Electrical – One Thames Valley


There are LED spotlights and pendant lights located throughout the property as follows:

  • LED spotlights – located in the entrance hallway, living area, bathroom and kitchen
  • Pendant Lighting – located in the bedroom area
  • Bayonet Lighting – located in the storage cupboard

Please Note: Pendant and bayonet light bulbs are not covered under warranty and it is the responsibility of the occupier to make replacements when necessary. 

When changing a lightbulb please ensure the light switch is in the off position, the consumer unit switches are in the off position and that the lightbulb has cooled down before you attempt to change it.


Your apartment is fitted with wall mounted electric panel heaters. Each wall mounted heater within the apartment has a control panel which allows you to programme the heating to your specific requirements.

Please remember to turn on the spur switch for the heater, which is located on the wall next to each individual heater. If there is no power to the heater, then please check that the RCD has not tripped in the consumer unit.

Please read the instruction manual below for further details:

Download – Heatstore HSDP1500 Panel Heater – Product Data Sheet

Towel Rail

The bathrooms are fitted with an electric ladder style towel rail.

Please remember to turn on the spur switch for the towel heater which is located just outside of the bathroom. If there is no power to the towel heater, then please check that the RCD has not tripped in the consumer unit.

Consumer Unit (Fuse Board)

The consumer unit (fuse board) is located within the storage cupboard of the property. Your consumer unit is fitted with British Standard RCD (circuit breaker/cut out) for your safety.The RCD will shut off if there is an electrical fault within the circuit, this is a safety feature which protects you from electrocution. Each circuit is labelled on the consumer unit.

Common issues which can trip an RCD are things such as: light bulbs blowing and/or problems with appliances or electrical equipment i.e. toasters, kettles, irons, TV’s and laptops etc. To reset the fuse board, you will need to push the RCD switch back to the upwards position. If the RCD will not reset,  then there is problem with one of the appliances or electrical equipment. Do not force the RCD switch back into position if there is resistance as this can cause damage to the consumer unit and can cause serious injury or death.

Some appliances (for example fridge freezer, dishwasher, washer dryer etc) are also wired to a fused spur on the wall, please ensure that the spur switch is in the on position to operate the appliance.

Please Note: It is the occupier’s responsibility to replace the fuse before reporting a fault with the product via the Report an Issue section.

Alternatively, please see the demonstration video below on how to use the consumer unit:

TV, Telephone and Internet

Your apartment has a TV, telephone and internet point in the living area. All points are pre-wired by OFNL. The fibre optic infrastructure at One Thames Valley is maintained and operated by OFNL who specialise in full fibre services.

For broadband and telephone services you can choose from a variety of service providers. Your chosen broadband provider will post a wireless router to you in the post to set up in your home. Should you encounter any problems with your broadband or telephone please contact your chosen service provider in the first instance. More information can be found at www.ofnl.co.uk/residents-businesses/available-isps.

For television services the fibre infrastructure fitted by OFNL provides Freeview TV via a communal satellite as standard, you will not need to attach an additional aerial or satellite to the exterior of the building. You will be able to receive these channels by plugging in your TV into an aerial point and selecting auto-tune on your television. For additional television packages you can choose from the selection of providers listed below. Should you experience any problems with the TV signal including pixilation please ensure your television is set up and tuned correctly. Should this not resolve the problem please contact OFNL on 02921 678 550 / www.ofnl.co.uk/get-in-touch

To set up your TV, telephone and broadband please select the best deal for you by choosing one of the following service providers:

See the Light – 0800 331 7638 / www.seethelight.co.uk

Love Your Broadband – 02087 607 669 / www.loveyourbroadband.co.uk

Direct Save Telecom – 0800 027 3930 / www.directsavetelecom.co.uk

Vfast Internet – 01227 668 901 / www.vfast.co.uk

Pure Broadband – 01482 778 838 / www.purebroadband.net/ftth

BreezTel – 08000 465 367 / www.breeztel.com

MTH Networks – 01536 661050 / www.mthnetworks.com

Air Broadband – 01223 653400 / www.airbroadband.co.uk

Kinetic Telecom – 01702 841841 / www.ktel.co.uk/ 

RedRaw Internet  – 01803 500009 / www.redrawinternet.com

You will need to create an account with your chosen provider to make payments.

Please Note: It is the responsibility of the occupier to acquire their own television license, this can be sourced by visiting: www.tvlicensing.co.uk

For further information on the providers, please see the OFNL Information Sheet below:

OFNL Information Sheet

Fused Spur Sockets

The kitchen appliances are wired to a fused spur on the wall in the kitchen area, panel heaters have a fused spur located on the wall next to them and towel heater fused spurs are located on the wall outside of the bathroom usually in the hallway.  Please ensure that the switch is in the on position for the appliances to operate.

If an appliance is not working, please first check the electrics and then check that the RCD has not tripped (please see the consumer unit demonstration video for further details). If there is power to the property and the RCD has not tripped, then please see the kitchen demonstration video on the appliances tab.

Smoke Alarm

There is a hard-wired battery back-up smoke detector within each apartment. It is strongly recommended that the occupier regularly tests the detectors by pressing the button on the device and ensure that the batteries are changed regularly to allow the detectors to work to their optimum. Smoke detectors are also located in the communal areas of the building.

If you hear the alarm, it’s important that you follow the fire evacuation procedures displayed in the property handbook and also on the noticeboards throughout the building.

Please see the manual below for further details:

Download – Aico Optical Smoke Alarm – Product Data Sheet

Electrical Installation Certificate

The Electrical Installation Certificate would have been provided upon legal completion of the property.