The apartment is fitted with wall mounted electric panel heaters in all areas except the bathroom. These are fitted with a dual electric thermostat with 9 pre-set programmes. Please watch the information video on how to use the heater or alternatively you can read the instruction manual. Please remember to turn the spur switch next to the heater to on, this is demonstrated in the video below. If there is no electricity to the heaters please check that the RCD has not tripped in the consumer unit.
The bathrooms are fitted with a Proline electric ladder style towel rail. Please remember to turn the spur switch outside the bathroom to on, this is demonstrated in the video below. Please also see the PDF manual below for further guidance.
Consumer Unit (Fuse Board)
Your Consumer Unit (fuse board) is located within your apartment. They are all fitted with British Standard RCD cut out for your safety.
The RCD will shut down if there is an electrical problem with that particular electric circuit. Each circuit is labelled in the consumer unit. The RCD will “Trip” turn off if there is a problem with that circuit this is a safety feature to protect you from electrocution. Common issues to trip an RCD is if a light bulb blows, there is a problem with the appliances fitted in to your kitchen or an electrical equipment like toasters, kettles, irons, TV’s and laptops. Lightly push the RCD to rest. If the RCD will not reset then there is problem with one of the appliances or electrical equipment. By a process of illumination (removal all electrical equipment out of sockets and plug one in at a time to see which one trips the RCD) identify which item is fault and do plug this item back in to the electrical system. If the bulb blows please refer to the light section for replacement bulbs
Please watch the information video on how to use the consumer unit or alternatively you can read the instruction manual before reporting a fault.
TV, Telephone and Internet
Your apartment has a TV, telephone and internet point in the living area. All points are pre-wired by OFNL. The fibre optic infrastructure at Bridgewater House is maintained and operated by OFNL who specialise in full fibre services.
For broadband and telephone services you can choose from a variety of service providers. Your chosen broadband provider will post a wireless router to you in the post to set up in your home. Should you encounter any problems with your broadband or telephone please contact your chosen service provider in the first instance. More information can be found at www.ofnl.co.uk/residents-businesses/available-isps.
For television services the fibre infrastructure fitted by OFNL provides Freeview TV via a communal satellite as standard, you will not need to attach an additional aerial or satellite to the exterior of the building. You will be able to receive these channels by plugging in your TV into an aerial point and selecting auto-tune on your television. For additional television packages you can choose from the selection of providers listed below. Should you experience any problems with the TV signal including pixilation please ensure your television is set up and tuned correctly. Should this not resolve the problem please contact OFNL on 02921 678 550 / www.ofnl.co.uk/get-in-touch
To set up your TV, telephone and broadband please select the best deal for you by choosing one of the following service providers:
See the Light – 0800 331 7638 / www.seethelight.co.uk
Love Your Broadband – 02087 607 669 / www.loveyourbroadband.co.uk
Direct Save Telecom – 0800 027 3930 / www.directsavetelecom.co.uk
Vfast Internet – 01227 668 901 / www.vfast.co.uk
Pure Broadband – 01482 778 838 / www.purebroadband.net/ftth
BreezTel – 08000 465 367 / www.breeztel.com
MTH Networks – 01536 661050 / www.mthnetworks.com
Air Broadband – 01223 653400 / www.airbroadband.co.uk
Kinetic Telecom – 01702 841841 / www.ktel.co.uk/
RedRaw Internet – 01803 500009 / www.redrawinternet.com
Please Note: It is the responsibility of the occupier to acquire their own television license, this can be sourced by visiting: www.tvlicensing.co.uk
For further information on the providers, please see the OFNL Information Sheet below:
Fused Spur Sockets
Your fitted kitchen appliances are wired in to the electrical circuit at the back of the appliances under the worktop. The appliances are wired to a fused spur within the apartment kitchen area. If an appliance is not working, check there is electric coming in to the apartment, then check the RCD has not tripped. See the consumer unit demonstration video below. If there is electric to the apartment and the RCD has not tripped, replace the fuse in the fused spur. Please see the overall kitchen demonstration video for further details. If replacing the fuse does not resolve your problem please report the fault.
There is a hard-wired battery back-up smoke detector within each apartment. If you hear the alarm, it’s important that you follow the fire evacuation procedures displayed on the noticeboards throughout the building. Please regularly test the smoke alarm. Please refer to the demonstration video or alternatively you can read the manual below checking the following three against the alarm that is fitted in your apartment.
Door Entry System
There is a telephone hand set intercom system within your apartment that’s linked to the external intercom on the main entrance doors. These provide each occupier control of visitors into the building. Please do not provide access to anyone you’re not familiar with to prevent security issues within the building.
Electrical Installation Certificate
The Electrical Installation Test Certificate was provided on the legal completion.
The lights in your lounge, bedroom, hall and cupboard are a pendant fitting with LED bulbs. The lights in your kitchen are recessed lights with LED bulbs. The bathroom light has LED bulbs. We have created a manual for the fittings and bulbs. If there is no electricity to the lights please check that the RCD has not tripped in the consumer unit. Please see the demonstration video for the consumer unit and how to charnge light bulbs below.