Hatt Kitchen have fitted the kitchens at Bridgewater House. In order that you may obtain the maximum benefit from your new kitchen, please take time to read through the following brief notes below on how to care and preserve your new kitchen.
Development Name: Bridgewater House
Help Centre – Ridley House
Contact Telephone Numbers:
| Customer Service Team: | Customer Service Team – 0121 296 1548 (opt 1)
Aftersales Team – 0121 296 1548 (opt 2) |
| Emergency Water: | 0800 783 4444 (Severn Trent Water) |
| Electrical Fault: | 0800 40 40 90 (National Grid) |
| Centrick Property Estate Management Services (24/7): | 03330 124 125 |
Home Warranty Information
Upon completion, a Checkmate Insurance Certificate for the Castle 10 Policy was issued. Problems with new homes are rare however in the unlikely event that you do need this insurance, further information can be found on the Checkmate website: www.checkmate.uk.com. The warranty covers the build for 10 years under which the developer provides cover for the first 2 years and Checkmate for the remaining 8 years.
Please note that general wear and tear will not be covered by your warranty.
For further information on what is included within the checkmate 10 year warranty, please click on the link below. Alternatively Checkmate can be contacted on: 020 7933 2626.
https://www.checkmate.uk.com/Downloads/CheckmateHomeownersGuide.pdf
To report an issue within your apartment, please click here.
Customer Satisfaction
Seven Capital endeavour to provide the highest level of customer service. However, if for any reason you are dissatisfied with any aspect of the building and the service that you have received, please contact Customer Care: customerservice@sevencapital.com
We’d love to get your feedback, please click the below link to complete a brief customer survey:
http://web.sevencapital.com/sevencapitalcom-a06fl/pages/7a3f3f2d0c7de71180ce0050568a5943.html
Plumbing – Bridgewater
Immersion Hot Water
Your OSO electric hot water cylinder is located within the Airing cupboard of your apartment and comes with a 25 year manufacturers guarantee that is to be activated by the owner of the property.
Stop Cock
Each apartment is fitted with a stopcock to isolate the water supply fully to each apartment individual. These are located outside of each apartment main entrance door in the corridor area above the ceiling void. They are located here for ease of isolating water should an occupier not be available in the event of an emergency.
Isolation Valves
Each plumbed in fixture and fitting pipework within the apartment is fitted with isolation valves meaning that you can isolate the water supply to any fitting rather than turning the water off to the whole of your apartment via the stopcock. The isolation valves can be found for supply to the toilet, washbasin, sink and washing machine.
Please see the below photographs and guidance on how to isolate a water supply to a fitting within your apartment.
Waste Plumbing
Waste water from your kitchen and bathroom run through the pipwork directly into the drainage system. You are responsible for the maintenance of all fittings and waste pipe within your apartment.
If you find that a sink, bath ir shower is taking longer than normal to drain you can use a chemical drain cleaner which is readily available from all good DIY stores. Alternatively please seek professional advice.
You can prevent your sinks and plug holes from becoming blocked by regular cleaning.
VERY IMPORTANT
Please refrain from putting food waste, oils or any fats into sinks as this can cause blockages. Do not dispose of anything other than toilet tissue in the toilets, including nappies, wipes or sanitary items as the system is not designed to deal with such items and will result in a expensive blockage for which you will be liable for.
General Information-Bridgewater
Bridgewater House Details
Address: Bridgewater House, Blackpole Lane, Worcester, WR4 9FH
Telephone: 0121 296 1548
Email Address: customerservice@sevencapital.com
Number of apartments: 75
Managing Agent
Centrick Property
Address: 102 Colmore Row, Birmingham, B3 3AG
Telephone: 03330 124 125
Ventilation – Bridgewater
Bathroom Ventilation
There is an extractor fan fitted in the bathroom. The fan is connected to the light switch. When the light is turned on the fan starts. The fan has a boost feature which starts automatically when the moisture in the room reaches a certain level. The fan will automatically run until the moist has been removed from the room even if you have turned the light off. There is an isolation switch outside the bathroom.
Kitchen Ventilation
There is an extractor fan fitted in the kitchen. The fan is connected to the light switch. When the light is turned on the fan starts. The fan has a boost feature which starts automatically when the moisture in the room reaches a certain level. The fan will automatically run until the moisture has been removed from the room even if you have turned the light off. There is an isolation switch outside the bathroom.
Washing Machine Cupboard Ventilation
There is an extractor fan fitted in the washing machine cupboard. The fan is connected to the light switch. When the light is turned on the fan starts. The fan has a boost feature which starts automatically when the moisture in the room reaches a certain level. The fan will automatically run until the moist has been removed from the room even if you have turned the light off. There is an isolation switch outside the bathroom.
Health & Safety – Bridgewater
Health & Safety
It is essential that you familiarise yourself with the building fire strategy plan, including where extinguishers and escape routes are located. This information is displayed throughout the communal areas. Please contact the Managing Agent for further details.
