unit. Alternatively please read the instruction manual for further details.
The property has a TV, telephone and internet point in the living area. All points are pre-wired by OFNL (Open Fibre Networks Limited) and the fibre optic infrastructure at the development is maintained and operated by OFNL who specialise in full fibre services.
There are a variety of service providers that you can choose from for your broadband and telephone services. Once you have contacted your chosen broadband provider, a wireless router will be posted to you to enable you to complete the set up in your new home. Should you encounter any problems with your broadband or telephone, then please contact your chosen service provider in the first instance. For further information, please visit www.ofnl.co.uk/residents-businesses/available-isps.
The fibre infrastructure fitted by OFNL provides Freeview TV via a communal satellite as standard, therefore you will not need to attach an additional aerial or satellite to the exterior of the building. You will be able to receive these channels by plugging your TV into an aerial point and selecting auto-tune on your television. For additional television packages, you can choose from the selection of providers listed below. Should you experience any problems with the TV signal including pixilation, please ensure your television is set up and tuned correctly in the first instance. Should this not resolve the problem, then please contact OFNL on 02921 678 550 or by visiting www.ofnl.co.uk/get-in-touch.
To set up your TV, telephone and broadband services, please select the best deal for your individual requirements by choosing one of the following service providers:
Please Note: It is the responsibility of the occupier to acquire their own television license which can be sourced by visiting www.tvlicensing.co.uk.
Fused Spur Sockets
Your appliances are wired to a fused spur on the wall in the kitchen area. Please ensure that the spur is switched on for the appliances to operate. If an appliance is not working, first check the electrics, then check that the RCD has not tripped, see consumer unit demonstration video. If there is electric to the apartment and the RCD has not tripped. Please see kitchen demonstration video.
Smoke alarm
There is a hard-wired battery back-up smoke detector within each apartment. If you hear the alarm, it’s important that you follow the fire evacuation procedures displayed in your apartment handbook and on the noticeboards throughout the building. Please see the smoke alarm manual below for further details.
Hatt Kitchen have fitted the kitchens at Broadway. The kitchen is fitted with integrated appliances which include the oven, hob, cooker hood and fridge freezer. There is a white gloss finish to the kitchen cupboards.
In order to get the maximum benefit from your new kitchen, please take time to read through the following brief notes below on how to care and preserve your new kitchen.
Your OSO electric hot water cylinder is located within the Airing cupboard of your apartment and comes with a 25 year manufacturers guarantee that is to be activated by the owner of the property.
Each apartment is fitted with a stopcock to isolate the water supply fully to each apartment individual. These are located outside of each apartment main entrance door in the corridor area above the ceiling void. They are located here for ease of isolating water should an occupier not be available in the event of an emergency.
Isolation Valves
Each plumbed in fixture and fitting pipework within the apartment is fitted with isolation valves meaning that you can isolate the water supply to any fitting rather than turning the water off to the whole of your apartment via the stopcock. The isolation valves can be found for supply to the toilet, washbasin, sink and washing machine.
Please see the below video and guidance on how to isolate a water supply to a fitting within your apartment.
Waste Plumbing
Waste water from your kitchen and bathroom runs through the pipework directly into the drainage system. You are responsible for the maintenance of all the fittings and waste pipes within your apartment.
If you find that a sink, bath or shower is taking longer than normal to drain you can use a chemical drain cleaner which is readily available from all good DIY stores. Alternatively please seek professional advice.
You can prevent your sinks and plug holes from becoming blocked by regularly cleaning them.
VERY IMPORTANT
Please refrain from putting food waste, oils or any fats into sinks as the may cause blockages. Do not dispose of anything other than toilet tissue in the toilets, including nappies, wipes and sanitary items as the system is not designed to deal with such items and will result in an expensive blockage for which you will be liable.
The main double doors on the front of the building are kept permanently closed and locked by means of overhead door closers and magnetic locks. The doors can be released by:
– Placing your apartment access fob against the control panel outside the main entrance door
– Pressing the door release on the right side of the door inside the reception area
– Pressing the door release on your video panel to allow access, when the video entry system inside the apartment has been activated by a visitor from the control panel outside the building
The windows in your apartment are black opaque installed by Guardian Window Films. The internal cleaning of the windows is the responsibility of the occupier and must be carried out in a safe manner. The external cleaning of the windows is the responsibility of Centrick Property Management.
Fire escapes in the development must be kept locked and must only be used in the event of a fire.
