Help Centre – Graven Hill

SevenCapital Aftercare Team

Our dedicated Aftercare Team are on hand to deal with any warranty issues within the property that may arise within the first 2 years from the commencement date of the policy (please see the ‘Warranty Information & Extended Warranties’ section below for further information).

Warranty issues should be logged through the ‘Report an Issue’ tab at the top of this page.

Please Note: SevenCapital will not cover any costs incurred if you fail to follow the above procedure.

SevenCapital Aftercare Team Details
Office Hours: Monday to Friday 8:30am to 5:30pm
Telephone: 0121 296 1548 (option 2) or 0121 272 9998
Email Address: aftersales@sevencapital.com

Out of Hours Procedure

If you discover an urgent issue within the property outside of the normal working hours of the Aftercare Team, then please log the issue using the ‘Report an Issue’ tab at the top of this page, as per the usual reporting procedure.

Any warranty issues logged outside of office hours that are identified as an emergency, will be actioned accordingly by one of our out of hours Aftercare Team representatives. Any non-emergency issues logged will be actioned accordingly the following working day.

Please Note: SevenCapital will not cover any costs incurred if you fail to follow the above out of hours procedure.

Warranty Information & Extended Warranties

Upon legal completion of the property, the purchaser’s solicitor was issued with a Protek Insurance Certificate which provides details relating to the commencement date of the warranty period for the property.

The warranty covers the build for 10 years, under which the developer (SevenCapital) provides cover for the first 2 years, with Protek covering the remaining 8 years.

Problems with new homes are rare, however in the unlikely event that you do need this insurance, further information can be found on the Protek website at www.protekwarranty.co.uk.  Please note that general wear and tear, accidental damage and misuse will not be covered by the warranty. For further information, Protek can be contacted on 0333 456 5040.

Important: Please be aware that changes to appliances, fixtures, fittings and finishes may result in the warranty being voided.

Some manufacturers may offer an extended or additional warranty for different items within the property. It is the responsibility of the owner to register their interest directly with the manufacturer for any extended or additional warranties on products.  It is also the responsibility of the owner to ensure compliance with any servicing or conditions stipulated by the manufacturer in order to uphold the warranty.

Electrical Installation Certificates

The Electrical Installation Certificate will have been provided to the owner on legal completion of the property.

Customer Satisfaction

Our multi-award-winning Customer Service Team at SevenCapital endeavour to provide the highest level of customer service. If you would like to provide feedback regarding any aspect of your property and/or the service that you have received, then please contact our Customer Service Team on 0121 296 1548 (option 3) or email customercare@sevencapital.com.

SevenCapital Customer Care Team Details
Office Hours: Monday to Friday 8:30am to 5:30pm
Telephone: 0121 296 1548 (option 3)
Email Address: customercare@sevencapital.com