Heating – Apartments with Electric only
Apartments with electric only are fitted with wall mounted electric panel heaters. The heater has a timer panel, which allows you to programme the heating to your specific requirements.
Please see the demonstration video on how to use the heater. Alternatively please read the instruction manual before reporting a fault.
Please remember to turn the spur switch next to the heater to ON. If there is no electricity to the heaters please check that the RCD has not tripped in the consumer unit.
The bathrooms are fitted with a Kudox electric ladder style towel rail. Please read the instruction manual for further details.
Please remember to turn the spur switch outside the bathroom to ON. If there is no electricity to the lights please check that the RCD has not tripped in the consumer unit.
Consumer Unit (Fuse Board)
Your consumer unit (fuse board) is located within the storage cupboard or hallway of your apartment. They are fitted with British Standard RCD (circuit breaker/cut out) for your safety.
The RCD will shut down if there is an electrical problem with the circuit. Each circuit is labelled in the consumer unit. The RCD will trip if there is a problem with a particular circuit, which is a safety feature to protect you from electrocution.
Common issues to trip an RCD are light bulbs blowing, problems with the kitchen appliances or electrical equipment i.e. toasters, kettles, irons, TV’s and laptops. To reset the fuse board, push the RCD. If the RCD will not reset then there is problem with one of the appliances or electrical equipment.
Please see the demonstration video on how to use the consumer unit. Alternatively please read the instruction manual for further details.
TV, Telephone and Internet
Your apartment has a TV, telephone and internet point in the living area. All points are pre-wired by OFNL. The fibre optic infrastructure at Fabrick Square is maintained and operated by OFNL who specialise in full fibre services.
For broadband and telephone services you can choose from a variety of service providers. Your chosen broadband provider will post a wireless router to you in the post to set up in your home. Should you encounter any problems with your broadband or telephone please contact your chosen service provider in the first instance. More information can be found at www.ofnl.co.uk/residents-businesses/available-isps.
For television services the fibre infrastructure fitted by OFNL provides Freeview TV via a communal satellite as standard, you will not need to attach an additional aerial or satellite to the exterior of the building. You will be able to receive these channels by plugging in your TV into an aerial point and selecting auto-tune on your television. For additional television packages you can choose from the selection of providers listed below. Should you experience any problems with the TV signal including pixilation please ensure your television is set up and tuned correctly. Should this not resolve the problem please contact OFNL on 02921 678 550 / www.ofnl.co.uk/get-in-touch
To set up your TV, telephone and broadband please select the best deal for you by choosing one of the following service providers:
See the Light – 0800 331 7638 / www.seethelight.co.uk
Love Your Broadband – 02087 607 669 / www.loveyourbroadband.co.uk
Direct Save Telecom – 0800 027 3930 / www.directsavetelecom.co.uk
Vfast Internet – 01227 668 901 / www.vfast.co.uk
Pure Broadband – 01482 778 838 / www.purebroadband.net/ftth
BreezTel – 08000 465 367 / www.breeztel.com
MTH Networks – 01536 661050 / www.mthnetworks.com
Air Broadband – 01223 653400 / www.airbroadband.co.uk
Kinetic Telecom – 01702 841841 / www.ktel.co.uk/
RedRaw Internet – 01803 500009 / www.redrawinternet.com
Please Note: It is the responsibility of the occupier to acquire their own television license, this can be sourced by visiting: www.tvlicensing.co.uk
For further information on the providers, please see the OFNL Information Sheet below:
Fused Spur Sockets
IMPORTANT: Please note that fused sockets are the responsibility of the occupier to replace before reporting a fault with the product via the ‘Report an Issue’ section.
Your appliances are wired to a fused spur on the wall in the kitchen area. Please ensure that the spur is switched on for the appliances to operate. If an appliance is not working, first check the electrics, then check that the RCD has not tripped, see consumer unit demonstration video. If there is electric to the apartment and the RCD has not tripped, replace the fuse in the fused spur.
There are hard-wired battery back-up smoke detectors within each apartment. If you hear the alarm, it’s important that you follow the fire evacuation procedures displayed in your apartment handbook and on the noticeboards throughout the building. Please see the smoke alarm manual below for further details.
Electrical Installation Certificate
The Electrical Installation Test Certificate will have been provided on legal completion of your apartment.
There are pendant lights and LED spotlights located throughout your apartment. Please see details below:
- – The bathroom, kitchen and hall are fitted with spot lights
- – The living area and bedrooms are fitted with pendant lighting
- – The store cupboard has a ceiling batten light
Please see the demonstration video below on how to change light bulbs within your apartment.
It is important to note that light bulb replacements are not covered under warranty, this is the responsibility of the occupier as general maintenance in your home. If any of the electrical fittings are faulty, please visit the ‘Report an Issue’ section in order for us to arrange an electrician to attend.