Fire Strategy
The emergency procedures for the building:
- Should you discover a fire, dial 999 immediately to report to the emergency services.
- DO NOT PANIC OR STOP TO COLLECT BELONGINGS.
- Do not attempt to tackle a fire.
- All details will also be displayed on the property management notice boards throughout the development.
Furniture- Bridgewater
If you have purchased a furniture pack from Seven Capital as part of your investment, your items (excluding items from the accessory package) are covered by a 2 year manufacturer’s warranty. This does not cover general wear and tear or user abuse.
For full guidance on maintenance, repair, assembly and care instructions, please refer to the guides below:
Download Azzuro Coffee Table Instructions
Download Dene Bedroom Furniture Specification
Download Franco Dining Chair Instructions
Download Havana Dining Table Instructions
Download Lazio Dining Table Instructions
Download Marco Chair Instructions
Fire Strategy-Bridgewater
Health and Safety
It is essential that you familiarise yourself with the building fire strategy plan, including where extinguishers and escape routes are located. This information is displayed throughout the communal areas. Please contact the Managing Agent for further details.
Fire Strategy
The emergency procedures for the building are:
Should you discover a fire, dial 999 immediately to report to the emergency services.
- Do not panic or stop or collect belongings
- Do not attempt to tackle the fire using the fire extinguishers within the communal areas unless trained to do so.
The full fire strategy for the building can be found in the attachment below along with evacuation plans for the building.
All details will also be displayed on the Property management notice boards throughout the site.
Doors and Ironmongery-Bridgewater
Front Door
Your apartment front door and frame come to site as a set with your door prehung in the frame. The entrance door to your apartment is to a full British Standard & fire compliant. It is fitted with three hinges and a Euro Cylinder Sash Lock, with a thumb turn spyhole for your security. If you wish to change your front door or you require a replacement, please contact Centrick Property Management Services for further advice and guidance. There is no letter flap in your apartment door. Your post box is on the ground floor.
Internal Doors
The internal doors come to site as a set with your door prehung in the frame. The doors and frames were purchased from Brystewood Architectural Joinery, 01623 411 415, www.brystewood.co.uk.
Front Door Ironmongery
Hinge
The door hinge is a Union Power LOAD hinge. Please refer to the product data sheet.
Door Handle
The door handle is a Zoo Architectural Hardware lever handle. Please refer to the product data sheet.
Door Lock Body
The front door lock is a Zoo Architectural Hardware mortice lock latch. Please refer to the product data sheet.
Door Lock and Thumb Turn
The front door lock is a Euro Spec Architectural Hardware lock and thumb turn. Please refer to the product data sheet.
Door Escutcheon
The front door escutcheon is a Zoo Architectural Hardware mortice lock latch. Please refer to the product data sheet.
Door Closer
The front door closer is manufactured by Boss Door Controls. Please refer to the product data sheet.
Bathroom Door Ironmongery
Hinge
The door hinge is a Union Power LOAD hinge. Please refer to the product data sheet.
Door Handle
The door handle is a Zoo Architectural Hardware lever handle. Please refer to the product data sheet.
Door Lock
The bathroom door lock is a Zoo Architectural Hardware mortice lock. Please refer to the product data sheet.
Door Latch
The bathroom door latch is a Zoo Architectural Hardware mortice latch. Please refer to the product data sheet.
Door Thumb Turn
The bathroom door has a thumb turn on the inside of the door to lock it with a safety screw turn on the outside. The manufacturer is a Zoo Architectural Hardware bath turn. Please refer to the product data sheet.
Door Ironmongery Generally
Hinge
The door hinge is a Union Power LOAD hinge. Please refer to the product data sheet.
Door Handle
The door handle is a Zoo Architectural Hardware lever handle. Please refer to the product data sheet.
Door Latch
The bathroom door latch is a Zoo Architectural Hardware mortice latch. Please refer to the product data sheet.
Door Stop
Door stops are fitted in various locations. The manufacturer is a Zoo Architectural Hardware. Please refer to the product data sheet.
Utilities-Bridgewater
Electric
The main electricity meter system at Bridgewater House is a central metering system. There is one main meter for electricity with smaller sub meters within each apartment recording the consumption of electricity used.
The meters will automatically take readings every 30 minutes, producing an accurate and consistant reading, commencing from the day of completion of the property. If you wish to view the readings you will need to contact the Managing Agent Centrick or alternatively Ginger Energy who will assist you further.
Ginger Engery will send monthly electricity invoices to the owner of the apartment or the tenant if the apartment is rented out. It will be the responsibility of the owner or their letting agent to advise Ginger Energy when tenants move in and out.
For further details please contact the Managing Agent Centrick on 03330 124 125 or alternatively Ginger Energy on 0844 544 0130 or via email – bridgewater@gingerenergy.co.uk.
Water
Severn Trent Water bill Bridgewater House. For further information please visit their website www.stwater.co.uk
Council Tax
You are liable for Council Tax payments from the date of legal completion of the property. For further details please visit their website www.worcester.gov.uk/counciltax