Lighting
There are pendant lights and LED spotlights located throughout your apartment. Please see details below:
- • The bathroom, kitchen and hall are fitted with spot lights
- • The living area and bedrooms are fitted with pendant lighting
- • The store cupboard has a ceiling baton light
- • There are down lights under the kitchen wall cupboards
Heating
The apartment is fitted with a wall mounted electric panel heaters within your apartment. The heater has a timer panel, which allows you to programme the heating to your specific requirements.
Please see the demonstration video on how to use the heater. Alternatively please read the instruction manual before reporting a fault.
Please remember to turn the spur switch next to the heater to on. If there is no electricity to the heaters please check that the RCD has not tripped in the consumer unit.
epx_convector-heater-instructions_issue_1-dimplex-heater
Towel Rail
The bathrooms are fitted with a Kudox electric ladder style towel rail. Please read the instruction manual for further details.
Please remember to turn the spur switch outside the bathroom to on. If there is no electricity to the lights please check that the RCD has not tripped in the consumer unit.
Consumer Unit (Fuse Board)
Your consumer unit (fuse board) is located within the storage cupboard or hallway of your apartment. They are fitted with British Standard RCD (circuit breaker/cut out) for your safety.
The RCD will shut down if there is an electrical problem with the circuit. Each circuit is labelled in the consumer unit. The RCD will trip if there is a problem with a particular circuit, which is a safety feature to protect you from electrocution.
Common issues to trip an RCD are light bulbs blowing, problems with the kitchen appliances or electrical equipment ie. toasters, kettles, irons, TV’s and laptops. To reset the fuse board, push the RCD. If the RCD will not reset then there is problem with one of the appliances or electrical equipment.
Please see the demonstration video on how to use the consumer unit. Alternatively please read the instruction manual for further details.
TV, Telephone & Internet
The property has a TV, telephone and internet point in the living area. All points are pre-wired by OFNL (Open Fibre Networks Limited) and the fibre optic infrastructure at the development is maintained and operated by OFNL who specialise in full fibre services.
There are a variety of service providers that you can choose from for your broadband and telephone services. Once you have contacted your chosen broadband provider, a wireless router will be posted to you to enable you to complete the set up in your new home. Should you encounter any problems with your broadband or telephone, then please contact your chosen service provider in the first instance. For further information, please visit www.ofnl.co.uk/residents-businesses/available-isps.
The fibre infrastructure fitted by OFNL provides Freeview TV via a communal satellite as standard, therefore you will not need to attach an additional aerial or satellite to the exterior of the building. You will be able to receive these channels by plugging your TV into an aerial point and selecting auto-tune on your television. For additional television packages, you can choose from the selection of providers listed below. Should you experience any problems with the TV signal including pixilation, please ensure your television is set up and tuned correctly in the first instance. Should this not resolve the problem, then please contact OFNL on 02921 678 550 or by visiting www.ofnl.co.uk/get-in-touch.
To set up your TV, telephone and broadband services, please select the best deal for your individual requirements by choosing one of the following service providers:
See the Light – 0800 331 7638 / www.seethelight.co.uk
Rocket Fibre – 03301 227 711 / www.rocket-fibre.co.uk
Love Your Broadband – 02087 607 669 / www.loveyourbroadband.co.uk
Merula – 08002 982 375 / www.merula.net/ofnl
Direct Save Telecom – 0800 027 3930 / www.directsavetelecom.co.uk
Hello Internet – 03333 449 375 / www.hello-internet.co.uk
Vfast Internet – 01227 668 901 / www.vfast.co.uk
Pure Broadband – 01482 778 838 / www.purebroadband.net/ftth
Pulse 8 – 08000 428 888 / www.pulse8.co.uk
BreezTel – 08000 465 367 / www.breeztel.com
MTH Networks – 01536 661 050 / www.mthnetworks.com
Air Broadband – 01223 653 400 / www.airbroadband.co.uk
Link Broadband – 03301 741 444 / www.linkbroadbands.com
Kinetic Telecom – 01702 841 841 / www.ktel.co.uk/
RedRaw Internet – 01803 500 009 / www.redrawinternet.com
For further information regarding available the providers, please see the below PDF documents:
Download – OFNL Information Sheet
Download – OFNL Information Sheet (FIRS)
Download – OFNL Information Sheet (Sky Q)
The list of service providers is subject to change and up to date information can be found by visiting www.ofnl.co.uk/residents-businesses/postcode-checker.
Please Note: It is the responsibility of the occupier to acquire their own television license which can be sourced by visiting www.tvlicensing.co.uk.
Fused Spur Sockets
Your appliances are wired to a fused spur on the wall in the kitchen area. Please ensure that the spur is switched on for the appliances to operate. If an appliance is not working, first check the electrics, then check that the RCD has not tripped, see consumer unit demonstration video. If there is electric to the apartment and the RCD has not tripped. Please see kitchen demonstration video.
Smoke alarm
There is a hard-wired battery back-up smoke detector within each apartment. If you hear the alarm, it’s important that you follow the fire evacuation procedures displayed in your apartment handbook and on the noticeboards throughout the building. Please see the smoke alarm manual below for further details.
Electrical Installation Certificate
The Electrical Installation Test Certificate will have been provided on the legal completion.