Electrical – One Thames Valley


There are LED spotlights and pendant lights located throughout the property as follows:

  • LED spotlights – located in the entrance hallway, living area, bathroom and kitchen
  • Pendant Lighting – located in the bedroom area
  • Bayonet Lighting – located in the storage cupboard

Please Note: Pendant and bayonet light bulbs are not covered under warranty and it is the responsibility of the occupier to make replacements when necessary. 

When changing a lightbulb please ensure the light switch is in the off position, the consumer unit switches are in the off position and that the lightbulb has cooled down before you attempt to change it.


Your apartment is fitted with wall mounted electric panel heaters. Each wall mounted heater within the apartment has a control panel which allows you to programme the heating to your specific requirements.

Please remember to turn on the spur switch for the heater, which is located on the wall next to each individual heater. If there is no power to the heater, then please check that the RCD has not tripped in the consumer unit.

Please read the instruction manual below for further details:

Download – Heatstore HSDP1500 Panel Heater – Product Data Sheet

Towel Rail

The bathrooms are fitted with an electric ladder style towel rail.

Please remember to turn on the spur switch for the towel heater which is located just outside of the bathroom. If there is no power to the towel heater, then please check that the RCD has not tripped in the consumer unit.

Consumer Unit (Fuse Board)

The consumer unit (fuse board) is located within the storage cupboard of the property. Your consumer unit is fitted with British Standard RCD (circuit breaker/cut out) for your safety.The RCD will shut off if there is an electrical fault within the circuit, this is a safety feature which protects you from electrocution. Each circuit is labelled on the consumer unit.

Common issues which can trip an RCD are things such as: light bulbs blowing and/or problems with appliances or electrical equipment i.e. toasters, kettles, irons, TV’s and laptops etc. To reset the fuse board, you will need to push the RCD switch back to the upwards position. If the RCD will not reset,  then there is problem with one of the appliances or electrical equipment. Do not force the RCD switch back into position if there is resistance as this can cause damage to the consumer unit and can cause serious injury or death.

Some appliances (for example fridge freezer, dishwasher, washer dryer etc) are also wired to a fused spur on the wall, please ensure that the spur switch is in the on position to operate the appliance.

Please Note: It is the occupier’s responsibility to replace the fuse before reporting a fault with the product via the Report an Issue section.

Alternatively, please see the demonstration video below on how to use the consumer unit:

TV, Telephone & Internet

The property has a TV, telephone and internet point in the living area, as well as a TV point within the main bedroom (if applicable). All points are pre-wired by OFNL (Open Fibre Networks Limited) and the fibre optic infrastructure at the development is maintained and operated by OFNL who specialise in full fibre services.

There are a variety of service providers that you can choose from for your broadband and telephone services. Once you have contacted your chosen broadband provider, a wireless router will be posted to you to enable you to complete the set up in your new home. Should you encounter any problems with your broadband or telephone, then please contact your chosen service provider in the first instance. For further information, please visit www.ofnl.co.uk/residents-businesses/available-isps.

The fibre infrastructure fitted by OFNL provides Freeview TV via a communal satellite as standard, therefore you will not need to attach an additional aerial or satellite to the exterior of the building. You will be able to receive these channels by plugging your TV into an aerial point and selecting auto-tune on your television. For additional television packages, you can choose from the selection of providers listed below. Should you experience any problems with the TV signal including pixilation, please ensure your television is set up and tuned correctly in the first instance. Should this not resolve the problem, then please contact OFNL on 02921 678 550 or by visiting www.ofnl.co.uk/get-in-touch.

To set up your TV, telephone and broadband services, please select the best deal for your individual requirements by choosing one of the following service providers:

See the Light – 0800 331 7638 / www.seethelight.co.uk

Rocket Fibre – 03301 227 711 / www.rocket-fibre.co.uk

Love Your Broadband – 02087 607 669 / www.loveyourbroadband.co.uk

Merula – 08002 982 375 / www.merula.net/ofnl

Direct Save Telecom – 0800 027 3930 / www.directsavetelecom.co.uk

Hello Internet – 03333 449 375 / www.hello-internet.co.uk

Vfast Internet – 01227 668 901 / www.vfast.co.uk

Pure Broadband – 01482 778 838 / www.purebroadband.net/ftth

Pulse 8 – 08000 428 888 / www.pulse8.co.uk

BreezTel – 08000 465 367 / www.breeztel.com

MTH Networks – 01536 661 050 / www.mthnetworks.com

Air Broadband – 01223 653 400 / www.airbroadband.co.uk

Link Broadband – 03301 741 444 / www.linkbroadbands.com

Kinetic Telecom – 01702 841 841 / www.ktel.co.uk/ 

RedRaw Internet  – 01803 500 009 / www.redrawinternet.com

For further information regarding available the providers, please see the below PDF documents:

Download – OFNL Information Sheet

Download – OFNL Information Sheet (FIRS)

Download – OFNL Information Sheet (Sky Q)

The list of service providers is subject to change and up to date information can be found by visiting www.ofnl.co.uk/residents-businesses/postcode-checker.

Please Note: It is the responsibility of the occupier to acquire their own television license which can be sourced by visiting www.tvlicensing.co.uk.

Fused Spur Sockets

The kitchen appliances are wired to a fused spur on the wall in the kitchen area, panel heaters have a fused spur located on the wall next to them and towel heater fused spurs are located on the wall outside of the bathroom usually in the hallway.  Please ensure that the switch is in the on position for the appliances to operate.

If an appliance is not working, please first check the electrics and then check that the RCD has not tripped (please see the consumer unit demonstration video for further details). If there is power to the property and the RCD has not tripped, then please see the kitchen demonstration video on the appliances tab.

Smoke Alarm

There is a hard-wired battery back-up smoke detector within each apartment. It is strongly recommended that the occupier regularly tests the detectors by pressing the button on the device and ensure that the batteries are changed regularly to allow the detectors to work to their optimum. Smoke detectors are also located in the communal areas of the building.

If you hear the alarm, it’s important that you follow the fire evacuation procedures displayed in the property handbook and also on the noticeboards throughout the building.

Please see the manual below for further details:

Download – Aico Optical Smoke Alarm – Product Data Sheet

Electrical Installation Certificate

The Electrical Installation Certificate would have been provided upon legal completion of the property.