Help Centre – Fabrick

Contact Telephone Numbers:

Seven Capital Customer Service Team:

Seven Capital Aftersales:

0121 296 1548 (opt 1)

0121 296 1548 (opt 4)

Emergency Gas:  0800 111999
Emergency Water: 0800 783 4444 (Severn Trent Water)
Electrical Fault: 0800 40 40 90 (National Grid)

Centrick Property Management Services (24/7):

03330 124 125 (opt 1)

Home Warranty Information

Upon completion, a Checkmate Insurance Certificate for the Castle 10 Policy was issued. If you experience any problems with your new home and in the unlikely event that you do need this insurance, further information can be found on the Checkmate website: The warranty covers the build for ten years under which the developer provides cover for the first two years and Checkmate for the remaining eight years. 

Please note that general wear and tear and damage will not be covered by your warranty.

For further information on what is included within the checkmate ten year warranty, please click on the link below. Alternatively Checkmate can be contacted on: 020 7933 2626.

To report an issue within your apartment, please click here.

Customer Satisfaction

Our multi award winning customer service team at Seven Capital endeavours to provide the highest level of customer service. If you would like to provide feedback regarding any aspect of your apartment and service that you have recieved  please contact Customer Care:

We'd love to get your feedback, please click here to complete a brief customer survey.