Help Centre – One Thames Valley

Contact Telephone Numbers

Seven Capital: Customer Service: 0121 296 1548 (option 3)

Aftercare: 0121 296 1548 (option 2)

Emergency Water: 0333 000 0365 (South East Water)
Electrical Faults: 0800 40 40 90 (National Grid)
Seven Living Estate Management:  0121 468 3264

 

Home Warranty Information

Upon completion, a Checkmate Insurance Certificate for the Castle 10 Policy was issued. Problems with new homes are rare, however in the unlikely event that you do need this insurance, further information can be found on the Checkmate website: www.checkmate.uk.com. The warranty covers the build for 10 years, under which the developer provides cover for the first 2 years and Checkmate for the remaining 8 years.

Please note that general wear and tear and accidental damage will not be covered by your warranty.

For further information on what is included within the Checkmate Castle 10 Policy warranty, please click on the link below. Alternatively, Checkmate can be contacted on: 020 7933 2626.

https://www.checkmate.uk.com/Downloads/CheckmateHomeownersGuide.pdf

To report a warranty issue within your apartment, please click here.