Contact Telephone Numbers:
|
Seven Capital Aftersales Seven Capital Customer Service Team: |
0121 296 1548 (opt 4) 0121 296 1548 (opt 1) |
| Emergency Water: | 0800 783 4444 (Severn Trent) |
| Electrical Fault: | 0800 40 40 90 (National Grid) |
| Centrick Property Management Services (24/7): | 03330 124 125 (opt 1) |
Home Warranty Information
Upon completion, a Checkmate Insurance Certificate for the Castle 10 Policy is issued. Problems with new homes are rare however in the unlikely event that you do need this insurance, further information can be found on the Checkmate website: www.checkmate.uk.com. The warranty covers the build for 10 years under which the developer provides cover for the first 2 years and Checkmate for the remaining 8 years.
Please note that general wear and tear will not be covered by your warranty.
To report an issue within your building in the first 2 year, please click here.
For further information on what is included within the checkmate 10 year warranty please click on the link below. Alternatively Checkmate can be contacted on 0207 933 2626.
https://www.checkmate.uk.com/Downloads/CheckmateHomeownersGuide.pdf
Customer Satisfaction
Seven Capital endeavour to provide the highest level of customer service. However, if for any reason you are dissatisfied with any aspect of the building and the service that you have received, please contact Customer Care: customerservice@sevencapital.com
We'd love to get your feedback, please click here to complete a brief customer survey.